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“Appalling...” 1 of 5 stars
Review of East Bourne Resort & Spa

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East Bourne Resort & Spa
4.0 of 5 Hotel   |   Near Bishop Cotton School | Khallini, Shimla 171002, India   |  
Hotel amenities
Ranked #24 of 96 Hotels in Shimla
London, United Kingdom
Top Contributor
75 reviews 75 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
“Appalling...”
1 of 5 stars Reviewed March 1, 2013

It isn't worth any stars at all.
The road to the hotel is narrow. Often, full of people and incorrectly parked cars..causing traffic jams.
To be completely honest with you all, it...it came as a terrible shock after visiting several other wonderful places to stay in and around Shimla. The staff was foolish, incompetent and incapable of handling a situation delicately and sadly, somehow could not understand simple English. They did everything gracelessly and here's what takes the cake: they charge the in-house guests for using the swimming pool?
The management is poor and those with responsibility refuse to face problems, making excuses. And why do they have the Spa in their 'prestigious' name..when the spa doesn't even function? And..has no staff?
We've stayed in several hotels, right from Crowne Plaza in England to the smaller hotels in Europe and Africa and never have we come across such blatant discourtesy and cheapness as we did today at Eastbourne. The food is overly expensive. The decor is surprisingly...fine. The staff, like I've told you, is pathetic. It was a rather sad, sad evening and to all you seeking lodgings here, you'd wasting time, money and of course, your patience!

Room Tip: Good rooms- avoid them. (note the sarcasm there!)
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    62
    75
    39
    14
    12
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80
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3
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2013

Good view , good location , good services , good food , v good hot water cowerd swimming pool. Distance from mall is about 3 km . This is very uncomfortable although hotel have a pick up n drop facility for that , but it is quit uncomfortable

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shimla, India
Top Contributor
78 reviews 78 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 17, 2013

It was December 2012, when me and my friends stayed in this Hotel. East Bourne is a nice hotel nestled in the beautiful forest. The rooms are clean, well kept, decked with all the modern day facilities, the view from my window was awe inspiring and the food was also nice.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 18, 2013

I stayed at this hotel with my family for 01 night only and had a good experiance over there. This is a nice property with good service and staff. Location is really gud and near to the mall. Food was very good and location of the Restaurant is also good. Parking facility is available alongwith drivers accommodation.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2013

I stayed at this hotel for 2 nights during this Xmas trip with family. Loved the location (finding out the exact hotel's location first time was difficult though) and the hotel's architecture. Friendly staff. Rooms had good heating but beds are on springs that touch your back. Food was reasonably good while not a wide variety, matches 3 star hotel standards overall. Good beds woluld have scored Very good rating.

Room Tip: Stay here for its lolcation in the middle of pine forest.......
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chennai
Top Contributor
165 reviews 165 reviews
73 hotel reviews
Reviews in 52 cities Reviews in 52 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed December 31, 2012

Located admist pine forest and near mall road a very good property . Very good service and excellent staff.Rooms are big and neat and comfortable beds. Food was tasty and the breakfast buffet spread was good.

Room Tip: Over looking pine forest
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 24, 2012 via mobile

The hotel manager Shyam was great, very warm and service was excellent. Rooms were clean and we spacious. Well located within Shimla, with a free pick and drop to The Mall Rd. Hotel is quite and is surrounded with Pine Trees with views of the valley. Tip is to call the hotel directly and bargain for a good deal.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about East Bourne Resort & Spa

Address: Near Bishop Cotton School | Khallini, Shimla 171002, India
Location: India > Himachal Pradesh > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#5 Luxury Hotel in Shimla
#8 Spa Hotel in Shimla
Price Range (Based on Average Rates): $
Hotel Class:4 star — East Bourne Resort & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
East Bourne, a Luxury Resort in the queen of the hills "SHIMLA" the erstwhile Capital of the British Raj to your esteemed organisation. An Eco-Tourism resort situated at an altitude of 6500 Ft. in the Himalayas EAST BOURNE promises an easy paced vacation full of surprise and unforgettable memories. Provided with every modern amenity, East Bourne is more than a resort, it’s an experience………………… A brief profile of our resort is as follows We specialise in arrangement for theme parties, marriages, conferences, fashion shows and product launching. The facilities in the resort are: 61 centrally heated luxury rooms with attached baths (cubical with shower panel with hot & cold running water), hair and body dryers, LCD, Wooden flooring, Mini bar, Tea/Coffee maker, Laundry service, Room service, EPABX & STD/ISD facility, Standby generator "Vertigo" The Multi Cuisine Restaurant & 02 Open Air Terrace Garden Restaurants. "Zanzee" The Well Stocked Bar. "Reef” Conference Hall - I for 400 delegates (Theatre style), 100 delegates (U-shape), equipped with all modern facilities. Banquet Hall & Open Air sitting (700-1000 pax)."Dunes" Conference Hall - II for 120 delegates (Theatre style), 45 delegates (U-shape). "Waves" Conference Hall - III for 50 delegates (Theatre style), 25 delegates (U-shape). "Maples" A Modern health spa with cold and hot sauna, steam, massage tub, massage chairs, body massages and men & women beauty Saloon, Gymnasium. "Aqua" The Night Club (60 pax) "Maples" The Indoor heated Swimming Pool with sunken bar. A huge Reception, Lounge, Coffee Shop, Bakery and Library overlooking a Rose Garden, Creche, Video Games, Table Tennis, Pool Table, Indoor Games, Bar-be-Que, Bonfire, Doctor on call, All Secretarial Services, Internet, Travel Desk, One Free pick up and drop from resort to town and vice versa daily (10 am to 8 pm), Free car parking (underground) and coaches, Gift shop, Children's Activity Centre Available on request Trekking, river rafting, ice-skating, roller skating & golf, All major credit cards accepted, Accommodation for drivers (Bunker style). ... more   less 
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Also Known As:
East Bourne Hotel Shimla
East Bourne Resort And Spa

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