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“Shangri-La Delhi has it all” 5 of 5 stars
Review of Shangri-La's Eros Hotel

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Shangri-La's Eros Hotel
5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)   |  
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Ranked #20 of 608 Hotels in New Delhi
Adelaide, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Shangri-La Delhi has it all”
5 of 5 stars Reviewed December 4, 2013

An excellent hotel, with first class facilities and very comfortable surroundings. The staff were very courteous, friendly and helpful. The buffet breakfast had a great variety of food, which was always fresh and well presented. The dinner menu also provided great variety. The rooms are little small given the furniture placement, but this did not detract from our otherwise happy stay. Having to put up with a smoking room was the only real negative for us. Otherwise an excellent facility.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, December 5, 2013
Dear Guest,

Thank you for choosing to stay at the panoramic Horizon Club Rooms and Suites at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality and services provided by us.

We are also delighted to know that you appreciated our staff''s overall responsiveness, enjoyed the Spa at Shangri-La and the "Happy Hours" at the Horizon Club Lounge.

Your encouraging comments have been shared with the entire team, and if your travels bring you back to New Delhi, we will be happy to have you stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,144 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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Antwerp, Belgium
Top Contributor
87 reviews 87 reviews
85 hotel reviews
Reviews in 79 cities Reviews in 79 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 3, 2013

Of course, it is a good hotel. You may expect this for the price you pay. My wife and I stayed here for just 2 nights. We had booked a superior room and thought it was rather small, also because the lay-out of beds and furniture was so such that it was difficult to move around together as the space between beds and writing desk was too narrow to pass it without colliding into each other. If the writing desk would have been nearer to the window, there would have been much more space for people (which I thought a room is designed for). Regarding the writing desk in itself: a glass desktop may look nice, but it works confusing as you don't immediately see where things are. To make the room more comfortable for us, we moved some things (hotel directory, remote control, telephone etc.) on the desk and night tables. But every time they cleaned the room, everything was put into its proper place again. That may well suit the hotel's rules - but certainly not us! We found this habit very annoying!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, December 4, 2013
Dear Guest,
Many thanks for taking time to post your comments about your recent stay at our hotel.
We have noted your comments about the room layout at the hotel and we sincerely value your observations on the suggested layout.
We have taken up your feedback about the your preference in the manner you would like your room to be arranged, as per your choice with my House Keeping team. They will ensure the same is adhered to on your future stays with us. We apologize for any inconvenience this may have caused to you.
In case your travels bring you back to New Delhi, we will be delighted to have you stay with us again.
Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2013

I stayed here two nights on business trip in Nov. 2013.
though, this was my first staying, I was comfy enough for warm hospitality, clinliness, a good facility such as gim and fascinating breakfast. I was able to use new training machines from early in the moring complimentary. In the reataurant I chose numerous types of breakfast. There were traditional indian foods, continental, chinease, etc. Everything is very good, but little spicy lol.
What I would like to place emphasis on the most is hospitality. I happend to reach my 33 years old birthday here. The hotel delivered a message card from my family in Japan and presented me birthday cake. I was truely happy to get such a wonderful hospitality in India.
I would like to reccomend this hotel for business person, family, couple. The hotel will be able to satisfy all passengers needs and meet thier expectations.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, December 3, 2013
Dear Guest,

Thank you for choosing and recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We truly are delighted to know that we were able to meet and exceed your expectations with our hospitality and services and that we could make your birthday special. We are also happy to know that you liked our breakfast spread at our All Day Dining Restaurant - Cafe Uno and the meal at our speciality restaurant - 19 Oriental Avenue.

It is lovely to know that you found our fitness center well equipped and enjoyed working out.

Your encouraging comments have been shared with the entire team.

If your travels bring you back to New Delhi, we would be very pleased to have you stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2013

The room was lovely, we were in a suite. The furniture and overall decor could be updated, it felt a bit dark in the room. Outdoor pool and spa are lovely, gym was well equipped. Staff at the hotel were all very helpful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, December 2, 2013
Dear Guest,

Thank you for choosing to stay at Shangri-la's - Eros Hotel, New Delhi and sharing your encouraging comments with us.

