We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A fantastic, modern & luxurious hotel” 5 of 5 stars
Review of Hotel Marina

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Hotel Marina to your Saves list
Hotel Marina
4.0 of 5 Hotel   |   The Mall Shimla, Shimla 171001, India   |  
Hotel amenities
Ranked #12 of 96 Hotels in Shimla
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
“A fantastic, modern & luxurious hotel”
5 of 5 stars Reviewed April 14, 2013 via mobile

We stayed here for three nights and booked three rooms for the whole family trip. The hotel is very modern with all the latest amenities in the room. To top it, they provide free Internet in the rooms and wifi in the public areas.

We did order room service on couple of occasions and food was really good and far better than most of the restaurants at this tourist location. I would say it was a good respite from old and tired hotels we've been to on our India trip. Marina is definitely a breath of fresh air in Shimla's hospitality sector and an example for other hotels.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Reservation Manager at Hotel Marina, responded to this review, April 18, 2013
Warm Greetings From Marina Hotel Shimla! Thank you for your valued feedback. We are delighted to hear that you enjoyed your stay with us and liked the overall quality of accommodation, food and service extended by our staff.

Your compliments will certainly act as a source of great motivation for all of us to strive even further for excellence.

We hope that The Marina Shimla, remains your preferred hotel on all your future visits to Shimla.

Best Regards,
Sunil Chandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

114 reviews from our community

Traveler rating
    57
    42
    5
    6
    4
See reviews for
48
32
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Gurgaon, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

I stayed with them for 3 nights and the whole experience was simply amazing!! All the rooms are valley facing so the view was excellent!! The location is also good. It takes just 2 minutes to reach the Mall Road!! And since it has been renovated recently, all the facilities are world class!!

Room Tip: All the rooms are valley facing so choose any!!
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Front Office Manager at Hotel Marina, responded to this review, April 18, 2013
Dear Valued Reviewer Warm Greetings from Marina Hotel Shimla! Thank you for your valued feedback. We are happy to know that you had a comfortable stay at our hotel during your visit to Shimla and liked the overall facility of the hotel and location of the hotel.

We once again thank you for your wonderful feedback and sincerely look forward to welcome you again at Marina Hotel Shimla.

Best Regards,
Sachin Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

My wife and I stayed 3 nights in marina hotel, and we had a pleasant stay. the staff was very courteous and friendly and willing to help as much as they could. the view was very good and since its a new property the equipment was all new.

Room Tip: stay on the reception floor which is the highest and try to take one of the last 2 rooms
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Reservation Manager at Hotel Marina, responded to this review, April 18, 2013
Dear Valued Reviewer Warm Greetings From Marina hotel Shimla!
Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel. Your generous comments regarding the appreciation of our team will go a long way to encourage us to do better.

We hope that The Marina Shimla, remains your preferred hotel on all your future visits to Shimla.

Best Regards,
Sunil Chandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 1, 2013 via mobile

Customer is the king!!! if you forget that, you will be forgotten one day...so no arguments with the guests..use soft tone and leave the matter to your senior mgmt to decide.....After having stayed at almost all the properties in Shimla like Oberoi wildflower hall, cecil, radisson, clarkes, woodville,East bourne etc I would say that the experience here was the best,on all counts..no doubt the best food in Shimla (local cuisines not included), chic rooms, apt service..if you like to be inside the hotel in your room this is the place, no gardens/open area or pool...yes they do have one or two or may be more cartoons in the reception area worthy enough to make you realize that you after all are not in a 5 star hotel, the others however leave no stone unturned to make you feel like their own guests at home a true 5 star type service..ANKUR you are one of the rockstars in this hotel...though I may now be a permanent guest at this hotel but would love to take up certain concerns I have with the senior management the next time I visit..as the overall exp at this hotel overshadows the minor hiccups..good luck

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Front Office Manager at Hotel Marina, responded to this review, April 5, 2013
Dear Valued Reviewer Warm Greetings from Marina hotel Shimla! Thank you for your valued feedback. We are delighted to hear that you had a wonderful time at our hotel during your visit to Shimla and thoroughly enjoyed your leisure time with us. It gives us much joy in knowing that you liked the overall quality of accommodation and services.

we sincerely apologies for the service shortfall you encountered. Please rest assured that the team is using your feedback to promptly address and improve on their overall service delivery.

