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Hotel Westend Inn: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2 of 5 stars 14 Reviews
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3.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#175 of 351 hotels in New Delhi
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  • Rooms: 30
  • Address: Near Shiv Murti National Highway No 8 Rang Puri New Delhi 110037 India
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $187 (INR9207) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Westend Inn

( 6-10 of 14 )
“Avoid if possible”

Hotel Westend Inn

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1 of 5 stars
East Midlands, UK
Dec 23, 2006
2/2 found this review helpful

Stayed here for one night en route back to the UK. I didn't pay for the room myself, but was aware of how much it cost. For the price, I have to say I was expecting a lot better.

Start with the positives: room was spacious, and the marble floor gave a sense of luxury.

Then the negatives: the furniture was a little bit worn, and somewhat dusty. The bathroom was very poor, the walls had patches of mildew and the fittings were covered in limescale. The toilet, even though it had the "sanitary seal" on it, had clearly not been cleaned with a toilet brush. The windows were covered in dust.

However, the worst problem was the noise. The room overlooked a small internal courtyard that was being used as a "utility" area, and the staff were washing dishes late into the night. I put up with this, despite being woken up by the noise at 1230AM and about 115AM. When it happened again, at 230AM, I called the reception. The attitude of the duty manager (I think) was not helpful; he suggested that I was imagining things (I could see the pile of washed crockery out my window), and then said he was "socked" (sic) that this happened etc. At 230AM, with a flight to catch the next day, I came close to "socking" him myself :-) I saw him go down there, and things quietened down, but started again at 7AM.

For what it's worth, a colleague stayed in the same hotel a few days earlier and found it fine. There are apparently "old" and "new" rooms, maybe I got the old rooms.

  • This TripAdvisor Member:
    • Liked — Spacious
    • Disliked — Noise, dirt
    • Tips/Secrets: — Ask to see the room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
artoo's Summary
Date of Stay: December 2006
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: December 23, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
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Average price*: $187 (year-round)
“Nightmare”

Hotel Westend Inn

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1 of 5 stars
Cambridge MA
Dec 11, 2006
1/1 found this review helpful

Missed a flight out of Delhi airport and scrambled for a place to stay. Airport staff pronounced this "Westin" -- imagine my surprise! A true nightmare. I had to laugh that they called the room I got a "super deluxe suite." The shower was made of three glass walls that joined with about an inch gap between them AND NO CAULK. A shower flooded the place entirely. Internet did not work. Guests were hoodlums. Food at the restaurant was abysmal. I'm pretty sure there were fleas in the bed. Took them 2h to send a car to the airport to get me, and every time I called they said it would be there in 5 minutes. Stay away!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carcats's Summary
Date of Stay: November 2006
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: December 11, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
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Average price*: $187 (year-round)
“Worst Service, Worst rooms Avoid at all costs”

Hotel Westend Inn

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1 of 5 stars
Plano, Texas
Oct 17, 2006
3/3 found this review helpful

We stayed here because a travel agent booked us in saying it is a 4 star.

1. Check in was pathetic, they always give a bad room first. They will change to better room after you complain.

2. They will say no payment was made by travel agent; but that was not always the case & makes your checkout longer.

There seem to be preferential treatment to foreigners for some odd reason.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kdandu's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Age group: 25-34
Member since: September 15, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
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Average price*: $187 (year-round)
“Fewer stars than you might expect!”

Hotel Westend Inn

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2 of 5 stars
Great Britain
Oct 12, 2006
4/4 found this review helpful

We were part of a British group booked into this hotel for two nights while touring Delhi. This was a change from our original hotel itinerary in the Delhi area -- and it was somewhat disappointing. On the plus side, it is close to the airport. But in most regards it is not up to strong standards if you are looking for a four or five star hotel. This is two or three stars in Paris at best (and yet it is far from any tourist sites and shopping). The dining room food was adequate, although some in our group went hungry (not liking the few choices). Breafast selections especially were limited. The pool is fine and lovely in the afternoon, but sunset does bring mosquitoes (be sure to have and use your spray). The English language is a challenge for some of the staff, so communication can be humorous or frustrating. The property itself is not bad and has potential. However, some aspects of the rooms are rundown and needing more diligent and regular ongoing maintenance. The hotel is in three buildings. One has a lift, the other two (on two floors each) do not (just so you know). Overall, this hotel was a disappointing ending to our week in India -- our other hotels, in Agra and Jaipur, had been so very much nicer, cleaner, and better run.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QwertyUK's Summary
Date of Stay: October 2006
Traveled with: Large group or tour
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: October 12, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I selected this hotel as a top choice for:
Other
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Average price*: $187 (year-round)
“Nightmare. Avoid at all cost”

Hotel Westend Inn

Apr 22, 2006
6/6 found this review helpful

I am an Indian living in the US. I am extremely patriotic and proud of India. But this is not about India, just a WARNING about this hotel.

I was transiting via Delhi and had to spend the night. The airport counter recommended this hotel and gave me a ride to the place.
- Check in went on well
- Noticed a party going on in one of the rooms with loud music and over 50 guests and called the front desk if they knew about a party and when it would end. The sound was reverberating since the rooms were all facing an open center area and the volume was way up on the powerful sound system.
- Response: "No we don't, there is no party". (Hmm that's an odd response right?? )
- By around 10:30 PM it was getting louder and the children were running around knocking on doors waking people up.
- This triggered a whole bunch of guests (mostly people transiting and spending just the one night weary and tired) to come out of there rooms and complain.
- Now the staff said they knew about a scheduled "Reception party" in one of the rooms and did not let people know during check in and that they cannot ask the people to reduce their noise "since they were in their room".

For crying out loud, there are over 50 people spilling out of the room, loud music reverberating and children running around knocking on all doors.

Its very odd that a hotel would ignore all their guest for a party. It may very well be that they got a whole bunch of money for it, but shouldn't a hotel of this standard live up to it. The party went on till well over 2:00 AM. In spite of guests complaining and simply too tired from their travel do walk out of the hotel.

Now don't even get me started on the service at "breakfast", where there were over 8 staff helping around 10 guests, where two of them were ganging up on an American guest for taking a second cup of coffee. Apparently each time you take anything, they need to note it down and put it on your tab.

Back at the airport, I asked the same counter which recommended this place and found that a lot of people have bad experience at this place and that they are forced to recommend this place since the owners are politically connected.

Now i truly believe that all the "Stars" that this place may have or get, is all because of the political connections.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: January 2006
Member since: April 22, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Average price*: $187 (year-round)

Reviews of Hotel Westend Inn

( 6-10 of 14 )
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Hotel Westend Inn Address

Near Shiv Murti National Highway No 8 Rang Puri, New Delhi 110037, India