it was a last min decision to travel to india for business. i tried to book in to a 5* hotel as usual, however at such short notice was imposible. i rang rates to go and was suggested the dee marks, without an option i booked the super deluxe suite with them on the phone at a price of £550 for 5 nights. when i arrived at the hotel they charged my card, then was shown to my room. as a frequent traveller in instantly realised that this was not a suite. i challenged the reception and he told me that this was their equivelant to a suite. after some arguing i reluctantly i want back to my room were i found a brochure outlining there rooms in which i found details of the suite i had reserved. once again i went to the reception with the brochure. to this he said that this room is more expensive and would cost me an additional £550. i explained that at rates to go the prices are confirmed and he should honour the suite as confirmed. he said he would need to confirm it with the manager in the morning if i stayed in the room for tonight.
after a 15 hour flight and 2am in the morning i agreed.
the next morning i was sceduled for meetings and was away from the hotel for 6am and returned at midnight.
on my return i was told that the manager has said that i will have to pay the difference. to this i asked him to check me out and i will go to another hotel. a quick phone call to the manager soon resolved this as the manager agreed to let me have the suite
however i didnt recieve the super deluxe suite but only the deluxe suite.
i decided that i dont want to spent the duration of my trip arguing with the hotel as it seems to be going that way. so i accepted it.
once in the room, the juccuzi didnt work at all nor did any water come from the taps. it was just as well that there was a shower that had luke warm water!!!
i was not honoured any of the deluxe complimentary services
on business i usually swim duing the evenings however when i went to the pool it was disgusting and cloudy. it was no wonder that it was deserted.
overall i would not recommend it nor do i feel that it justifies the catergory of a 4* hotel.
i can catgorically say that because of the hotel , my business trip was a nightmare.!!?
