we were a group of 4 families together on a holiday trip.we booked this hotel going by what they promised on the website. Rooms were not as spacious but fine.had good heaters.Shimla suite was probably less sold because of higher price, it was damp. But what surprised us the rude behaviour of the workers. The service at the beautiful restaurant was poor, though the cost was high. Himachal officials were priority people there.Travel desk also didnt fared well with us.we asked for a vehicle next morning ,they promised at 8 a.m.we kept waiting but till 10 am but it never came.They were unable to locate the driver.
The most rude shock came when we were loading our bags to leave.The driver was on the top of the van securing the luggage when an official car arrived with some top oficial. They wanted our car to be moved immediately, wont even wait for the driver to come down. Another driver came out from the blue started our van and moved it out risking the driver on top and several of us immediately below. When we protested the police officials present would say it was necessary that govt officials get priority at govt hotel!!! We went to the managers desk , he was smiling and say Govt car cannot be prevented....its election time.We realised where we were into and came off. Tragic in incredible india
Till date we haven't even recieved a sorry from the management for spoiling the holiday mood.
Lesson ; keep away from govt property.Book a cheaper low category hotel rather that these much touted govt properties.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.