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Shangri-La's Eros Hotel: Traveler Reviews

5.0 of 5
19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
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Shangri-La's Eros Hotel
Ranked #25 of 559 hotels in New Delhi
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559 reviews from our community

Traveler rating
    269
    192
    54
    31
    13
See reviews for
Families
73
 
Couples
129
 
Solo
63
 
Business
218
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dehradun, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“one of the perfect places for a weekend in Delhi even if it is for business or pleasure.”
4 of 5 stars Reviewed March 11, 2013

Warm friendly atmosphere makes Shangri-la-Eros a great place to stay in Delhi. It;s Central location in the City combined with excellent room service and restaurants makes it a perfect place to stay in Delhi may it be for Buisness or pleasure.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mdhanda about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Good location near downtown”
4 of 5 stars Reviewed March 10, 2013 via mobile

Friendly staff with a very fast breakfast in the morning. We also dined the first night and thankfully they were open until after 11pm. The room had a good setup for business travel and they provide free WiFi.

Was this review helpful? Yes
Ask McKibbinGroup about Shangri-La's Eros Hotel
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments on the buffet breakfast and our restaurant.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Great Hotel”
4 of 5 stars Reviewed March 8, 2013

I recently stayed at the Shangri-la on business and arranged a 2 meeting for 25 people. The conference team couldn't have been more help and their attention to detail was much appreciated as was the free wifi. The pan-asian restaurant was also excellent and I would definitely recommend it. India Gate and Connaught Place are also short walks away so the location works well.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Richard P about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
March 12, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you for your valuable comments for the Events team and 19 Oriental, our Pan Asian restaurant.The entire team at Shangri-La's -Eros hotel, looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Wonderful stay, hotel and especially the staff”
5 of 5 stars Reviewed March 5, 2013

I stayed for 5 nights and it's one of THE best hotels I've ever stayed in.

Staff - Desk, Concierge, Restaurants are helpful, supportive, accommodating and patient with me as a first time visitor to Delhi.

They arranged local sightseeing, advised on places to go, arranged a driver for my day trip to Agra [Special mention to Sarendar the driver for giving 120% the whole day].

Ate in the restaurants. The 19Oriental was excellent.

Breakfast buffet style was equally excellent.

The room (15th Floor) was v.good, and well looked after by the attendant.

Location - it's right on the doorstep of the major city sights
-- India Gate, Rajpath
-- Parliament
-- National Museum
-- Red Fort
-- Lodi Gardens
-- Qutb Minar (a short drive south)
-- Connaught Place

The key question... would you stay there again and recommend it to others?

MOST DEFINITELY.

Room Tip: If you want to know where to visit or need transport the concierge desk is excellent. Arranged ever...
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SheffieldSix about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
March 5, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Missouri, United States
1 review
“Great hotel”
5 of 5 stars Reviewed March 3, 2013

Stayed Feb 14-16. One of the best hotels in our 3 week India trip. great breakfast buffet, safe neighborhood. Free wifi was nice, plenty of bottled water, nice robes. One of my favorite hotels on the trip. Staff was very well trained and eager to please.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Chelle H about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
March 4, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Shangri-La's Eros Hotel

Also Known As:
Shangri La Hotel New Delhi
Shangrila Hotel
Hotel Shangri-La
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangri-La Hotel New Delhi
Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in New Delhi
#16 Family Hotels in New Delhi
#22 Business Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Nestled in the historic Lutyen’s Delhi, Shangri-La’s-Eros Hotel is the preferred address for guests from around the world. This hotel is centrally located in the heart of New Delhi, amidst beautiful landscaped gardens, with superb recreational and business facilities, providing a welcoming utopian retreat for the world traveller.Situated in the high security area of Connaught Place, in close proximity to the tourist and commercial hubs of the city, Shangri-La’s-Eros Hotel is well connected to Indira Gandhi International Airport and Central Government Ministries including Rashtrapati Bhavan, North Block, South Block and the Prime Minister’s residence.The full splendour of the hotel hits you as you stride down the magnificent lobby and embrace Shangri-La hospitality; the best in luxury awaits you.The hotel offers premium accommodation in its 320 well equipped rooms and suites with exquisite interiors and excellent services. The rooms on the higher floors offer a breath taking view of the parliamentary district. All rooms offer complimentary Wi-Fi services.The gourmet selections too are resplendent to suite every taste and craving.With a refreshing view of lush green gardens and the hotel’s swimming pool, Cafe Uno offers round the clock dining options with a delectable spread of national and international cuisines. Our award winning Asian restaurant, 19 Oriental Avenue combines authentic cuisines from China, Thailand and Japan to offer a unique culinary experience by our team of expatriate chefs.Island Bar is a wine connoisseur’s delight offering Delhi’s most extensive selection of wines and spirits. An elegant venue for meeting friends, partners or clients; the hotel’s Lobby Lounge offers an impressive selection of teas, coffees and snacks. ... more   less 
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