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“Good Hotel, Good Location and Warm team” 4 of 5 stars
Review of Trident, Bandra Kurla, Mumbai

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Trident, Bandra Kurla, Mumbai
5.0 of 5 Hotel   |   C-56, G Block | Bandra Kurla Complex, Mumbai (Bombay) 400051, India   |  
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Ranked #53 of 389 Hotels in Mumbai (Bombay)
Mumbai
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Good Hotel, Good Location and Warm team”
4 of 5 stars Reviewed September 30, 2011

I stayed at Hotek Trident at Bandra Kurla Complex from Sep 18th – Sep 22nd..Was staying in Room No: 325. The hotel is quite strategically located and is in the heart of the financial district of Bandra Kurla Complex.
The hotel great staff and a responsive team. I had the opportunity to use their coffee shop O2, the Indian restaurant Maya, the board rooms.

The following are some of the areas for improvement:
• On 18th Sept while having buffet lunch at the coffee shop (O2), quite a few of the Indian non-veg items had excess salt,

• On 18th when I requested Piyush (attending us in board room) to serve as a Café Mocha and Fresh Lime – He seem to have forgotten despite reminding twice

• There are times in the evening when one feels unattended in the coffee shop especially during the peak dining hours in the evening.

However, other than the above it is a good hotel and would recommend anybody to stay

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Fairfax, Virginia
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 27, 2011

I had the good fortune of staying at this hotel as part of an organized tour. The hotel is superb, with excellent bedding, decoration and room amenities. The staff is responsive and acknowledge you every moment with a cheerful salutation. The hotel is beautiful.

It is somewhat out there, with nothing of interest close. It is geared to the business traveller, as the area is in full development for office and business space.

The Bandar train station is a 10 minute tuk-tuk ride away for 50 rupees and the train ride is about a 30 minute ride that takes you to the Victoria Station. I did this at 9.30-pm and had no problem. The train was busy and the area around the station is a little scary. I would only recommend this for the most adventurous. I did it from downtown to the hotel only for the experience of making the train ride.

I am most appreciative to the hotel management for their flexibility of a late check out. My plane back to JFK from Mumbai left at 8.00pm and it gave me the opportunity to shower after a long day of sightseeing.

I did not eat at the restaurants, except for the delicious buffet breakfast. I did have a very cold beer which I thought was somewhat expensive at 425 ruppes - over 8 dollars.

I would highly recommend this top notch hotel. Enjoy your stay and buy yourself one of the bathrobes offered. :)

  • Stayed September 2011, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, October 1, 2011
Dear Trip Advisor member,

Thank you for your comments on your stay at Trident, Bandra Kurla Mumbai.

I am glad to hear that you left with a positive impression of our team and our hotel.

I regret to note that you felt that the pricing of the beer is high. The price we charge is line with most hotels in the city and across our hotels. However, I will keep your feedback on record for when we next review the pricing structure.

I am pleased to inform you that the hotel has two dedicated premium cars to transport guests to and from Bandra - Linking Road, the entertainment hub of North Mumbai.

Furthermore, our Concierge has also tied up with some of the famous lounges and restaurants in North and Central Mumbai where guests from Trident, Bandra Kurla will be offered special ‘value additions’. Should you wish to avail this service on your future visits, please contact the Concierge and we will be glad to assist you.

Thank you once again for having stayed with us and we look forward to the opportunity of welcoming you back to Trident, Bandra Kurla, Mumbai.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
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New Delhi, India
Top Contributor
64 reviews 64 reviews
58 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 26, 2011

You don't need to think twice to stay here. From food to rooms, everything is fantastic! They have a very nice fitness center. Though far from Nariman Point, I would still recommend it.

Room Tip: Prefer a room on the pool side.
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  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, September 27, 2011
Dear Trip Advisor member,

Thank you very much for posting your reviews about your experience at Trident, Bandra Kurla, Mumbai.

I am very pleased to know that you had a pleasant stay at the hotel and have left with a positive impression of the hotel product and services.

It is our privilege to have served you satisfactorily at Trident, Bandra Kurla, Mumbai.

The team at the hotel and I look forward to welcoming you back soon!

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MUMBAI
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2011

I had chance to enjoy the Trident experience in the Bandra Kurla , Mumbai hotel few times. I always find this is the place for corporate executives and business personnel. Both for enjoying the stay in business trip or for using the wonderful conference and seminar facility there.

Room Tip: 4th Floor..facing west. You feel close to nature!!
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  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, September 24, 2011
Dear Trip Advisor member,

Thank you very much for posting your review about your experience at Trident, Bandra Kurla, Mumbai.

My team and I take pride in offering world class residential conference facilities. I am glad to note that the services at the hotel have met your expectations.

Thank you once again for having stayed with us and we look forward to the opportunity of welcoming you back to Trident, Bandra Kurla, Mumbai.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2011

Awesome room, Amazing Hospitality...Locations was very near to the Bandra Kurla Financial Sector. about 15-20 minutes drive from the airport.

