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“excellent staff” 5 of 5 stars
Review of Grand Godwin Hotel

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Grand Godwin Hotel
3.0 of 5 Hotel   |   8502 / 41 Arakashan Road | Paharganj New Delhi, New Delhi 110055, India   |  
Hotel amenities
Ranked #85 of 608 Hotels in New Delhi
delhi
1 review
4 helpful votes 4 helpful votes
“excellent staff”
5 of 5 stars Reviewed September 6, 2013

i wangchuk karma from usa stayed in hotel grand godwin new delhi for couple of days in aug and in sept 2013. the front office staff was very welcoming and courteus. i stayed with my daughter and we both liked the room and the hotel very much. the housekeeping staff was very helpful in cleaning the rooms and the breakfast at the roof top was very good and delicious Mr Hansraj was very helpful.

i would like to give special thanks to Mr Amar n Apar the Managers who were very kind enough and always there to help and look not only for us but for all other guests who stayed in the hotel and with a genuine smile and sincere hospitality.

they helped us in keeping our luggage when we went to other parts of india.
thanks a lot both of you.
KARMA WANGCHUK (USA)

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peteraymond, General Manager at Grand Godwin Hotel, responded to this review, September 12, 2013
Dear Karma Wangchuk,

Thank you so very much for reviewing us on Tripadvisor. Your appreciations indicate that the commitments made by us are actually being met and as promised in the management response to some previous negative reviews to eradicate the causes causing inconveniences to our guests has been kept.
It has always been our sincere efforts to keep every single guest happy with us. but, as every one knows that it is very difficult to stand 100% upto every ones expectations at times the guests get annoyed over very small and compromisary issues and write negative review about the entire management.
WE ALWAYS REQUEST OUR GUESTS TO BRING ANY SORT OF ISSUES RELATED TO OUR SERVICES INTO OUR KNOWLEDGE DURING THEIR STAY (SO THAT WE RESOLVE THE ISSUE) RATHER THAN WRITING BAD REVIEWS LATER ON.
It is our earnest request to every visitor on this forum to give us chance to be at our service once and we shall prove ourselves.
Regards
Raymond Peter
General Manager
Hotel Grand Godwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Dusseldorf, Germany
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 3, 2013

The stay in this hotel is difficult to judge as we left with mixed feelings. The pick up at the airport at midnight (we had paid for it in advance) worked perfectly (the price was of course higher than if you take a taxi from the prepaid booth). What we did not like is that during the check-in they directly tried to sell us a bigger and more expensive room and also the bed sheets were dirty. The breakfast was ok but the staff rather unfriendly or "business friendly" trying to sell you something else. The area of the hotel is central but not the nicest (rather shabby and very noisy also at night), however, if you nevertheless decide for this area the hotel is definitely one of the best there. With the same management there is also the Godwin Deluxe Hotel next door with very nice rooms. Here the staff was friendlier, the bed sheets cleaner and the dinner delicious.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peteraymond, General Manager at Grand Godwin Hotel, responded to this review, September 12, 2013
Dear Liz Freddy,

Thank you for posting your review on Tripadvisor.

It is well agreed that the airport pick up is bit pricey than the pre-paid taxis from the airport. But, the price is for the efficient service (You've already mentioned that). courteous driver with clean car and not like the dirty old airport pre-paid taxis with greedy taxi drivers who always want to misguide and take the passengers to different hotels by telling different stories in greed of heavy commission.
As for mentioning the staff trying to sell expensive room. It is just an offer made by us and it is not a force case, after all it is your money and your right to decide how to spend it.
We are sorry for the area part. It is a part where we are helpless as it is not a part of the management concerns. Also you've mentioned that the Hotel is one of the nicest in the area, this reflects that the hotel is doing as much possible on its part as it can to stand out of the crowd.
Thank you for appreciating Hotel Godwin Deluxe also in your review. It is also run & managed by the same management and is a boutique property having more bigger rooms & services of a higher quality.
For us our both the adjacent properties services & guest conveniences matter a lot and for this we have 24 hrs managment staff available to attend to your concerns.
We are sorry for the dirty bed sheets & unfriendly staff behaviour. Please be least assured that we shall seriously work on these issues to give you a better stay next time.
Regards
Raymond Peter
Hotel Grand Godwin
New Delhi
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2013

Hotel room was pretty clean with plenty of hot water and working a/c. Location was good, 10 minute walk to the Main Bazaar or a short rickshaw ride. Street hotel is on is very busy with many other hotels so hard to find at first. Has wifi but connection is temperamental. Staff not particularly helpful or friendly. Breakfast average but we avoided meat, eggs and juice as wanted to be safe. Rooftop restaurant nice and cool as there is aircon. Overall a good hotel however after staying in other places we realised it is quite pricey for Delhi and transfer from airport was very overpriced.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed here for a couple of nights at the beginning of our Indian tour and again at the end before flying home. On both occasions our rooms were clean and comfy. The pillows were especially cosy. The water was plentiful and hot and towels were supplied. We ate at the hotel restaurant and found the food plentiful and tasty. The waiting staff were most attentive and pleasant. We found the breakfast to be very good. The front of house staff were most helpful with our travel arrangements and were only to happy to check what we had arranged and to ring ahead to confirm bookings. I suggest to those who left less than favourable reports of the staff, that they should take note of how they themselves speak to people. A rude person rarely gets a pleasant response!

Room Tip: The front rooms, although they face the street, seem quieter as you don't hear the coming and go...
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 24, 2013

Rooms were clean and comfortable. Staff was just ready to help with with anything needed. The food was good and reasonably priced. Location of the hotel is very close to the New Delhi railway station so makes traveling around the city very easy.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 20, 2013

We were booked into the sister hotel next door but, as that was full, we were moved here. Considering the price the room was excellent and felt like a real retreat from the crazy streets below. Breakfast wasn't great but it was adequate. The first issue was with our laundry which was very expensive, came back late and was still damp! Being our first stop in India we didn't know it would be far cheaper to get it done by the kilo outside of the hotel. The second issue was with the staff at hotel travel desk who were quite pushy to offer tours and unhelpful regarding anything else. They arranged a taxi for us and the driver took us to the wrong place and got very angry when we pointed this out. We also found out the hotel way overcharged us compared to normal taxis. We took up these issues with a man who worked on the travel desk and he completely ignored us - he was extremely rude.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 16, 2013 via mobile

The room is quite clean and all amenities are good quality and comfortable. I do say I have slept well over the night.

The service and restaurant is good. The hotel location looks great since only 5 min from New Delhi railway station. It is much worth for budget traveller.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Godwin Hotel

Address: 8502 / 41 Arakashan Road | Paharganj New Delhi, New Delhi 110055, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
#47 Best Value Hotel in New Delhi
#62 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Godwin Hotel 3*
Number of rooms: 39
Official Description (provided by the hotel):
Hotel Grand Godwin, a 4-story luxury & budget hotel is nestled in the heart of Paharganj New Delhi India and 2 mins walk from the New Delhi Railway Station. The hotel offers excellent leisure facilities, online reservation, luxurious rooms, travel inn hotel, heritage hotel india, cheap travel packages, travel to India's heritage places, guest house, deluxe rooms for conference events, Bed and breakfast, food bars, Tours guides to Agra, Jaipur, shimla, first class facilities rooms with internet, cabs, shopping malls, high standards of comfort and excellent rooms for business & leisure travellers for a memorable stay. ... more   less 
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Also Known As:
Hotel Grand Godwin
Godwin Hotel

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