I have recently returned from Delhi where I visited along with some 40 others as part of a cricket tour.Before leaving we were all alarmed at the reports on TripAdvisor.However after our stay of some 10 days the reports were generally unfair.

Our party found the Hotel clean and well maintained (some building work is in porgress to part of the building) and the staff to be very courteous and helpful.

The reports about airport noise are clearly wrong.

The only downside is the location which is isolated from other facilities and involves an adventure in the Delhi traffic.

Stayed here for one night en route back to the UK. I didn't pay for the room myself, but was aware of how much it cost. For the price, I have to say I was expecting a lot better.

Start with the positives: room was spacious, and the marble floor gave a sense of luxury.

Then the negatives: the furniture was a little bit worn, and somewhat dusty. The bathroom was very poor, the walls had patches of mildew and the fittings were covered in limescale. The toilet, even though it had the "sanitary seal" on it, had clearly not been cleaned with a toilet brush. The windows were covered in dust.

However, the worst problem was the noise. The room overlooked a small internal courtyard that was being used as a "utility" area, and the staff were washing dishes late into the night. I put up with this, despite being woken up by the noise at 1230AM and about 115AM. When it happened again, at 230AM, I called the reception. The attitude of the duty manager (I think) was not helpful; he suggested that I was imagining things (I could see the pile of washed crockery out my window), and then said he was "socked" (sic) that this happened etc. At 230AM, with a flight to catch the next day, I came close to "socking" him myself :-) I saw him go down there, and things quietened down, but started again at 7AM.

For what it's worth, a colleague stayed in the same hotel a few days earlier and found it fine. There are apparently "old" and "new" rooms, maybe I got the old rooms.

Missed a flight out of Delhi airport and scrambled for a place to stay. Airport staff pronounced this "Westin" -- imagine my surprise! A true nightmare. I had to laugh that they called the room I got a "super deluxe suite." The shower was made of three glass walls that joined with about an inch gap between them AND NO CAULK. A shower flooded the place entirely. Internet did not work. Guests were hoodlums. Food at the restaurant was abysmal. I'm pretty sure there were fleas in the bed. Took them 2h to send a car to the airport to get me, and every time I called they said it would be there in 5 minutes. Stay away!

We stayed here because a travel agent booked us in saying it is a 4 star.

1. Check in was pathetic, they always give a bad room first. They will change to better room after you complain.

2. They will say no payment was made by travel agent; but that was not always the case & makes your checkout longer.

There seem to be preferential treatment to foreigners for some odd reason.