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“Good rooms, poor food hygiene” 3 of 5 stars
Review of Shanti Home

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Shanti Home
3.5 of 5 Hotel   |   A-1/300, Janakpuri, New Delhi 110058, India   |  
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Ranked #2 of 592 hotels in New Delhi
Berkshire
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
“Good rooms, poor food hygiene”
3 of 5 stars Reviewed April 18, 2012

Stayed here for 2 nights and as a lodgings it was very good with clean rooms, comfortable beds and good size bathrooms. The shower set up is a sunken bath that you have to step up into and then step down into. If you are a bit unsure on your feet this could be a potential slip hazard.

Breakfast was very good with a wide selection of fare, and some decent coffee!

Collection from the airport was on time and waiting for our arrival. We had a delhi day trip booked and when we arrived the reception did not know about it even though I had a confirmation, all quickly sorted though.

AC in out original room started to drip water and we had to be moved to another room, all handled very smoothly, but still inconvenient as it meant extra packing and unpacking.

The most worrying thing for me was the onset of 'delhi belly' when I left the hotel at 2am to catch my flight home, as we had not eaten at any other food establishment since our arrival in Delhi I can only presume it was contracted here. I saw some dubious food handling at the Tandoor area on the roof. The chef moulded sheek kebabs onto the skewer and then put it beside the prep area with the tip of the skewer on the ground while he did something else. I am not saying this was the cause but it was contracted here as I am best placed to know how my body reacts.

There seems to be a communication problem here because as well as the day trip confusion we were asked what kind of tea we would like at 2am with our wake up call. Our choice was relayed to us by 2 different people at 2 different times and on its arrival we were provided with some other type of tea. I know its trivial, but it does highlight a breakdown in communications.

All in all a pleasant enough stay marred by an incident that has tarnished my stay. I would recommend this to others for a well priced hotel reasonably close to the airport.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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845 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2012

This hotel is brilliant, the hospitality is warm and welcoming and the food served in the rooftop restaurant is fantastic. The staff are all friendly and polite and they will go out of their way to ensure you enjoy your visit. The rooms are traditional in style ( I stayed in 3 different ones on separate visits) they are spotlessly clean and bottled water is provided in the room. The en-suites are also very clean and shower jel, soap & towels are provided. The rooms I stayed in did not have a TV, it didn't matter to me, but there is a great TV lounge with large flatscreen TV if you want it. Laptops and wi fi are available free of charge. You can get advice and book trips and drivers through reception and airport pick up and drop off can also be arranged - which is great if you feel you need that little bit of extra support with organising things.The hotel does not have a swimming pool but If you are looking for a small hotel as a base which provides excellent customer service and offers a safe, friendly place to stay then I highly recommend the Shant Home in Delhi :) Looking forward to going back again.

Room Tip: The rooms all have names, try Goa, big queen bed, good AC and small balcony with street views
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brattleboro, Vermont
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 16, 2012

We stayed 3 nights at Shanti Home recently and very much enjoyed our stay there. The hotel is quite a distance from Old Delhi; it was a good 50 minutes by car (with heavy traffic) and is a 30 minute metro ride from the old city. The metro is high quality and makes up for the distance out of the city center. It is located in a neighborhood, which gives the visitor a realistic sense of Delhi; dirty, fly ridden fruit stands and all. But that is part of what India is about, so don't be put off by the walk; it is perfectly safe.
The service was absolutely excellent; very attentive staff, friendly and always ready to help. After being told that it was my wife's birthday on the day we arrived the staff greeted us with a birthday cake and a round of "Happy Birthday".
The food at the rooftop restaurant was excellent; the best we had in our 10 days in India. Our room was spacious, with plenty of hot water and comfortable bedding.
We highly recommend this pleasant place away from the commotion of the city.

