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“Excellent Service” 4 of 5 stars
Review of Hotel Rupam

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Hotel Rupam
3.0 of 5 Hotel   |   9A/35, W.E.A., Channa market, Karol bagh, New Delhi 110005, India (Biden Pura)   |  
Hotel amenities
Ranked #144 of 601 Hotels in New Delhi
chennai
1 review
15 helpful votes 15 helpful votes
“Excellent Service”
4 of 5 stars Reviewed October 31, 2013

We are 15 members group stayed in 7 rooms for a couple of days during last week. The entire team both management and other staffs did very good service to us. Though the hotel is situated in the congested Karol Bagh, the hotel rooms maintained in a good and clean manner. The food quality also very good and very tasty. In general the staffs are very kind and very helpful. My group really appreciated the hotel and want to stay once again during this summer.Thank you Mr Deepak and Manik.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, November 7, 2013
Dear Guest, Thanks for choosing our hotel for your stay during your visit to New Delhi and would appreciate your views and making sure to maintain our Standard of Service in coming Future. Keep Coming.......... Regards Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    123
    48
    23
    5
    3
See reviews for
45
47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Mumbai
2 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 14, 2013

Rooms were pretty decent in all BUT the service was exceptional with a very keen eye to customer's requirements.
The staff was vigilant and it gave me a very warm feeling with all my needs attended to !

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, October 15, 2013
Dear Guest,

Thanks for choosing our hotel for your stay during your visit to New Delhi and would appreciate your views and making sure to maintain our Standard of Service in coming Future. Keep Coming..........
Regards
Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kolkata
Top Contributor
85 reviews 85 reviews
57 hotel reviews
Reviews in 27 cities Reviews in 27 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed October 9, 2013

The stay was pretty decent, location was good for this side of the city. Staff was helpful. room was spick and span. Good food. Very reasonable @ Rs.2000. would definitely stay again. Room size is just decent as per Delhi standards. All basic reqd amenities of 3 star were provided

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, October 15, 2013
Dear Guest,

Thanks for choosing our hotel for your stay during your visit to New Delhi and would appreciate your views and making sure to maintain our Standard of Service in coming Future. Keep Coming..........
Regards
Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 7, 2013

Start by remembering this is a budget hotel. The location is ok in North Delhi and there is not a lot to see or do in a short walking distance BUT if you are looking for a clean, safe, spacious room to use as your base in Delhi then come here. Super king sized bed, armchairs, coffee table, tea and coffee making facilities in your room, fans and air conditioning, flat screen TV, complimentary bottled water, clean bathroom and free wi-fi. The staff will organise trips, taxi's and tell you the do's and dont's or they will leave you in peace. The rooftop restaurant is basic but the food is delicious and good value. We have been very pleased with our stay here and would come again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, October 15, 2013
Dear Guest,

Thanks for choosing our hotel for your stay during your visit to New Delhi and would appreciate your views and making sure to maintain our Standard of Service in coming Future. Keep Coming..........
Regards
Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2013 via mobile

I stayed at that place for 4 night s . I saw make my trips offer, the offer was like 40\ discount n after discount the room rates came to rs2850 including taxes. But it s not at all worth that money . For that cost u get many better hotels in that area. Only one good thing about the hotel is their service was good , staff was friendly .

  • Stayed October 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, October 7, 2013
Dear Guest,
We have read your views of our hotel with interest and thank you for that. You have booked a Deluxe room through on of the online Portal and you must have checked other hotels on the same portal or some other portals also. First time when you checked in, we have upgraded your rooms to an Executive Room with out any extra cost and then you have checked out and after few days, checked in again. If you found the hotel is Expensive than,
1. Why did you extend your stay with us?
2. Why did you have booked our hotel for your second visit?

But on the second visit we could not upgraded your rooms because we do not have the availability.
As you have mentioned our hotel services & Staff was good, so my dear friend, you will have to pay extra for good services what you are looking for.
It is true, that you can find cheaper hotels in the same area, but you will not get Cleanliness, Good service and Friendly Staff like us. If you have any other problem then you can contact us any time.

Thanks
Deepak Jain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhubaneshwar
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed September 25, 2013

Average Hotel.
The location is okay.
behavior was not also that much good.
Food is bellow the average level. Their Buffet arrangement is on their mood. And they didn't allow friends to enter into room

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, September 28, 2013
Dear Guest,
We have read your views with interest, and would like to clarify few things.
1. We would not allow a female local guests to a Male's room at Late Night Hours- for security & Reputation of our hotel.
2. We change the menu of B/Fast on daily basis, so that the guests will not get bored of the same menu, if they are staying for more than 1 day.
3. If you feel any particular person who has misbehaved with you then, we have given our Mobile No.'s in the welcome letter at the time of Check In, you can call us any time or you can call at reception 24 hrs.
We hope you understand the policy of hotel and keep coming to our property.
Thanks
Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

I have stay in hotel, three days and four night, I have a gr8 experience with rupam, al the way come from Dubai, I got the link from my official source its listed in my friends company and he gave me the details, I find more then good , its very much near to metro station airport , price are very competent and staff is very good, specially the guy who take care of front office, Mr. Deepak, I think that's a name of his, he is very much cooperated and friendly , he also helpful, because I m very much new for the area, he provide me the taxi, map, and suggest the locations by that I save my time a lot, every one must
for good experience in capital of India
hotel is highly recommended
enjoy
vishal jain
dubai

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepak2012, General Manager at Hotel Rupam, responded to this review, October 15, 2013
Dear Guest,

Thanks for choosing our hotel for your stay during your visit to New Delhi and would appreciate your views and making sure to maintain our Standard of Service in coming Future. Keep Coming..........
Regards
Deepak Jain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Rupam

Address: 9A/35, W.E.A., Channa market, Karol bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #144 of 601 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Rupam 3*
Number of rooms: 19
Official Description (provided by the hotel):
Rupam Hotel is a perfect incarnation of all qualities identical with the best. Standing apart in extraordinary services and its facilities, we have a category of spacious Deluxe and Executives rooms blend with ultra-modern facilities and personalized gracious amenity. In terms of decor, rooms would suit to discerning business guests as well as to leisure travelers. The accommodation at the hotel is centrally air conditioned and wi-fi enabled. All rooms are fully equipped with all modern amenities which include, attached bathrooms, king or queen size bed, direct dial telephone, satellite TV, LCD TV, 24 hr hot/ cold running water. Well clean rooms are available with 24 hr room service. ... more   less 
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