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“Nervy Start but Great” 4 of 5 stars
Review of Shangri-La's Eros Hotel

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Shangri-La's Eros Hotel
5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)   |  
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Ranked #20 of 598 Hotels in New Delhi
Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nervy Start but Great”
4 of 5 stars Reviewed March 31, 2013

Our holiday in India started here and did not start very well. Our first meal was in the the hotel restaurant and the food was extremely bad. They made up for the bad start by great service at breakfast and a lovely choice from the buffet. The rooms were brilliant and the taxi service was exceptional.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, April 2, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and work towards a positive outcome.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,014 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Luxembourg City, Luxembourg
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2013

We spent 7 nights in an executiv suite. It was a perfect stay. Especially the Horizon Lounge is a place of descret luxury, very friendly staff. Dev expaining us "all" about hindu gods, Jyoti with her bright, open hearded smile! Thank you for everything...

Room Tip: The higher the better!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, April 2, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2013

Excellent location in a leafy avenue yet only a mile away from connaught place, this hotel is a cut above the rest of similarly priced hotels. Its location attracts lot of corporate activity and in the evenings the lobby is like an international departure drop off point. Smart door men give you a warm welcome. Very impressive lobby. Exceedingly smart hostesses.Rooms are not all that big and window facing Asoka road was quite narrow in a corner. However, hotel has used available space very cleverly and this should be admired. Care has been taken to provide every possible amenity right upto needle and thread. Mattress was very comfortable.Bath room was luxurious and I liked provision of additional mirror enabling one to have a good shave. Room cleaning and twilight service were of highest standards compared to other similar hotels. I did mention "a cut above the rest" for a you'd reason. Breakfast service ,however, wasn't of a very high standard. I did complain after a couple of days that waiters were always running around and yet no one seemed to be there if you needed something. This led to enhanced service for 2/3 days but then slipped again giving rise to an impression of fatigue in the face of daily full house. Avoid black and yellow cabs (especially hindustan ambassadors) in summer months as the airconditioning units are inadequate to lower temperature inside these cars. Among other New Delhi hotels, this was the only one that sent me a courtesy email after my visit to enquire about how my stay was at this hotel. Hotel has a very classy japanese/thai/vietnamese cuisine restaurant . I went there 3 times and really enjoyed quality of food, decor, very good service. I recommend it thorough
ly for connaisseurs of far eastern food. You pay good money but it is worth it.

Room Tip: Good view from most rooms due hotel's location
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, April 2, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2013

I was worried about how my husband and I would fare with a flight out at 2:00 am. Would we join the homeless on the streets of Delhi to pass the time until our trip to the airport? The check-in clerk had the perfect solution and it turned out to be the best $60 I've ever spent while on vacation. For an extra $30/ night (estimated) we upgraded to the executive floor. I'm not sure if that meant we had a nicer room, the room was beautiful, and we had a better view no doubt, but the kicker was that we didn't t have to check out until 6:00 pm, AND we were given use of the lounge, which was the PERFECT place to while away a few hours until we needed to leave for the airport. We ended up gaining an extra touring day because we could come back to the hotel and shower in the late afternoon, plus we save a lot of money on drinks and food since their free happy hour buffet provided just the right type and a,punt of Indian food for a light dinner, watching colorful parrots swoop and land on the ledge of the big windows offering a panoramic view.

The breakfast buffet, as others have mentioned, was stupendous. I also thought the location was perfect, I walked back from a prime shopping area, no problem. Oh, and the amenities? L'occitane.

Room Tip: Upgrade to the executive suite!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 25, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 23, 2013

This hotel is excellent! It is in a great location to get out and explore Delhi with India Gate and the Presidents Palace only a 10 minute walk away. The gardens are well tended and full of colour. The rooms are very comfortable and clean. The mini bar is well stocked with a variety of items. The beds are extremely comfortable with a choice of 5 different types of pillow!!
The buffet breakfast was fabulous with so much choice, make sure that you look out for 'Lucky' the bread man who will try to get you to eat more and more food!!
The gym is well equipped and the swimming pool is clean and well looked after.
The staff are very friendly and are always pleased to offer assistance.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, April 8, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsport, Tennessee
Top Contributor
143 reviews 143 reviews
32 hotel reviews
Reviews in 67 cities Reviews in 67 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 22, 2013

We stayed at this hotel as part of a friendly planet tour. The room was on par with a 3-4 star hotel in the US. Like many of the hotels in India the grounds are gated off. A true king bed instead of two twins pushed together. The bathroom is a little different than a Western style but we had no issues getting everything to work just fine. You will need a two prong adapter to get your plugs to work. There was a safe in the room as well. The buffet breakfast was one of the better ones we had. You won't find a lot of american food but you won't go hungry either. Open your mind (and your mouth) and you will find some new flavors for your palate. We didn't avail ourselves of the bar so Ican't comment. It is obviously one of the upper end hotelsin Delhi and I have no qualms about recommending it.

Room Tip: They do still smoke in India so make sure you get a non-smoking room.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 25, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2013

the hotel has an excellent location, nice garden, very confortable rooms and good breakfast. the service was some thing we can't complain about. if you are touring Delhi it is pretty central. the bar can be access at the garden.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 18, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in New Delhi
#12 Romantic Hotel in New Delhi
#13 Luxury Hotel in New Delhi
#16 Family Hotel in New Delhi
#19 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Official Description (provided by the hotel):
Nestled in the heart of the city, Shangri- La's - Eros Hotel, New Delhi is a luxurious retreat for guests around the world. Located in Connaught Place it is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and commercial hubs like the North Block, South Block and government offices. The hotel is well appointed with 320 guest rooms offering a panoramic view of the city from the Club rooms and the Horizon Club. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at our restaurants with extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai servings. Equipped with superb recreational facilities The Spa at Shangri-La and the Health Club are designed to pamper the business and leisure travelers with a host of exciting spa therapies and fitness activities to relax and rejuvenate the mind and body. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

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