Room Tip: We stayed on the street side but were never bothered by noise.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2012

Delhi was the last city of our itinerary in north India, it's not so easy to find there a very good accomodation at a reasonable price.
Shanti Home has been the best solution, it is located not so close to the city center but it is well connected, with a metro station in the nearby and the possibility to get pick-ups and drops from and to either the airport or the train station.
Even if your arrival time is quite late in the night you receive a warm welcome with a garland of flowers and the possibility to have something to eat from the restaurant served in the room.
Our luxury room was very clean, wide and traditionally furnished. We even found a very kind welcome letter from the hotel on our huge king size bed.
The area around is very quiet and we strongly suggest to have a dinner in the roof restaurant of the hotel, a very smart and romantic place with reasonable prices and a very kind staff.
If we will be again in Delhi we will surely stay again at this place!!!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, DC
1 review
5 of 5 stars Reviewed April 9, 2012

I had a wonderful time in India. I traveled throughout India with New Delhi being my first stop. The staff at the Shanti Home helped make the first leg of my journey very memorable. I'd like to send a special thanks to Pooja Rajpal for helping me with my toy give away. All in all, if you're planning a trip to India, you should seriously consider the Shanti Home. Oh, the food was top notch as well!

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2012 via mobile

If your seeking value for money, this is the place. Authentically decorated hotel with spotless rooms. Staff that really want to make your stay unique and comfortable. Ask for any help or advice, you get it. Restaurant on the top floor with exellent food and breakfast with different choices. The only negative side is that you don't want to leave the place. :-) Enjoy!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kent
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 6, 2012

Our first stop this time in India, the Shanti Home was a perfect oasis and the ideal place to escape the whirlwind that is Delhi each evening.
Greeted with a drink our jet lag was clear! A little chat and plans were made for later in the day, a tour of the hotel facilities and we were left to rest, when we awoke, later than planned timings were rearranged quietly, a snack on the terrace and our driver for the evening was waiting for us.
We have stayed in some of the top hotels (and did so on this trip) but it has been a long time since I have experienced the level of personal attention and genuine desire to make things happen as we did at the Shanti, they really do listen, every single member of staff knows who you are and what your plans are so everything happens when you want it to, they genuinely seem to care.
We used the hotel cars both in Delhi and beyond and Anou, our driver(hope I am somewhere close with the name!) was an absolute star with a permanent smile, he got us everywhere we needed to be when we needed to be - despite our constant lateness and the hairraising early morning drives... Itinieraries were put together by the hotel managers after listening to what we wanted to do and see. The Metro is close by and if you want to use it someone will walk you there and ensure you have your tickets, maps etc:
The terrace restaurant was fabulous, attention to detail and decore results in an oasis in the middle of the hustle and bustle, so much so you can totally forget where you are which is sometimes welcome after long days in Delhi.
The food was fabulous, freshly prepared and varied, breakfasts were wonderful too.
We had a very early start when leaving, half an hour before fresh toast and coffee were brought our room, our driver was ready and waiting and our bags were collected, we left with a food pack and water.
The staff at the Shanti go above and beyond, the facilities are excellent, the room was perfect, clean and constant hot water with a great shower, daily cleaning and change of towels.
The wi fi worked perfectly but there was also a complimentary laptop available if needed.
Mustn't forget the massage!! It was completely different to any I have ever had and did lead to fits of giggles, but I felt absolutely wonderful after....
I would definitely choose the Shanti Home if staying in Delhi again..

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shanti Home

Address: A-1/300, Janakpuri, New Delhi 110058, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Delhi
#5 Family Hotel in New Delhi
#21 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shanti Home 3.5*
Official Description (provided by the hotel):
17 exclusively designed rooms & suites, Shanti Home in New Delhi is perhaps the only choice for the discerning traveler looking for more than just a room. Shanti Home reflects India's spirit in a harmonious blend of tradition & contemporary sophistication Exquisite interiors, impeccable service and fine cuisine combine to create an experience that is warm and intimate. ... more   less 
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Also Known As:
Shanti Home New Delhi
Shanti Home Hotel New Delhi

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