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“Not quite value for money” 3 of 5 stars
Review of Tivoli Garden Resort Hotel

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Tivoli Garden Resort Hotel
4.0 of 5 Resort   |   Chattarpur Mandir Road | Near Chattarpur Metro Station, New Delhi 110074, India   |  
Hotel amenities
Ranked #136 of 626 Hotels in New Delhi
Leicester, UK
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Not quite value for money”
3 of 5 stars Reviewed March 29, 2008

We have just returned from a couple of nights at theTivoli. The hotel is new and the service is reasonable.
We stayed in two rooms for a family of 6 with 4 small kids. The restaurant serves reasonably good food and a buffet breakfast is included.
The pool is lovely but small. The pool attendant and staff were good with kids and generally quite helpful.
We paid about £130 per night .There were double beds and a large sofa bed so a family of 4 is easily accomodated in each room. The details in the rooms were disappointing for the price. The showers didn't work properly, neither did the a/c and our airport pickup didn't show up.
Overall I would say this is not quite worth the money and airport access is poor due to local congestion.

Alwyn. Leicester UK

  • Liked — pool
  • Disliked — rooms - things didn't work
  • Stayed March 2008, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Top Contributor
63 reviews 63 reviews
63 hotel reviews
Reviews in 57 cities Reviews in 57 cities
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed October 26, 2007

Where to start? The rooms aren't clean, the bedding is rough and uncomfortable, the pool is filthy, the food is mediocre-to-poor, the front desk staff are rude, and it's in an awkward location. And because it seems to cater to the wedding crowd, the music and running of feet down corridors goes on till the early hours. What makes it worse is that it's not even cheap. With tax I paid about 7,800 rupees (around $200) for the one night I stayed here, and that didn't include breakfast or transportation, or even a bottle of mineral water in the room (only two opened bottles of filtered tap water in the fridge). Unless you're a guest at a wedding there, avoid this hotel like the plague.

  • Liked — The front desk manager, Sumit, was very helpful in dealing with problems
  • Disliked — Everything, but the old and rough bedding had to be the worst
  • Stayed October 2007, traveled on business
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HyderabadChick
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 25, 2007

GOOD POINTS:
Beautiful lobby, nice looking & clean room, nice pool


BAD POINTS:
Often noisy when there's a wedding or other outdoor event. May be difficult if you need to sleep.
Breakfast selection is spare.

Unfortunately, foreigners can expect to get the third degree at checkin.
Supposedly, the 50 questions are due to FRO office security requirements. They're just doing their job but it's not a friendly.

Hotel location is considered the outskirts of Delhi, so some tour guides want to charge extra for the distance.

  • Liked — OK price for 4star hotel (by western standards) in Delhi
  • Disliked — interrogation by check-in staff.
  • Stayed September 2007, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
1 review
4 of 5 stars Reviewed March 7, 2007

I liked this hotel. Hotel is very beautiful and clean and rooms were big enough.Hotel staff was nice and polite.
Food was clean and delicious.

The hotel arranges parties (fore example weddings, birthday parties and business meetings). So it´s not peaceful at the weekends, but if you wanna see beautiful Indian gowns and see how Indian people celebrate, it doesn´t bother you.

The hotel is not a typical tourist hotel. There is not anything for children and mostly visitors spend there just couple of days. The hotel is suitable for adult tourists, who are not searching for a quiet and peaceful time, but want to get to know Delhi.

The distance between this hotel and Counnaught Place or Old Delhi is quite big and there is lots of traffic. So it might take 45 minutes to get to those places.

I was a tourist from Finland and enjoyed the time in this hotel!

  • Liked — The staff and the views.
  • Disliked — I didn´t like that it was so far from the center.
  • Stayed February 2007, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northolt
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed October 24, 2006

First impressions were not good,the hotel is about 40 minutes drive from the airport and a long way from the centre of Delhi.If you aren't used to India beware it is in a very poor area on a dusty smelly and very crowded main road..

We stayed here for 10 days and our problems started from the moment we walked through the door.I was asked to sign a credit card slip for over 45,000 rupe(over £500)despite the fact I had already paid by credit card to the hotels booking agency the month before.
Trying to explain this to the reception staff who spoke poor English proved difficult and despite the fact that I had seen the debit on my credit card before I left for India they refused to believe I had already paid.

We went for a meal in the restaurant while they sorted it out and I was served the wrong meal and told my chicken on a skewer would be with with me in no time at all.They kept their word but the only problem was that the chicken was raw inside and inedible.

