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“Had a great and relaxing stay, will stay again next time in Mumbai” 4 of 5 stars
Review of The Westin Mumbai Garden City

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The Westin Mumbai Garden City
5.0 of 5 Hotel   |   International Business Park, Oberoi Garden City, Mumbai (Bombay) 400063, India   |  
Hotel amenities
Ranked #8 of 389 Hotels in Mumbai (Bombay)
Warsaw, Poland
Top Contributor
106 reviews 106 reviews
33 hotel reviews
Reviews in 45 cities Reviews in 45 cities
68 helpful votes 68 helpful votes
“Had a great and relaxing stay, will stay again next time in Mumbai”
4 of 5 stars Reviewed February 8, 2014

Stayed here 1 night after 10 days in really basic conditions in an ashram. I have to admit I have not expected this kind of quality. I was recommended to stay precisely in this hotel by a local friend - let me quote him "this is one of the best hotels in Mumbai". To cut the long story short - he was 100% right. The room was gigantic, tastefully furnished and really, really smartly planned. Everything was convenient and frankly speaking I did not want to leave a room like this. I spent half of the day working and then had a bite at their Italian restaurant at the ground floor. Nothing special, but the food was OK and service prompt - exactly what I needed.
It is also worth to mention the breakfast - it was fabulous - the choice just amazing whether you wanted an Indian, Asian or European style + the view from the 18th floor (where the breakfast is served) is just spectacular.
In the morning I checked out their gym, which was one of the best-equipped hotel gyms I have seen - useful both for the pros and casuals.

The location of the hotel is definitely one more advantage, as it is not far from the airport and practically next door from one of the best malls in Mumbai - Oberoi. You can not only do some decent shopping, but in case you would get bored with the dining options at The Westin you can safely walk over to Oberoi, where you will find a couple of good and reasonably priced restaurants.

One small remark - would be great if the Internet would be included in the price. I went for the fast option, which was 1k INR – yes, I admit it was really fast (for local standards ;), but I would expect to have it free of charge.

Will definitely stay here again next time I am in Mumbai.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. It is great to hear that you were able to make use of many of our facilities such as our WestinWORKOUT® Fitness Studio, our Italian venue Prego and your specific appreciation of our buffet breakfast at Seasonal Tastes venue on Level 18. It was delightful to read that you enjoyed our services, comfort of the room and overall dining experience. Our internet pricing is competitively priced and is in line with other five star hotels. Alternatively, we would like to bring to your attention the availability of the Premium Room Category which offers our guests the option of internet and two pieces of laundry as part of the room package. Team Westin looks forward to welcoming you back for many more uplifting moments.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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822 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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English first
Mumbai, Maharashtra, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 4, 2014

i bought eat drink and more membership last year. There was a coupon for one night stay at westin garden city as part of the package amongst.

Have been struggling to get reservations against the coupon and it is denied on one pretext or other. the customer care team turns completely hostile the moment the voucher is mentioned. they are completely willing to sell you rooms otherwise.

If one calls westin , they completely disown the membership program and direct me to customer service number of eat drink and more who then again revert saying sorry!

I would strongly advise against buying such bogus membership. If Westin was really serious about the memberships they would not run it under another entity. this completely exposes their hypocrisy.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
Thank you for your feedback. I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. Eat, Drink & More has assured us that they will resolve this issue. We look forward to your return visit to experience an uplifting experience with us at The Westin Mumbai Garden City!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 4, 2014

Stayed here for two days during a wedding, and we were very impressed with the hotel's service and rooms. We were upgraded to the Executive room but the only difference between Deluxe and Executive is the floor, not much of a view since you can only see the highway or buildings under construction.

The facilities in the hotel are top notch, i went to the spa which is managed by Kromakay and i loved it as their make up artists were very good so i had no trouble getting ready for the wedding. The gym is superb with very good equipments. The swimming pool is beautiful with a bar next to it.

The rooms are very big and spacious, they also have about three restaurants which are all very good. We enjoyed breakfast the most as they had a wide buffet spread and we killed it every morning. It was included in our room package.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, WestinWORKOUT® Fitness Studio, Swimming Pool as well as the overall dining experience at our venues. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taiwan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2014

The room we got was large, clean, beautiful bathroom and great view of the city below. As we were travelling with a 7 month old we were also provided with a baby cot.

The service was really good. The staff went out of their way to make sure we were comfortable - on their own they offered to make mashed baby food for my 7 month old while we were having bfast, they provided my husband with gym shoes when he asked for them as he had forgotten to bring his own, they washed the baby's bottles etc.

The breakfast spead was really good covering south indian, to north indian to continental food.

I'm not familiar with Mumbai and depended on friends while getting around so I can't tell you much about the location, except that there is a big mall within walking distance where we spent some of our time.

I would highly reccomend this hotel for families. Their spa was great too.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We would like to thank you for letting us know how impressed you were with the service you received. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, Heavenly Bath, the dining experience at Seasonal Tastes and The Heavenly Spa, which is one of our signature facilities and offers treatments that give you a feeling of tranquility and well-being. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 3, 2014

What can i say about this hotel. I dont know where to start from. Its the bests 5 star property i have stayed in mumbai. Literally the BIGGEST rooms out of all the hotels in mumbai. I stayed here in their suite the night after my wedding. I was thrilled looking at the massive size. Above all the food is top class! It is not that centrally located, but is connectivity to the highway and to any part of mumbai is the best. In all a total value for money to stay in Mumbai.

Room Tip: Pay a few dollars extra n get the suite... its worth it!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. It was delightful to read that you enjoyed our services and overall dining experience. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquility and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2014

Great Westin property! Very modern and spacious rooms, expansive buffet spread, superb gym and spa! A 15% - 20% reduction on the price point given it's location, would be ideal and match 2010 prices!!!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 12, 2014
Dear Guest
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, the buffet spread at Seasonal Tastes, WestinWORKOUT® Fitness Studio and The Heavenly Spa, which is one of our signature facilities and offers treatments that give you a feeling of tranquility and well-being. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to your return visit!
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 2, 2014

Stayed at the Westin for 3 nights last week. Rooms, breakfast and service are of a high standard. The bathroom in my room was huge, quality finishings throughout and very clean. The hotel is close to a shopping mall housing a number of well known brands as well as a food court and restaurants. The only thing that needs improvement at the Westin is the slow speed of the lifts, which had me waiting at least 5 minutes each time I had to enter or leave my floor. Would recommend.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this review, February 5, 2014
Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. We thank you for your understanding and appreciate you taking the time to bring your concerns to our attention. It was delightful to read that you enjoyed our in room amenities, especially our Heavenly Bath and the breakfast. We would like to thank you for letting us know how impressed you were with the service you received. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Mumbai Garden City

Address: International Business Park, Oberoi Garden City, Mumbai (Bombay) 400063, India
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#15 Romantic Hotel in Mumbai (Bombay)
#20 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Mumbai Garden City 5*
Number of rooms: 269
Reservation Options:
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Also Known As:
The Westin Mumbai Garden City Hotel Mumbai (Bombay)

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