To be fair, I feel that I have to mention the few good things , too: The rooms are big, the lobby looks great - and the surrounding is quiet. So much for the good. However, how this hotel could get more than 2 stars is beyond my understanding (*). The floors and rooms are in such a bad condition, that I can not imagine how any guest could possibly feel comfortable, there. To make sure, I asked, if there was any (re-)construction going on - there was not. What you find is dampness, messy walls, grubby carbets - all objects I can think of in the rooms show the stains of wear and no sign of maintenance. Additionally, I had to learn, that humans were a minority in the rooms, anyway - bugs rule. If you want to shower, be prepared to do it with cold water - if at all. I was there with three colleagues: 2 of us had cold water, 2 did not have any water.
Considering the fact, that Mumbai has really decent 4 star hotels which are even lower priced than IP (of course, we moved out), there is absolutely no reason why anyone should use this crappy place to spend a night.
(*) The only possible explanation I could come up with:
The rooms are big, yes. There were 3 TV-screens in the rooms (maybe some even worked). They have some nice looking Audis in the front (but don´t expect, that you will be picked up with one of these). They have massage chairs in the rooms (dirty and torn - I was not tempted to check the technical readiness, here). Things that might look good on paper, but are only worth something if you can use them - and if they are in a condition that you want to.
- Official Description (provided by the hotel):
- Free airport pick-up and drop, free wifi, well appointed luxury AC rooms & deluxe rooms, multi cuisine restaurant & bar. All credit cards accepted, rent a car with chauffeur, travel assistance, 24 hour room service, same day laundry service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com, BookingOdigeoWL and Despegar.com so you can book your Hotel Imperial Palace 1 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.