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“Wonderful Property and Hospitality” 5 of 5 stars
Review of The Waterstones Hotel

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The Waterstones Hotel
4.5 of 5 Hotel   |   Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)   |  
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Romance at Waterstones
Ranked #25 of 389 Hotels in Mumbai (Bombay)
Navi Mumbai, India
1 review
“Wonderful Property and Hospitality”
5 of 5 stars Reviewed October 30, 2012

The overall excellent ambiance was complimented by excellent service right from front office to the bell boy.
I have stayed in this property almost an year back and pleasantly surprised to see it even better.
The overall approach of the staff made me feel home away from home.
Mr. Sachin Pujari Manager front office was exceptional in his overall behavior and attitude.
I will definitely recommend this property to my friends and colleagues in near future.
Please keep it up....

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, November 21, 2012
Thank you so much for your commendation. Our main objective at Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and from your wonderful feedback it seems that in your case this objective has been achieved. It makes me very proud that my team has been successful in creating a homely atmosphere for you.

Thank you so much for your patronage and we hope to see you when you are next in Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Royal Tunbridge Wells, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 29, 2012

This hotel was a pleasure for us to stay in, a perfect place to relax by the pool, which is massive and very clean!

The staff were very helpful and attentive. - One minor issue was the hotel try and push booking a taxi for you, which is well above the price you would pay if you walked out and got one yourself.

We stayed in a fire themed room which was lovely and the bathroom was clean, I especially loved the Crabtree & Evelyn toiletries.

Breakfast was yummy, especially the pancake.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, November 21, 2012
Thank you so much for your positive feedback. I am glad to know that you had a relaxed time at our little oasis in the city of Mumbai. It is heartening to know that your loved our in room amenities & services. I have noted your feedback regarding the taxi services and will ensure the same is addressed.
We hope to welcome you back to Waterstones Hotel soon.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 27, 2012

A lovely gorgeous boutique hotel tucked away in the little narrow lanes of Mumbai. Dont be put off by the surroundings, once you cross the gate and enter the Waterstones, you feel a total relaxation feeling. The service is great, all members of staff were very polite. Travelling with 2 young children can be a daunting experience, but our stay here was stress free as everyone was eager to help look after the children while we had our meals. There is a vast choice of restsurant and cuisines. I particularly liked the white barn, by the pool, as there was plenty of space for my little one to play outside while we enjoyed a drink.
I could go on and on praising the place, the staff, the food, the facilities.
But i will recomnend you go and see by yourself!!!

Room Tip: Each floor has a different theme. The glacier room was gorgeous!
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, November 21, 2012
It is wonderful to know that you enjoyed our unique ambiance & personalized service , and that your experience at our little oasis in Mumbai was memorable.
We thank you for your appreciation and your positive feedback and look forward to seeing you back at Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2012

we recently stayed at Hotel Waterstones for a night due to flight timings, its a well designed property with excellent club adjacent to Hotel. First there was dispute regarding bookings, our agent has booked twin sharing rooms for 4 of us but hotel staff insisted on giving single rooms only and we've to have 4 rooms.
Rooms are really good and comfortable, adjacent club is the best part of deal. When we visited club @ 12.30 in night (open till 4 am), only movie lounge was available for entertainment and we waited for 2 hrs but couldn't watch a movie as available staff didnt knew how to operate it.
We ordered some snacks there which were really good (best Hot Chocolate), and went back.
The breakfast in morning was just ok, not at par with a 5 star property.

Room Tip: different themes on diff floor so pick as per ur mood
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, October 26, 2012
Thank you for your observations. I am pleased to know that you appreciated our interiors and found our rooms comfortable. We appreciate your feedback regarding the inconsistent service you experienced and will look into the concerns highlighted at the earliest.
I do hope that the Waterstones Hotel continues to be your preferred choice of hotel in Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 15, 2012

This hotel is great.
All floors have a different theme , and we were on the Glacier Floor , the interiors like in a snowy place.
Thinks i liked -
1. location - bang opp the international airport
2.Rooms - large clean rooms with a sitting area
3.Bathroom Toiletries of Crabtree & Evelyn
4.Evening turn down service with chocolates
5.Bed Linen
6.Huge plazma tv
7.swimming Pool - One of the best i have seen
8. the breakfast buffet was great too and upto international standards.
Really impressed with this hotel

Things i dint like
none

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, October 26, 2012
I am very pleased to know that you were impressed with our hotel. It is praise from guests like you that has earned us the honor of being voted the trendiest hotel in the country and I would like to thank you for your wonderful feedback.
We look forward to welcoming you in our midst again and hope to continue being your hotel of choice while in Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2012 via mobile

Lovely experience, almost felt that we had the hotel exclusively for ourselves....

The club house is very well made and has almost everything one can wish for.... Picturesque setting, swam in the largest pool that I have ever seen.... Olympic size and more...

The staff are polite & helpful.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, October 26, 2012
It is wonderful to know that you enjoyed our unique ambiance and that your experience at our little oasis in Mumbai was memorable. We thank you for your appreciation and your positive feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed October 10, 2012

What a fantastic hotel - the staff are impeccably polite and the facilities are great, especially the olympic pool and sports courts at the Club. Many of the local taxi and rickshaw drivers don't know this hotel, but if you tell them LaLit Hotel, International Airport, then they will usually get there, and Waterstones is the next Right after the LaLit turning (when coming from town, and the cost is between £1.50 - £5 by Rick). The floors are themed Glacier, Rainforest etc, and the rooms are great. I highly recommend this hotel, especially as it offers a great seclusion from the crazy bustle of Mumbai. A fantastic first visit in Mumbai, and the accommodation was a welcome break when returning home at the end of a long day on visiting sites, hanggling on market stalls etc.

Room Tip: The Glacier Rooms are sleek as hell, with pale blue tiles and small blue neon lights glowing under t...
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWaterstonesHotel, General Manager at The Waterstones Hotel, responded to this review, October 26, 2012
Thank you for your commendation. Our main objective at the Waterstones Hotel is to ensure that all our guests are satisfied with their entire experience and it is good to know that you were so impressed with our hotel. I am glad that were able to give you some peace and quiet when you needed it and we look forward to welcoming you back to the Waterstones Hotel soon.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterstones Hotel

Address: Off International Airport Approach Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#20 Spa Hotel in Mumbai (Bombay)
#22 Luxury Hotel in Mumbai (Bombay)
#24 Family Hotel in Mumbai (Bombay)
#27 Business Hotel in Mumbai (Bombay)
#30 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Waterstones Hotel 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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