The hotel is clean and comfortable and the staff are lovely. It's located in a small alley in the back of Old Delhi which may be a bit overwhelmng for a first-time visitor, but I found it to be one of the more interesting neighborhoods in Delhi.
The service was inconsistent, which was a real let-down. I waited an hour at the airport for the prepaid pickup and when nobody arrived set out on my own. 2 hours, one taxi and one rickshaw later I finally located the hotel. Note that their booking confirmation forms have no address or phone number on them so write them down separately!
The hotel solicited information about my plans then recommended a travel agent who turned out to offer very poor value. The first day he sent a driver in a non A/C car that rattled all over Delhi. I'd asked for hotels like Tara Palace and although I was charged similar rates, got some substandard hotels in Agra and Jaipur and a replacement driver who insisted on taking me to commissioned "crafts shops" despite the owner's insistence that they wouldn't. If Tara Palace is going to quiz their guests about plans then send them to a recommended travel agent, they should make sure the agent is delivering what he promised and value for money.












