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“6 nights and not much to complain” 4 of 5 stars
Review of Hotel SunStar Grand

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Hotel SunStar Grand
3.0 of 5 Hotel   |   7A/17, W.E.A. Channa Market | Karol Bagh, New Delhi 110005, India   |  
Hotel amenities
Ranked #23 of 597 Hotels in New Delhi
Chennai (Madras), India
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“6 nights and not much to complain”
4 of 5 stars Reviewed January 4, 2013

We stayed there for 6 nights last week...Good things first:
1. Very Good People - Everyone were polite
2. Location - Heart of City - moving around (ignore the rush of Karol Bagh please) is easy
3. Rooms - Spacious
4. Cost - Not too high
5. Water - hot water 24 hours (remember, we were there during the coldest of times in Delhi)
Some things which could improve:
a. Linen: they could change them daily (only once did they change in 6 days, that too after I threw them on the floor) - of course, towels were changed daily
b. Kitchen on Rooftop - very noisy and could not sleep at night - we were allotted 3rd floor and had to shift to 2nd floor after the first night.
c. getting a tea at 5am - this could be disastrous. Normally nobody picks up the phone at that time - reception or room service
d. Ask - you have to ask for everything - like everyday I had to tell them to deliver the newspaper.
e. Breakfast - Not "great" but at the same time was edible - could have more options.

Room Tip: Ask for 1st or 2nd floor - never go for 3rd or the ground!!!
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going. But we are sorry to note that you had some minor complaints regarding change of linen, news paper & some noise.
But you have also praised us for good location, good spacious rooms, reasonable tariff, good & polite staff.
I assure you that We will strive to improve our services and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring about our mistakes.
Our entire team is very thankful to you for your reviews

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed December 31, 2012

I was very happy with all aspects of this hotel. The staff were very helpful with every request, from local advice, to running down the road to buy a power adaptor for me!
The facilities were fantastic. Not just functional, but clean and modern.
I really loved the buffet breakfast- especially the lime pickles.
With free wifi, all TV channels and a swimming pool ( which I didn't have time to use! ), The extra facilities are great.
I would recommend this hotel to all visitors.

Room Tip: Street facing room allowed me to see the Sikh festival parade
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring about our GOOD BREAKFAST. You have mentioned ,comfortable nice clean rooms & helpful staff. you have recommended our hotel to all travellers. You also reffered our hotel as a" great place to stay."
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2012 via mobile

Stayed here for 2 nights over the Christmas period before travelling around India. Although having done an extensive amount of travelling before I didn't feel comfortable walking around New Delhi on my own so the hotel staff did their best to make sure I had safe and affordable transport options available. The wifi was particularly helpful as a way of contacting my family and the TV options were good as well. I had one small issue with cancelling my last night's stay as I wanted to travel to Punjab to visit the Golden Temple and the manager was very helpful in making sure I wasn't charged anything extra. The taxi service from the airport was also very helpful and delivered on what was promised.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for recommendong our hotel to all future travelers. You have mentioned that you were very happy to stay here. You loved the breakfast, nice clean rooms & helpful staff. You have written GREAT PLACE TO STAY
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
1 review
5 of 5 stars Reviewed December 22, 2012

We have stayed in this hotel for 2 consecutive years during our visit to New Delhi. It has been a very good hotel which is walkng distance to Karol Bagh (shopping Complex). The amenities in the hotel are very good and the staff is well trained and friendly. The staff is available 24/24 hours for help. The hotel room is superb with a wood decorations which you wont find in other hotels.

Room Tip: 206 and 207
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, February 23, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you are enjoying your stay at our hotel since last 2 years
You like the location as it is near the shopping area.
You have reviewed that staff is well trained & friendly.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring to us as 'NICE HOTEL EXCELLENT STAFF' .
Our entire team is very thankful to you for your reviews

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

This hotel has great food and nice quiet rooms at the rear of the hotel. The rooftop terrace restaurant is lovely for breakfast and the room and ensuite was quite clean. Staff want to be very helpful and there is a feeling of safety. John Singh was good bringing room service which is quick and inexpensive. I recomend you can stay here and ask for a room at the back if you have trouble sleeping although the rooms have dark curtains.

Room Tip: Rooms at rear are quieter.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring about our good services. You have mentioned friendly service,comfortable rooms & helpful staff.
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2012

The hotel is in a nice location near some great markets, and it's not far from the main parts of the city. The hotel staff are extremely helpful and friendly. It's clean and comfortable and the rooms are spacious. The bathroom was nice and clean with a good shower. The food on the rooftop restaurant was also very nice. The steam bath was a great added extra. There's also a sauna and a pool. I highly recommend this hotel.

Room Tip: Our room at the back was quiet and spacious with a nice view.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring about our services. You have mentioned friendly service, great food, you have liked the roof top restaurant,friendly, polite & helpful staff.
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2012

My husband and I were there last week for 4 nights and I have to say this hotel is good value for money. Even though it was near noisy Karol Bagh, the street was quiet, set away from the bustle. The room, the bed linen and bathroom were very clean and serviced every day. While nobody bothered us, the hotel staff was quick to respond to our requests. Food is fairly good but not great.
One caveat however, when we used the hotel airport drop service, we were given a rickety car (and I didn't find it cheap either) and it took the rest of the day for our stomachs to recover. I would say, you should use one of the numerous on-call taxis like Easy Cabs or Meru cabs.

Room Tip: Choose the rooms in the front for windows.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel SunStar Grand, responded to this review, January 7, 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. Thank you for referring about our services. You have mentioned friendly service,comfortable nice clean rooms & helpful staff.
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel SunStar Grand

Address: 7A/17, W.E.A. Channa Market | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#8 Business Hotel in New Delhi
#29 Family Hotel in New Delhi
#33 Romantic Hotel in New Delhi
#49 Best Value Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel SunStar Grand 3*
Official Description (provided by the hotel):
Rooms have the following additional facilities1)Refrigerator in every room2)TEA kettle in room3)Dental kit/Shaving kit/Sewing kit/comb/hair dryer in bathroom4)24 hour room service5)24 hour full power & water back-up6)24 hour running hot water ... more   less 
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Also Known As:
Sunstar Hotel

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