We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La's Eros Hotel: Traveler Reviews

5.0 of 5
19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Hotel website
Hotel deals
Hotel amenities
Shangri-La's Eros Hotel
Ranked #25 of 559 hotels in New Delhi
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

559 reviews from our community

Traveler rating
    269
    192
    54
    31
    13
See reviews for
Families
73
 
Couples
129
 
Solo
63
 
Business
218
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Staff at the hotel”
4 of 5 stars Reviewed February 5, 2013

As an indian from abroad, all the staff ignored my wife. The breakfast staff were not friendly, a smile & some courtesy wouldn't have hurt.
A plus point was free wi-fi for guests. The location was good, the hotel was very secure.

Room Tip: The superior room we stayed in was very comfortable, clean & well proportioned
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Specialities about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review
May 9, 2013
Dear Guest

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your comments with our colleagues and take all the necessary steps to improve them further.

Thank you once again for your valuable comments.
The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Very nice option in New Delhi”
5 of 5 stars Reviewed February 3, 2013

Not to be confused with the Hong Kong Shangri-La brand (different owners, different company) this hotel is, nonetheless, an excellent option in New Delhi. The rooms are nicely appointed, the breakfast is excellent and the gym/spa is the nicest hotel fitness center I've come across in many years of traveling with Cybex machines, free weights, cardio equipment, etc... A couple of small criticisms:
- the room is a little noisy: the TV made an odd sound and the AC was a bit loud.
- two occasions on a three night stay a porter knocked on my door just to see if I needed anything. Some people may like this but I found it odd.

I would definitely stay here again and would recommend it to anyone coming to New Delhi.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LAS2012910 about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
February 5, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services.
Please accept my most sincere apologies for the inconvenience caused to you during your visit.

Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard.

Thank you for bringing to our attention the noise from the Television and Air-conditioning duct. This is being attended to.

We would also like to advise you that Shangri-la’s Eros hotel is part of the worldwide Shangri-la Group of hotels with our head office situated in Hong Kong.

The entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
113 reviews 113 reviews
67 hotel reviews
Reviews in 55 cities Reviews in 55 cities
77 helpful votes 77 helpful votes
“Solid 5 star property”
5 of 5 stars Reviewed January 26, 2013

I stayed at the hotel for three nights on business, and overall is a sound 5 star property. I was picked up at the airport by Mukesh, who was charming and had a good sense of humour.

Upon arrival at the hotel, a warm greeting at the front desk and then an escort to my room by Mukesh and the lovely Monika, who explain everything to you and go great lengths to make you comfortable.

The room is sumptuous and comfortable, very impressive indeed. The bed was incredible.

I ordered room service the first night, lamb kebab and naan bread, was top notch.

Breakfast is very good, lots of choices, service impeccable.

I ate in the Asian restaurant one night, had sushi and dim sum. The sushi was not great actually, for a 5 star hotel I thought it was sub par, you get the same or better sushi at any average restaurant around the world. The dim sum was tasty.

The spa was fabulous, I had a Balinese massage and was probably the best experience I have ever had in a hotel spa.

Would stay again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Feyenoorder for New Delhi
Ask Feyenoorder about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingSLND, General Manager at Shangri-La's Eros Hotel, responded to this review
January 28, 2013
Dear Guest,

Greetings from Shangri-La's Eros Hotel New Delhi,

Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues.

Please accept my most sincere apologies for the inconvenience caused to you during your visit to the 19 Oriental Restaurant. I shall definately communicate your feedback to the Chef's and we shall have the necessary corrective action taken.

Thank you once again for your valuable comments and the entire team at Shangri-La's -Eros hotel, New Delhi looks forward to welcoming you back.

Please feel free to contact me for any further assistance.

Your Sincerely
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent all round”
5 of 5 stars Reviewed January 25, 2013

Fantastic location, fantastic staff right from reservations, front desk, housekeeping,, in-rrom dining to restaurants and spa.. the whole staff is very well trained and courteous.

I love to stay in Shangri-La, New Delhi.
Rooms are good. Veg buffet is often not-so-great, but, you have to just let the restaurant manager know your choices, and they will remember it for future stays as well.

I strongly advise that if you are staying anywhere in tht area.

