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“Top Quality Customer Service” 5 of 5 stars
Review of Hotel Palace Heights

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Hotel Palace Heights
3.0 of 5 Hotel   |   D - 26/28 | Connaught Place, New Delhi 110001, India   |  
Hotel amenities
Ranked #15 of 594 hotels in New Delhi
Vienna, Virginia
Top Contributor
94 reviews 94 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
“Top Quality Customer Service”
5 of 5 stars Reviewed January 29, 2013

A great location (right in the heart of Connaught Place) with clean / effecient rooms, a great restaurant (Zaffran) and above all else a staff that is completely devoted to Customer Service.

If you want to stay in a pristine resort, isolated from the experience of truly being in India, then stay at a hotel like the Imperial and pay three times the price as Hotel Palace Heights. If you want to stay at a wonderful hotel and be able to step right out into the heart of Delhi, then the Hotel Palace Heights is the place for you.

The entire staff was extremely helpful and friendly. They helped with issues/problems completely outside the hotel, like previously booked tours and changes to flights on the part of Air India. It didn't matter - the staff was there to help. On our final day we had a flight late at night. When we returned to the hotel to pickup our bags before heading to the airport, they allowed us to use our room to clean up and shower before heading out. This was late in the day and well past the time when we had already checked out. When we had early pickups for tours, they perpared our breakfast well before the normal serving time.

Room Tip: We stayed in a room that faced backed toward an alley - no view to speak of, but very quiet,.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Cardiff
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2013

Palace Heights was the first hotel we had experienced in India and we were vey pleased with the location, quality of rooms and the professionalism of the staff. It certainly provided the much needed soft landing we needed! Connaught palace is currently undergoing some development so the area can be a little noisy but we expected this before we arrived so did not cause us any problems. The metro is just a few steps away from the hotel so great for sightseeing. Breakfast in the hotel restaurant was very nice and the airport pick up and drop off were good value and provided excellent service. Would stay here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario - Canada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 20, 2013

Great little hotel in a fantastic location!

Steps away from a metro station (we took the metro everywhere and loved it!) and all kinds of shops and restaurants. There is a lot of construction taking place in the area, so between that and the barking dogs, there was ample noise, but nothing that was too disturbing.

It is a little difficult to find at first, so if the hotel offers transportation to the hotel for you, take them up on the offer.

VERY clean and comfortable rooms. There is an elevator to take you to the hotel reception area where there is also a delicious restaurant that is part of the hotel - Zaffran. Make sure to have at least one meal there!

Hotel staff is extremely friendly and helpful, and at a moment's notice they will happily arrange anything for you. Upon our request, the hotel arranged for a driver to take us from Delhi to Agra, with a stop-over in Fatehpur Sikri. Highly recommended!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 17, 2013

Palace Heights Hotel is a good central place to stay in Delhi if you're going to tour the city. The location is on the inner rim of Connaught Place. If you like walking, it's safe to walk this rim, even at night; shopping, people watching and working off your dinner. There's a huge and lovely park for daytime strolls very nearby, which is lovely in such a crowded city. India, with all its bustle and colour, is on your doorstep here. The rooms are good, though smallish if you're planning to spread a yoga mat on the floor for morning exercises or anything like that. But the hotel supplies all the ameneties, including bottled water and lovely cosmetics. The shower, behind a glass door (yay!) is hot and strong and the linen clean. The best feature of the hotel is the SUPERB restaurant. The food is heavenly. All in all my husband and I would recommend Palace Heights.

Room Tip: Some reviews say that the sleep quality was poor in this hotel. We slept well, perhaps because our...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reggio Emilia, Italy
Top Contributor
109 reviews 109 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed January 8, 2013

What a pity! The hotel is nice. Reception is friendly. The restaurant is good. Rooms and bathrooms are clean.
But an hotel must give you the opportunity to sleep.
And the palace height is so noisy that only with ear-plugs you can afford it.
Noise coming from the third floor (not an hotel property. In the reception they said there is nobody there, but it's really impossible), noise coming from the aisle, noise coming from the other rooms (thin walls?), noise coming from the electricity plant under the windows of the inside facing rooms.
I'm really sorry, but for more than 120 euro I want to sleep

Room Tip: Rooms Facing Connaught place could be a little bit less noisy
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolum Beach, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 27, 2012

We arrived vey early in the morning in mid November. The street looked like a disaster zone but do not be put off because there are major street renovations going on for a few months. The hotel is on the upper level.
Our room was clean, modern and a good size but there was no view worth looking at. The bathroom was large and the amenities were adequate. The restaurant is exceptional. The staff are friendly and professional. Overall not a bad hotel. It is in a great location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2012

I stayed in this hotel in September 2012 for a few days. The service was outstanding, from the airport pickup and drop off on time, to the small touches such as the complimentary water and chocolate biscuits. The staff were friendly and very polite. The room we had was lovely. It certainly made my first stay in Delhi a lot easier. Thank you hotel palace heights

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palace Heights

Address: D - 26/28 | Connaught Place, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#12 Family Hotel in New Delhi
#16 Romantic Hotel in New Delhi
#43 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Palace Heights 3*
Official Description (provided by the hotel):
Hotel Palace Heights is located in Delhi's most desirable location,in the heart of the city,Connaught Place.Ideally situated near all Corporate houses, airline offices and shopping center and restaurants. ... more   less 
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Also Known As:
Palace Heights Hotel
Palace Heights New Delhi

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