We are truly delighted to know that you liked the hospitality and services provided by us. We are also pleased to know that you enjoyed the amenities of the fitness center, the Spa at Shangri-La and the swimming pool.

Your valuable observation about the room decor and furniture have been well noted.

If your travels bring you back to New Delhi, we would love to have you stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 27, 2013

This is great hotel to stay in Delhi, the location at Connaught place is very convenient for all the key attractions. The hotel itself is kept spotlessly clean. We were initially given a room on the 6th floor - this floor did smell a bit, so we asked to be moved to another floor and ended up on the 11th floor which was better.
The staff at this hotel offer excellent service, this is what differentiates it from other good hotels. We stayed 4 nights at this hotel and very much enjoyed the service, especially from the the breakfast team. They are very attentive and accommodating. A special note must go to Lucky (the breadman) he is a charming member of staff.
Unlike a number of other 5 stat hotels we stayed at during this 3 week holiday, this hotel offers free wifi which is a real bonus to a busy traveller (other hotels take note)
Overall, a very pleasant stay at this hotel, we would defiantly come back again on a future visit to Delhi.

Room Tip: Go for top floors or Club rooms if you can
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, November 28, 2013
Dear Guest, 
Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel and sharing your wonderful feedback with us.

We truly are delighted to know that you had a pleasant experience and you enjoyed the hospitality and services provided. Your encouraging comments have been shared with the entire team, especially Lucky, our Breadman at Cafe Uno - our All Day Dining Restaurant.
We are pleased to learn that you found our complimentary high speed internet facility very useful. 
Incase your travels bring you back to New Delhi, we would love to have you stay with us again. 

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 26, 2013

I was impressed with the room and staff. The woman who checked me in greeted me every day by name; so did the server at breakfast. The breakfast buffet has everything you could ask or and the food was really good.

Everyone in the hotel is very customer focused. The rooms are very comfortable and the bathrooms are clean and modern. They included water with the room and added new bottles as needed.

I used the airport pickup service twice. They were waiting for me at customs and the drivers were friendly and knowledgeable (the first one pointed out all the sites as we made our way to the hotel).

Overall, it was a great experience. Very well maintained and run hotel.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, December 3, 2013
Dear Guest,

Thank you for choosing to stay at Shangri-La's Eros Hotel, New Delhi and sharing your delightful comments with us.

It gives us immense pleasure to know that you had a pleasant stay and you liked our staff's responsiveness, enjoyed the breakfast spread, found the rooms comfortable and well equipped, and the airport services to your satisfaction.

Your positive comments have been shared with the entire team.

If your travels bring you back to New Delhi, we would be very pleased to have you stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013

Very attentive pick-up service from the airport, even with a phone call before we left in Chennai that there would be something wrong with our flight which got later confirmed by the airline.Smoth check-in by friendly staff. Very clean and nice rooms and good room service. Free internet in rooms and public areas. We will for sure come back.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, November 26, 2013
Dear Guest,

Thank you choosing to stay at Shangri-La's - Eros Hotel, New Delhi and sharing your delightful feedback with us. It gives us immense pleasure to know that you had a pleasant experience at our hotel and you enjoyed the hospitality and services provided. We are happy to know that you liked our staff's responsiveness, found the rooms clean and comfortable and appreciated the complimentary high speed internet access.

We value your patronage towards our brand and we would love to welcome you back at Shangri-La's - Eros Hotel, New Delhi for many more trips to come.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#13 Romantic Hotel in New Delhi
#16 Business Hotel in New Delhi
#19 Family Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Located in Connaught Place the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. The hotel offers 320 luxuriously furnished guest rooms offering panoramic views of the city from the rooms on higher floors and the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Cafe Uno which offers extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangrila Hotel
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi

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