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“Very Helpful Staff” 4 of 5 stars
Review of Hotel SunStar Grand

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Hotel SunStar Grand
3.0 of 5 Hotel   |   7A/17, W.E.A. Channa Market | Karol Bagh, New Delhi 110005, India   |  
Hotel amenities
Ranked #25 of 597 Hotels in New Delhi
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Very Helpful Staff”
4 of 5 stars Reviewed May 8, 2013

We stayed there for one night. The manager Sanjay was most helpful and nothing was too much trouble for him, He recommended a restaurant which was about 700 meters away on our first night there and even sent one of his staff to walk us there to make sure we did not get lost. I had a pair of jeans that needed a new zipper and he kindly sent it out to the tailors for me to have fixed. The rooms whilst not large, were comfortable however the early morning street noise made it impossible to sleep in. The hot water system was not the best, lukewarm at best and the rooftop dining can be improved with a bit of a tidy up and clean tablecloths but the level of service we received far outweighed these minor issues.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 22, 2014
Greetings from Hotel sunstar grand
Thanks for sparing your valuable time & writing a review of our hotel.
We are very happy to know that you enjoyed your stay with us.
You liked the roof top restaurant where you did not like the table cloth. We will definetly see to this laundry problem.
You have praised the clean rooms and bathroom.
You have praised the staff were friendly & helpful, specially the front office who helped you in every possible way
Thanks & Regards.
Hotel Management
Ashok Taneja. +91 9810104774
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Vadodara, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2013

facilities here ,it was lack of time but we enjoyed the most ever any other hotel
it contains swimming pool ,saunana bath spa with very good resturant on roof top wi-fi facilites r avilable in free of cost in every floor &room of the hotel.it was enjoyfull stay with my family
i suggest when ever they come to dehli they should visit here.

Room Tip: room no. 205 was very quiet.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, August 2, 2013
Greetings from Hotel sunstar grand
Thanks for sparing your valuable time & writing a review of our hotel.
We are delighted to know that you enjoyed your stay at our hotel.You enjoyed facility of pool,sauna & steam
You have praised the staff were helpful & you liked food at roof top restaurant.
Thanks for recommending our hotel to other travelers.
Thanks & Regards. Ashok Taneja. +91 9810104774 www.sunstarhospitality.com
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Pinetown, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2013

At first thought when we did the research, we had some doubts on the location and the quality of service. When we arrived, we had a great welcome from a very professional staff who are very warm and hospitable. On our first night stay, they accomodated all our needs whether it was within the hotel's service or not. We fell in love with the ancient architecture that is adorned by marble floors and great bathrooms and bedrooms. It has a great location to the central metropolitan area where it has a mixture of the new and the old (Chandni Chowk and Karol Bhag and Palika bazaar). Most of the daily facilities that you need is within the same street of the hotel and the staff are only too willing to help you with ATM services, Cell phone services, laundry and etc. We thank One Travel that operate via Travel Monitor in Delhi to organise this booking of Sun Star Grand. For any average traveller that wants to have a great experience at reasonable rates, we advise you to visit the Sun Star Grand!!!

Room Tip: We advise to use the rooms at the rear, as it is very quiet and has great bathrooms.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, August 2, 2013
Greetings from Hotel sunstar grand
Thanks for sparing your valuable time & writing a review of our hotel.
We are delighted to know that you enjoyed your stay at our hotel.You liked the location as every thing was available nearby. Even there is an ATM just opposite the hotel
You have praised the staff were professional ,very warm & hospitable.You had a great time at reasonable rates
Thanks for recommending our hotel to other travelers.
Thanks & Regards. Ashok Taneja. +91 9810104774 www.sunstarhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shimla, India
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

Good hotel centre of the city, good rooms and Hotel near metro and close to market. Staff helpfull and friendly. Rooms clean, spacious, hot showers, Wi-Fi in rooms. Food great (breakfast and meals on the roof). We had a wonderful stay. We had a late train and hotel accommodated 3 hrs late checkout. Highly recommended.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, July 19, 2013
Greetings from Hotel sunstar Grand
Thanks for staying in our hotel & writing a review
We are very happy to read your review that you liked our hotel in all( location, staff, cleanliness, spacious, hot shower, wifi and food)
We always value our client, understand their needs and go out of our way to accommodate special needs like late checkouts, early checkins etc.. In your case we are happy that our staff could help you with late checkout and make your visit a pleasant one.
hope to welcome you back soon.

thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jalandhar, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 1, 2013

I was impressed by the service of staff as soon as i entered the hotel.
We were welcomed very warmly. The doorman saluted us & took our luggage to reception.
The Front office welcomed with a smile. We were told to wait for some time as the room was being
cleaned . While waiting we were served tea.
The room was clean & tidy. It had every thing . We were explained about the fridge, mini bar , T V operation,. We were also explained about bathroom fittings. The room had all the basic amenities.
The break fast was good but not elaborate. The food we ordered was very delicious & freshly prepared.
I f you want to order food do it early as it takes minimum 25 minutes.
Location is perfect. Easily approachable from every part of city.
Highly recommended

Room Tip: All rooms are good
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, July 19, 2013
Greetings from Hotel sunstar Grand
Thanks for staying in our hotel & writing a review
We are delighted to know that you enjoyed your stay thoroughly and enjoyed our warm hospitality during your stay.
thank you again for choosing us for your stay in delhi. Hope to see you back soon.

thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, Gujarat, India
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 30, 2013

Location is best, good service very friendly staff,nice rooms housekeeping was good location is good its very near to market, Staff is amazing they answered all our questions, I stay here for 4 nights it was book by Yatra 0 km, I wil recommend this hotel to all my frndz.....

Thnks,
Regards,
Heena. K. Rathod.

Room Tip: 207, its quite and nice room.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, July 19, 2013
Greetings from Hotel sunstar Grand
Thanks for staying in our hotel & writing a review
It is always nice to know that our guest was happy with the services and the staff, it gives them a great deal of motivation to know they have been appreciated.
We hope to see you soon in delhi

thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013

the staff were very nice food was very good to and the loction was good i would come back to this hotel very good hotel i would tell my friend about this hotel had a nice pool here very good hotel and good price i would reomened this hotel to all my friends thamkyou .

Room Tip: 206 is a very quite room.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, July 19, 2013
Greetings from Hotel sunstar Grand
Thanks for staying in our hotel & writing a review
It is always a delight to see such good reviews about our hotels. We feel happy to know that you found our services so good that you will promote it to your friends. this shows a high level of confidence in our services and product.
We assure you that we will provide the best of services.

thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel SunStar Grand

Address: 7A/17, W.E.A. Channa Market | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#8 Business Hotel in New Delhi
#29 Family Hotel in New Delhi
#33 Romantic Hotel in New Delhi
#49 Best Value Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel SunStar Grand 3*
Official Description (provided by the hotel):
Rooms have the following additional facilities1)Refrigerator in every room2)TEA kettle in room3)Dental kit/Shaving kit/Sewing kit/comb/hair dryer in bathroom4)24 hour room service5)24 hour full power & water back-up6)24 hour running hot water ... more   less 
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Also Known As:
Sunstar Hotel

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