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“Very Good Wherever You Come From” 4 of 5 stars
Review of Shangri-La's Eros Hotel

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Shangri-La's Eros Hotel
5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)   |  
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Horizon Club and Suites
Ranked #17 of 593 hotels in New Delhi
Bella Vista, Arkansas
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
“Very Good Wherever You Come From”
4 of 5 stars Reviewed March 13, 2013 via mobile

Indian manners in a well maintained western style hotel. Very good food, service and atmosphere. Room is adequate, clean large enough and comfortable. They are unwilling to deal with problems in communication caused by representation errors through Expedia. A solid 4 star hotel with free good wifi. Do not book through discount website like Expedia unless no special needs are required.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 18, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments on the miscommunication in regards to your booking. We shall certainly work on the same.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dehradun, India
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2013

Warm friendly atmosphere makes Shangri-la-Eros a great place to stay in Delhi. It;s Central location in the City combined with excellent room service and restaurants makes it a perfect place to stay in Delhi may it be for Buisness or pleasure.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

Friendly staff with a very fast breakfast in the morning. We also dined the first night and thankfully they were open until after 11pm. The room had a good setup for business travel and they provide free WiFi.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments on the buffet breakfast and our restaurant.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 8, 2013

I recently stayed at the Shangri-la on business and arranged a 2 meeting for 25 people. The conference team couldn't have been more help and their attention to detail was much appreciated as was the free wifi. The pan-asian restaurant was also excellent and I would definitely recommend it. India Gate and Connaught Place are also short walks away so the location works well.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you for your valuable comments for the Events team and 19 Oriental, our Pan Asian restaurant.The entire team at Shangri-La's -Eros hotel, looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 5, 2013

I stayed for 5 nights and it's one of THE best hotels I've ever stayed in.

Staff - Desk, Concierge, Restaurants are helpful, supportive, accommodating and patient with me as a first time visitor to Delhi.

They arranged local sightseeing, advised on places to go, arranged a driver for my day trip to Agra [Special mention to Sarendar the driver for giving 120% the whole day].

Ate in the restaurants. The 19Oriental was excellent.

Breakfast buffet style was equally excellent.

The room (15th Floor) was v.good, and well looked after by the attendant.

Location - it's right on the doorstep of the major city sights
-- India Gate, Rajpath
-- Parliament
-- National Museum
-- Red Fort
-- Lodi Gardens
-- Qutb Minar (a short drive south)
-- Connaught Place

The key question... would you stay there again and recommend it to others?

MOST DEFINITELY.

Room Tip: If you want to know where to visit or need transport the concierge desk is excellent. Arranged ever...
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 5, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Missouri, United States
1 review
5 of 5 stars Reviewed March 3, 2013

Stayed Feb 14-16. One of the best hotels in our 3 week India trip. great breakfast buffet, safe neighborhood. Free wifi was nice, plenty of bottled water, nice robes. One of my favorite hotels on the trip. Staff was very well trained and eager to please.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 4, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 1, 2013

Beautiful hotel close in to all the attractions old and new Delhi have to offer. Staff is great and security is everywhere. Their breakfast buffet is outstanding with lots of choices from both the east and west. A daily newspaper is delivered each morning to your room. All rooms have a safe to store your important items.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, March 4, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in New Delhi
#10 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#13 Family Hotel in New Delhi
#14 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Official Description (provided by the hotel):
Nestled in the heart of the city, Shangri- La's - Eros Hotel, New Delhi is a luxurious retreat for guests around the world. Located in Connaught Place it is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and commercial hubs like the North Block, South Block and government offices. The hotel is well appointed with 320 guest rooms offering a panoramic view of the city from the Club rooms and the Horizon Club. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at our restaurants with extensive spreads of Italian, Mediterranean, Continental, Indian, Chinese, Japanese and Thai servings. Equipped with superb recreational facilities The Spa at Shangri-La and the Health Club are designed to pamper the business and leisure travelers with a host of exciting spa therapies and fitness activities to relax and rejuvenate the mind and body. ... more   less 
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Also Known As:
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi
Hotel Shangri La Delhi

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