We hope that The Marina Shimla,, remains your preferred hotel on all your future visits to Shimla.

Warm Regards,
Sachin Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ranchi, India
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2013

Stayed at the Marina on 24th and 25th March. Did not expect anything like what I saw. The staff is absolutely courteous, the rooms and bathrooms are very clean, the food is very good and the bar DJ plays lovely music . I would rate this as one of the best hotels I have ever stayed in and I am sure that it will be Simla's best hotel shortly. Very heavily recommended.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Reservation Manager at Hotel Marina, responded to this review, April 3, 2013
Dear Guest ,

It was a pleasure having you stay with us and we appreciate you sparing time and positing your compliments on Trip Advisor.

We are delighted to note that our services, food and product were to your satisfaction.Your compliments will certainly act as a source of great motivation for all of us to strive even further for excellence.

We hope that The Marina Shimla,, remains your preferred hotel on all your future visits to Shimla.
warm Regards,
Sunil Chandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 29, 2013

We stayed at The Marina for 2 nights.... and it was an excellent stay!!! The hotel is newly built and very well maintained.

Unlike a lot of other properties on the Mall where the staff is indifferent/ rude, the Marina staff is ultra-courteous. Also, the hotel's location is excellent, at the start of the Mall Road, just a 5 minute walk and one reaches the hustle-bustle of the Mall road.

The hotel interiors are plush and so are the rooms.

The room service as well as the service in the restaurant was very prompt and proper. The only scope for improvement in the dining that we could think of was that they could perhaps improve their breakfast spread and add a few more continental/ Italian dishes in their menu.

Otherwise, a lovely stay in arguably one of the best hotels in Shimla!!!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Front Office Manager at Hotel Marina, responded to this review, April 5, 2013
Dear Valued Reviewer

Warm Greetings from Marina Hotel Shimla! Thank you for your wonderful feedback. We are delighted to know that you had a great time at our hotel and enjoyed the overall quality of accommodation, the food and the service extended by our staff. I have also made a note of your feedback on the Breakfast menu. I would surely discuss the same with our Chef and implement necessary changes.

We once again thank you for your feedback and sincerely look forward to welcome you again at Marina Hotel Shimla.

Warm Regards,
Sachin Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed March 28, 2013

My first advice to anyone who wish to stay at Marina Hotel:
Count hand-towels, bath towels and all amenities before you settle in your room. We stayed in their superior room. They never gave us a count of room amenities. We booked 3 rooms. We had a total billing of Rs. 20000/-. After settling our bills, they called me to inform that one hand towel was missing from our room. I told them that they never informed how many they kept initially. They might have kept one towel less since beginning. But they refused to hear our logical reasoning and kept insisting that we need to pay for it. Finally they asked for Rs. 100 for that hand towel. We were simply shocked with their behavior. After a billing of Rs. 20000, they didn't believe their guests for paltry sum of Rs.100. Pathetic behavior of each and every staff. I will never ever recommend this property to any one. Rather look for other options like Clark's heritage or radisson.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaShimla, Reservation Manager at Hotel Marina, responded to this review, April 5, 2013
Dear Guest,

I can assure you that your experience was certainly not reflective of our usual standards. Let me assure you that it is our constant endeavor to provide the best of services to our guests and that every guest of the hotel is treated with utmost professional care and hospitality.

I deeply regret the inconvenience. We will do our best to delight you, should you give us an opportunity in future

Best Regards,
Sunil Chandel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Marina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Marina

Address: The Mall Shimla, Shimla 171001, India
Location: India > Himachal Pradesh > Shimla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #12 of 96 Hotels in Shimla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Marina 4*
Number of rooms: 42
Official Description (provided by the hotel):
HOTEL MARINA, a luxury boutique hotel located amidst the lush green landscape of Shimla, is a unique property with a rich history. This hundred year old property was considered one of the most prestigious hotels during the British regime. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Odigeo and Tingo so you can book your Hotel Marina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Marina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.