Went to Bercos-Jankpuri on Sunday14th April. Was starving after a long shopping trip.
This was my first visit to the Janakpuri outlet - have been to Bercos in Dwarka and have liked the visit there.
The first thing that greets you once you enter is the stale air/cooking fumes from the kitchen. You are then led to your seat - the seating arrangement resembles a dingy, not very well-lit canteen.
I'd ordered a combo meal with Steamed Rice and Shredded Potatoes, and my friend ordered Chilli Chicken.
While the cutlery was placed, I noticed my plate was dirty and had to get it replaced. We had the juice we'd ordered while waiting for our main course (the juice is out of a can - you'll get better fresh juice from outside- so u can avoid this).
My friend got her order first and was fairly happy with the dish (I think the non-veg in the place may be passable - but then she had a stomach upset the next day...so not sure if it was related to this). I waited patiently while people around me who had come after us got their meal served - I was wondering if shredded potatoes was such a rare delicacy that it took such a long time to procure, prepare and serve!!!
When finally the dish was served - the rich and the curry was in the same plate..ugh! When I asked the person serving as to why the rice wasn't served separately..I was told that this is how combo meal is served and if you wanted rice served separately you should have said so! It was incredulous...you always have the rice and curry served separately not lumped together..but I was too hungry to care. And then I took my first bite of the precious meal I had waited so long for but it was inedible...the chef was too generous with the salt. I thought I'd bear it down and maybe it would be tolerable with the plain steamed rice -- it was not.
Mentioned to the floor manager that the dish was too salty and he insisted on changing the dish (I appreciate that - though I would have appreciated it more if I wasn't so hungry that I just wanted to gulp something down and get out of the place as soon as my friend finished her meal). The changing of the dish took another 10 mins - the returned dish was marginally less salty but edible with rice.
I was sure that I wanted to give my feedback for the service - but when we did not get the feedback form with the bill. I specifically asked for the feedback form from one of the staff. She was surprised (guess they either don't give feedback forms or maybe guests don't ask for it), eitherways as she was getting it the floor manager stopped her and asked her probably where she was taking the form and when she indicated to our table he shook his head, she must have said that we've asked for it - because he then shrugged and indicated okay.
Well, I don't think they would have taken a look at my forlorn feedback note - so felt compelled to share this review with anyone who's tempted to grab a bite here. Do not go to this place --the ambience, cutlery, service and most importantly food is not worth the time or money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.