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“Good location, but a bit expensive.” 4 of 5 stars
Review of Shangri-La's Eros Hotel

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Shangri-La's Eros Hotel
5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)   |  
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Ranked #21 of 626 Hotels in New Delhi
Certificate of Excellence 2014
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Good location, but a bit expensive.”
4 of 5 stars Reviewed August 20, 2014 via mobile

We stopped here for 3 nights so we could visit the Taj Mahal.
The hotel is well located for touring the city and the service is very good.
Whilst the room was large and well equipped it had a strong musty smell and felt a bit damp (probably from the a/c).
The staff were all friendly and the service was good.
The food in the restaurant was very good, but it was expensive, especially if you take drinks (cheapest wine we found was around £35 a bottle!).

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros - Hotel, New Delhi and for sharing your frank and forthright comments with us.

We are happy to hear that you found our hotel well located in the city with high service standards.

Glad to know that you relished the food spread at our All Day Dining restaurant - Cafe Uno, appreciated the responsiveness of our staff and found the rooms well appointed.

Your constructive observations about the room dampness and our food pricing at the restaurant have been well noted and will be reviewed on priority.

If your travels bring you back to New Delhi, we hope that you will choose to stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Fujairah Uae
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2014

Overall experience very good. Lobby excellent. Safety and security well addressed. Best and Prompt service from all sections mainly reception. Rooms clean and tidy, amenities of high standard, Bed and Linen excellent. Central location in Delhi near CP with easy access to metro rail stations for travel to and fro Intl Airport. Highly recommend for any prospective Delhi visitors for their accommodation selection. Comments from Yaldo Guest in Hotel on Independence day 15th Aug 2014.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, August 22, 2014
Dear Guest,

Thank you for taking time out in recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your warm and wonderful comments with us.

We are pleased to learn that we were able to delight you with our hospitality and services and provide you with a comfortable stay at the hotel.

Glad to hear that you found our hotel centrally located within close proximity to Connaught Place and with easy accessibility to the International Airport and the nearby Metro Station.

We are also happy to hear that you were at peace with our security provisions, liked the ambience of the Lobby, appreciated the promptness of our service associates and found our rooms comfortable with fresh and clean bed linen.

Your generous comments have been shared with the entire team, especially with our service associates at the Front office and we look forward to welcoming you again for yet another enjoyable stay.

Best regards
General Manager
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Singapore, Singapore
Top Contributor
94 reviews 94 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 18, 2014

Stayed on business for 3 days. I have stayed in Delhi on numerous occasions and this is by far one of the better if not the best here in my experience. Rooms are new, well furnished and staffs are excellent and extremely attentive. Pleasant stay overall and would definitely stay again. Breakfast buffet is not as lavish as that in the Shangri-Las of HK, Jakarta, Singapore or Malaysia but still good by city hotel standards. Only minor annoyance was that the neighbouring hotel was blasting music during the daytime due to some event but this would end in the evening. Will definitely be back

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, August 19, 2014
Dear Guest,

Many thanks for sharing your kind words of appreciation with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are pleased to learn that we were able to satisfy you with our hospitality and services and provide you with a comfortable stay at the hotel.

Your constructive observation regarding the noise level from the surrounding areas has been well noted and will be reviewed on priority.

We would be delighted to welcome you again on your next visit to New Delhi.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

Stayed 3 nights and must say never experienced better customer service. Staff are super friendly all around but especially at the Coffee Shop. Eager to get you whatever you request even if outside the buffet spread or ala carte menu. Made our stay so memorable. The food too was superb. Definitely coming back!

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, August 18, 2014
Dear Guest,

Thank you for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are so happy to hear that we were able to delight you and provide you with a memorable stay at the hotel.

Pleased to learn that you loved the warmth extended by our service associates made you feel comfortable. So glad you noticed their their helpful and friendly demeanor.

We are also happy to know that you relished the food served at the hotel .

Your generous comments have been shared with the entire team and especially with our service associates at Cafe Uno and we sincerely hope to welcome you again in the not so distant future.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 17, 2014

Stayed for 3 weeks in shangri-la's in Delhi. It was super. The staff are very friendly. They all speak english.

Good breakfast. good varieties and the smile of Seni made the day perfect.

Good sweming pool. Vishal one of the life gards was pro.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, August 18, 2014
Dear Guest,
We truly are delighted to hear from you. Many thanks for sharing your kind words of appreciation with us.
Glad to hear that you had an enjoyable experience while staying with us and loved our hospitality and services.
We are also happy to happy to know that you found the staff friendly and responsive, relished the breakfast spread at the All Day Dining restaurant - Cafe Uno and liked the hotel's outdoor swimming pool.
Your wonderful comments have been shared with the entire team and especially with Seni for delighting you with her welcoming smile each time and also with our life guard, Vishal at the Pool. We look forward to welcoming you again to your 'home' at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2014

The hotel is in a great location. I visit this hotel for business and for the first time for pleasure with my daughter. The lobby and the center floor arrangements and beautiful. The rooms on the non Horizon Club Level ( floors 17-19} are muggy and full of mildew and the carpets are old and dirty.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, August 18, 2014
Dear Guest,
Many thanks for sharing your frank and forthright comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you have always enjoyed the central location of the hotel while staying with us.
Glad to hear that you appreciated the hotel's Lobby area and the floral arrangements.
Your constructive observation regarding the carpet refurbishment has been well noted and will be reviewed on priority.
If your travels bring you back to New Delhi, we hope you would provide us with another opportunity to serve you again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 13, 2014

i was in delhi with my sister for a day and we selected to stay in the suite on the 15th floor!!
wow........it was breathtaking the view from the room .......u could actually c most of the city!
the room was divided into the sitting area which was neatly organised with all the amenities we needed as well as a bowl of fruit !
the bedroom was comfortable and fit for a queen!!
the food although was a bit disappointing especially the chicken tikka which was accompanied by some naan and a dal makhani..........the chicken wasnt juicy not was it tasty it wasnt just right!
the paneer was good though so it made up for the sad chicken!
the breakfast was fabulous ................almost perfect ........although my sister complained she was missing her mushroom sauted in butter !!
all said and done shangrila is worth every big money spent!!

Room Tip: the higher the room the better the view!
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, August 18, 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable and frank comments with us.

We are pleased to learn that we were able to satisfy you with our hospitality and services and provide you with a comfortable stay experience at the hotel.

Glad to hear that you found your suite well appointed with all the desired amenities and enjoyed the panoramic views of the city.

Delighted to know that you loved the breakfast spread at our All Day Dining restaurant - Cafe Uno and considered your overall stay experience to be a great value for money.

Your constructive observations regarding the taste of some of our culinary delights have been well noted and will be reviewed on priority.

If your travels bring you back to New Delhi, we would happy to welcome you again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#15 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Located in Connaught Place the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. The hotel offers 320 luxuriously furnished guest rooms offering panoramic views of the city from the rooms on higher floors and the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Cafe Uno which offers extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi

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