We had booked the hotel via Agoda and arrived at Gold Regency at 10.30pm from Agra after a very delayed train took 6 hours to get to Delhi. We found the hotel quite easily on Pahar Ganj main bazaar. As we walked in, the bar next door was blasting music with strobe lights, but the reception was blacked out. We walked toward the receptionists and then said that we shouldn't worry, lights will come back within 10 minutes and we would be checked in later, we could wait on the seats next to them. So we waited. But we waited for half an hour, in the dark. In the mean time Indian people started shouting at the receptionists in Hindi, which we didn't understand. We could only grasp the words: "unacceptable" and "refund". We asked a man next to us what was happening and he said that they were complaining about the power cut, and that the lights had been out since 7pm.
We then saw a a guy who seemed to be shouting back at the complaining customers and asked him if he was the manager. He said yes and so we asked him to explain the situation. He told us to wait another ten minutes and to go have a walk outside until the power came back -it was 11.30pm by then, we had been awake since 4am to see the Taj Mahal in Agra, it was hot outside, we desperately needed a shower, and we really didn't want to go for a walk outside in a seedy place like PaharGanj main bazaar at night!! His tone was very stern and he spoke to us condescendingly, like as if we were asking too much for wanting to know what was going on.
By then we started seeing notes being distributed out to the Indians who were shouting earlier on. Assuming that the electricity wouldn't come back anytime soon, we then asked him if we could get a refund from our agoda booking so that we could go somewhere else (there are hundreds of other hotels outside). He categorically refused, shouting at us that he doesnt get anything from agoda and that he can't do anything for us, it's not his fault that electricity isn't working (even though ALL the other hotels on Main Bazaar had lights!!!).
In the end we called agoda for a refund, agoda called him to verify our story and he had the knack to tell them that he had offered us another place to stay!
As we left the reception area (after verbal confirmation from agoda that we would be refunded) we heard him saying: "stupid people".
Yes, we understand that a power cut was not his fault, but no, it doesn't justify him being so rude to us.
So although we can't testify to the quality of the hotel rooms, we can tell you something about the service you might receive.
If you're coming to Delhi out of season and are looking for a cheap place around the train station, main bazaar is a good place and there are hundreds of places (no need to book -but you can check out the prices on the net because posted prices are more expensive otherwise)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.