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“nice all around.....great breakfast” 4 of 5 stars
Review of Shangri-La's Eros Hotel

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Shangri-La's Eros Hotel
5.0 of 5 Hotel   |   19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)   |  
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Horizon Club and Suites
Ranked #24 of 664 Hotels in New Delhi
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“nice all around.....great breakfast”
4 of 5 stars Reviewed February 16, 2013

very nice rooms but a littlle strange shape. The breakfast is top class and would recomend one to really make time for it. The lobby has got a lot of wasted place and just a small area to sit in (4 seats). I guess that kind of forces you to sit in the lobby restaurant and pick up a drink. Quite central and it is possible, but not advisable, to wak to CP in 15 minutes. Would need a cab or rickshaw to go anyplace.

Room Tip: avoid rooms above the night club......only good for headaches
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rayochoksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and take all the necessary steps to improve them further.
I would certainly like to advise you that the night club in the hotel complex has been closed.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,929 reviews from our community

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London, United Kingdom
Level Contributor
276 reviews
253 hotel reviews
common_n_hotel_reviews_1bd8 466 helpful votes
5 of 5 stars Reviewed February 15, 2013

We chose this hotel because of its location and solid reputation. On both accounts it fulfilled. We arrived very early and were given a room at 8.00 am. While waiting we were invited to use the Horizon Club Lounge where breakfast was served.
Our room was compact but well appointed. No complaints and we slept well.
In the afternoon we took advantage of relaxing by the swimming pool which is set in very attractive surroundings. We found the water far too cold to swim (November) so, instead enjoyed a tasty poolside lunch.
Later, we returned to the Horizon club Lounge for some pre-dinner drinks. The service was very friendly and our glasses were topped up regularly. The hors-d'oeuvres buffet was an excellent selection of tasty dishes which changed every evening. In fact it was so good that some guests were filling up instead of going out for dinner. We, however, ate in the hotel's main restaurant where the food was good but the service a bit rushed, possibly as it was around Divali and the place was full.
We enjoyed our stay and would certainly return. Previously, we have stayed at the Imperial which is gorgeous and has a heated pool, but a lot more expensive or the Maurya Sheraton which also has a heated pool but is not so well located. We would certainly recommend booking the Horizon Club rooms as having access to the lounge is a big bonus.
Top marks for service and an excellent location.

Room Tip: Horizon Club
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanital
1 review
5 of 5 stars Reviewed February 12, 2013

This is a true 5 star hotel,one of the best hotels to stay in. Extremely comfortable, well groomed and helpful staff, excellent food at a variety of restaurants.Chinese aare Thai food is mind blowing and very delicious, so do checkout the first floor multi cuisine restaurant.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Rahul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 9, 2013 via mobile

the hotel has a great location and well appointed rooms.

it is a real haven in Delhi.

the spa is excellent, there is a good fitness centre.

restaurants are good although not great.

the concierge and business centre staff are helpful.

the car service however, would benefit from having clearer rates, it is annoying that extra charges are added to an already agreed rate, and then cancelled when the guest complains.

finally, the hotel lets itself down at the last moments of the stay, because the insistent request for tips leaves a bad impression.

surely in a Shangri la hotel guests will leave tips if service is good, without being prompted and repeatedly asked, when leaving the room, at the door, and at the airport, "how's my service?"

this is not practised in other hotels in the city such as the Hyatt, where more courtesy applies.

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank lbl8878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, February 10, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services.
Please accept my most sincere apologies for the inconvenience caused to you during your visit.

Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard.

Thank you for bringing to our attention the issue related to the clarity of charges for transportation.
This is being attended to.

The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed February 8, 2013 via mobile

Delhi was the last stop in our tour of northern India. Having stayed in many Shangri La hotels across Asia we were looking forward to some luxury on arrival at Delhi. We were allocated Room 301. If you are given this room, refuse it. It was noisy from lifts, the restaurant below, outside traffic and the emergency generator when the power cuts occurred. Next morning we asked to be moved, having not slept. We took an upgrade room which we were asked to pay extra for. After intervention from our travel company, Le Passage to India,this was resolved. It would not have left such a bitter taste if the hotel had offered the upgrade rather than have outside intervention but not to be.As for the rest, the hotel is lovely but a bit tired. Staff in the restaurant were poor, and compared to the service we had encountered across the rest of India, they seemed to lack training and supervision.
Overall, a disappointing end to our Indian holiday. Fortunately, we are now in Bangkok Shangri La where they do understand what makes a 5 star hotel which the Delhi Shangri La clearly does not.

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review, February 10, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services.
Please accept my most sincere apologies for the inconvenience caused to you during your visit.

Thank you for bringing to our attention the noise from the elevators, generator set and outside traffic. This is being attended to. Our standard procedure in this event was to offer an upgraded room to you on a different floor to avoid any further inconvenience

The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

You’re sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

We spent three nights here with a warm welcome. We opted to stay on the top floor and enjoyed the benefits of the Horizon Club. our 10 year old son travelled with us, and the hotel was very accommodating by supplying us with a comfortable bed and linen for him. The food and refreshments were great and the spa is certainly one of the best. After a hot day of visiting temples and markets, we were happy to retreat to the oasis in the middle of a bustling city.

Room Tip: It's worth paying a bit extra for the Horizon club, the views are spectacular
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Natalie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Level Contributor
92 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed February 6, 2013

I'm a great fan of the Shhangri La hotels, and this one, although not as elegant as their Kowloon, Hong Kong hotel, does not disappoint. Rooms are handsome and have all the necessary ammenities. The buffet breakfast and dinner were excellent, having both Indian and Western specialities. Most important is that it is an oasis of quiet in bustling Delhi. The beds are very comfortable and I had a wonderful night's sleep after a 13 hour flight. My friend had a birthday while we were staying at the hotel. Hotel management noted this from his passport and sent up a huge bouquet of roses and a delicious chocolate cake. This came as a complete surprise but clearly indicates they care about their guests.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Palmtree2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in New Delhi
#9 Luxury Hotel in New Delhi
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates):
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel

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