Decent options for Vegetarian in Breakfast.
Did not like: wifi was chargeable (pretty expensive too), also central mumbai was far

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, September 27, 2011
Dear Trip Advisor member,

Thank you for the appreciative comments about your experience at our hotel and its locational advantage.

I am glad to know that you left with a positive impression of our product, services and hospitality.

With regard to internet pricing, I am pleased to inform you that we do have special rates and packages which are inclusive of internet services. In fact, we specifically have a package tailor-made for corporate guests called the ‘Business Travel Plus Package’ which includes internet, breakfast and an airport-to-hotel transfer at a very reasonable price. You could either call us directly to book this or make a reservation through our website.

Trident, Bandra Kurla, Mumbai is located in the heart of the new financial and commercial district of North Mumbai – the Bandra Kurla Complex - and is well connected to other parts of Mumbai via the Eastern and Western express highways. If you have a specific location in Central Mumbai you need to visit more often, please do let me know and I shall be happy to work out a special rate for your to and fro car transfers.

Thank you once again for taking the time to comment on our services. My team and I assure you of our best services and look forward to welcoming you back soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
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Taipei, Taiwan
Top Contributor
67 reviews 67 reviews
58 hotel reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 11, 2011

Stayed 4 nights in a deluxe room on the 4th floor. Hotel seems newly renovated. Room and bathrooms were clean. Provided one big bottle of water per day instead of smaller bottles. Shower was in the bathtub and bathtub was placed in the middle with a glass panel separating the room from the bathroom. It was kind of awkward reaching in to turn on the water first before getting wet due to the glass partition between the tub and the rest of the bathroom. Didn't provide a toothbrush or toothpaste. There wasnt a work desk but rather a counter so there isnt much work space in the room. Breakfast was good. Didn't try out room service. The hotel has a policy of no tipping. If you want to tip, place your tip in a sealed evnelope and leave at the front desk at check out. My rate included a single office drop off each day. Return was not included. Internet access was INR 900 per daY (24hr rate). In room safe was big enough for my 15 inch laptop.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, September 13, 2011
Dear Trip Advisor member,

Thank you for your comments on your stay at Trident, Bandra Kurla Mumbai.

I have made note of your feedback regarding the need to have a separate shower cubicle in the bathroom and the need for a larger writing desk. On your last visit, you were booked for a Deluxe Room, our base category room. We also have Premier Rooms available which have a separate shower cubicle and a larger writing desk. Please do let us know at the time of making your next booking if you would like us to book a Premier Room. You could even do so on arrival, at Reception.

With regard to your feedback about the lack of dental kit in your room, this is presently not a default standard in Trident Hotels. However, dental kits and all other guest amenities are available on request through our Housekeeping team.

On your next visit, if you let us know all the amenities you would prefer in the bathroom, we will ensure they are noted as a standard for your future stays and pre-placed in your room. Please contact the Front Desk team or the Housekeeping team and they will be glad to assist you.

I am glad to note your appreciative comments about the tipping policy and your breakfast experience.

My team and I assure you of our best services at all times and look forward to more opportunities to be of service.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
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New Delhi, India
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 7, 2011

I stayed last month with Trident Bandra Kurla..for hardly less than 2 nights
After a tired evening wanted a room to relax and chill but i believe the room was not ready or may b some problem with the system i had to wait 10 mins for the room which led my expectations down !!!
rest was fine

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, September 12, 2011
Dear Trip Advisor member,

Thank you very much for posting your review about your experience at Trident, Bandra Kurla, Mumbai.

I apologize for the wait time you experienced on arrival. Our standard check-in time is 2 p.m. Occasionally, when the hotel is very busy, there may be some delay in allocation of a room. Our team members always try their best to give rooms to guests on arrival even earlier than 2 p.m. and I am sure you will see this for yourself when you return.

I trust you will not let this incident mar your perception of our services and will give us another opportunity to serve you again.

Thank you once again for taking the time to comment on our services. My team and I assure you of our best services and look forward to welcoming you back soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Bandra Kurla, Mumbai

Address: C-56, G Block | Bandra Kurla Complex, Mumbai (Bombay) 400051, India
Phone Number:
Location: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Family Hotel in Mumbai (Bombay)
#31 Spa Hotel in Mumbai (Bombay)
#37 Luxury Hotel in Mumbai (Bombay)
#45 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Trident, Bandra Kurla, Mumbai 5*
Number of rooms: 436
Official Description (provided by the hotel):
Trident, Bandra Kurla is an elegant sanctuary located in the heart of the financial and commercial district of North Mumbai.It is in close proximity to leading financial institutions as well as pharmaceutical and information technology companies within the Bandra Kurla Complex.The hotel offers 436 well appointed guest rooms with a host of facilities for business and leisure. Trident, Bandra Kurla is an ISO 22000:2005 certified hotel. ... more   less 
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Also Known As:
Trident, Bandra Kurla, Mumbai Hotel Mumbai (Bombay)

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