Room Tip: Rooms towards left of the lift have a better layout and little more spacious. The corner roon, perha...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by VivekMishraBangalore for New Delhi
Ask VivekMishraBangalore about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusby, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“comfortable, excellent service”
4 of 5 stars Reviewed January 24, 2013

we stayed for two weekends ( a total of 7 nights) in January and paid for the club floor upgrade. The first part of our stay we had a suite, the second part we had regular room. The overall decor and comfort of the rooms was excellent. The regular room was a bit small, but it had full conveniences. No stall shower in the regular room. Suite was very comfortable, but since it was coldest Jan in 44 years, the temp never got above 18 C in the room! The bathrobes and towels were the softest and largest I have ever seen, in many years of travel in top notch hotels. Food and service in the bar was great, food in the lounge was fine, not exceptional, but the service and range of beverages during happy hour was wonderful. Breakfast was very good. The Asian restaurant upstairs is not very good, not worth the trouble. Very accessible location, 40 minutes from the airport. We felt very welcome and "cared for" during our entire stay. Older, lightly refurbed property. Free internet, good speed.

Room Tip: Try for higher floor because the traffic noise is constant.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by jadedtravelista for New Delhi
Ask jadedtravelista about Shangri-La's Eros Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le Meridien New Delhi
Great value on a similar hotel
New Delhi, National Capital Territory of Delhi
4 of 5 stars 735 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New Delhi
Family-friendly
Shanti Home
Shanti Home 4.5 of 5 stars 667 reviews
Romantic
The Oberoi, New Delhi
The Oberoi, New Delhi 4.5 of 5 stars 686 reviews
Good for business
Taj Palace Hotel
Taj Palace Hotel 4.5 of 5 stars 700 reviews
Near the beach
The Metropolitan Hotel & Spa New Delhi
The Metropolitan Hotel & Spa New... 4.0 of 5 stars 677 reviews
Show Prices ABS:HotelCheckRates-d675225?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d304216?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302181?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d301910?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New Delhi hotels
Le Meridien New Delhi 4.0 of 5 stars 735 reviews The Lalit New Delhi 4.0 of 5 stars 805 reviews Hyatt Regency Delhi 4.0 of 5 stars 564 reviews Sheraton New Delhi 4.5 of 5 stars 350 reviews
Show Prices ABS:HotelCheckRates-d301904?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d299120?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d306931?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d299757?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 559 hotels in New Delhi, ranked by popularity

Been to Shangri-La's Eros Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Shangri-La's Eros Hotel

Also Known As:
Shangri La Hotel New Delhi
Shangrila Hotel
Hotel Shangri-La
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangri-La Hotel New Delhi
Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in New Delhi
#16 Family Hotels in New Delhi
#22 Business Hotels in New Delhi
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Nestled in the historic Lutyen’s Delhi, Shangri-La’s-Eros Hotel is the preferred address for guests from around the world. This hotel is centrally located in the heart of New Delhi, amidst beautiful landscaped gardens, with superb recreational and business facilities, providing a welcoming utopian retreat for the world traveller.Situated in the high security area of Connaught Place, in close proximity to the tourist and commercial hubs of the city, Shangri-La’s-Eros Hotel is well connected to Indira Gandhi International Airport and Central Government Ministries including Rashtrapati Bhavan, North Block, South Block and the Prime Minister’s residence.The full splendour of the hotel hits you as you stride down the magnificent lobby and embrace Shangri-La hospitality; the best in luxury awaits you.The hotel offers premium accommodation in its 320 well equipped rooms and suites with exquisite interiors and excellent services. The rooms on the higher floors offer a breath taking view of the parliamentary district. All rooms offer complimentary Wi-Fi services.The gourmet selections too are resplendent to suite every taste and craving.With a refreshing view of lush green gardens and the hotel’s swimming pool, Cafe Uno offers round the clock dining options with a delectable spread of national and international cuisines. Our award winning Asian restaurant, 19 Oriental Avenue combines authentic cuisines from China, Thailand and Japan to offer a unique culinary experience by our team of expatriate chefs.Island Bar is a wine connoisseur’s delight offering Delhi’s most extensive selection of wines and spirits. An elegant venue for meeting friends, partners or clients; the hotel’s Lobby Lounge offers an impressive selection of teas, coffees and snacks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Travelocity, Tingo, Venere and HotelsClick so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shangri-La's Eros Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Shangri-La's Eros Hotel
Enter dates & see best prices* (from our partners)
Show Prices