We returned to reception and although nothing had been resolved with the booking agency we were shown to our room which was very small compared to previous rooms we had stayed in on visits to India.The toilet is also connected to the bedroom by a louvre window which is not very hygienic and offers very little privacy.The window does not open and felt very claustrophobic.

Being jet lagged we decided to have an early night and were woken up at nine thirty by what sounded like a loudspeaker at full volume in the bedroom.A wedding party had started and it continued until gone 2 o'clock in the morning.The guests continued milling around the hallway and talking loudly until well gone 3 O'clock.The cleaning staff start work at around 4 O'clock in the morning and make no effort to be quiet.

We recieved a call from reception at 8 O'clock asking us if we were going to breakfast.We staggered bleary eyed into the restaurant and had 2 fruit juices,a coffee and two slices of toast.As we left we were chased by the waiter who told us we needed to sign for breakfast.I aked him why as breakfast was included in the price.he said I was mistaken and presented me with a bill for 750 rupees which is over £8

The booking agent had informed us that breakfast was included in the price and we went to reception who refused to acknowledge this despite the fact that I showed them the booking confirmation clearly stating that breakfast was included.

We wasted a good hour at reception trying to sort out breakfast and the hotel refused to budge.Normally in India this would not be a problem,breakfast for two is no more than £1 at most,but as there was no where to get breakfast locally this pesented a major problem especially at £8 a time.We were told that the only day we were entitled to breakfast was on our last day (which was the first of October because we had paid £100 for that night).As we had to leave at 3 am to get to the airport this wasn't much help.

We felt like 2nd class citizens during our stay at the hotel.and felt like they believed we were rich westerners trying to fiddle them.

The sheets were only changed every other day and that was after we complained to reception and on one occassion were blood stained.We never recieved our free cookies or water either.

I suffered from a bad case of Delhi belly towards the end of the holiday.We had returned at midnight from a trip to the taj and after 18 hours on the road we both just wanted to have a shower and go to bed.I turned the shower on and nothing happened.I phoned reception and was informed the main water pump was broken but would be fixed within the next twenty minutes.An hour later still no water,two hours later it still wasn't fixed.When you are suffering from a really bad case of gastro believe me the last thing you need is a hotel with no water.Not one of the toilets in the hotel would flush.

There were wedding parties seven of the 10 nights we were there and getting a good night's sleep was impossible.The hotel puts it's commercial customers first and as I mentiond earlier we were made to feel like 2nd class citizens from the moment we first walked through the door.We finally resolved the problem of the credit card payment and it transpired the had overcharged me by about £40 and ended giving me back money.

I've stayed in 2 star hotels where the service was beter than here and unless it's a last resort dont stay at this hotel, especially as it's very expensive by Indian standards at £100 a night.

  • Liked — Getting in the taxi to the airport
  • Disliked — Staff and wedding parties
  • Tips/Secrets — If you need to sleep avoid this hotel
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 10, 2006

We have just returned from a holiday in India which included two stays in this hotel, at the beginning and end of our trip.

The hotel is set in beautiful grounds, with large rooms BUT it is not really a tourist hotel. Its main business is in catering for large scale functions especially Weddings and they have been know to have as many as 7 Weddings going on at one time! This in itself isn't a problem but it does mean that there were often areas which were off limits to residents. Of the 5 nights we spent there the "Pub" was being used for private functions on 4 of them. The restaurant was closed on one occasion( but the Pub was open)! The food was good, the staff were lovely (with a couple of exceptions) but......

Our contract with the Hotel included Breakfast but at the end of the first stay we were charged for Breakfast and despite all reasonable attempts to sort this out one of the management was adamant that we had to pay! His attitude was not very pleasant and on our return 11 days later he neither apologised or made reference to the matter despite it being dealt with by the agency we booked through. The room details also included cookies, along with the tea and coffee but these never materialised. Additionally bottled water had to be bought - the hotel supplied water in bottles but as these weren't sealed you couldn't be sure where the water came from. This was not a major expense but every other hotel provided at least some sealed bottled water.

Another point which wasn't clear when we booked was that the hotel is a minimum of 45 minutes from the centre of Delhi and a taxi is the only way to the centre.

So if you're going to India and thinking about staying in this hotel then bear this in mind - nice place but do you want to be the only tourist in a hotel?

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed March 20, 2006

We were nearly put off after reading a previous review of this hotel. However, we found that it was clean, and well maintained. We loved the pool which was clean. The staff were helpful and we enjoyed the resturant. The chef even cooked a special curry not on the menu.
There were functions taking place every day and night and for us it added to our India experience with wedding and engagment parties. Although there were so many people milling about we were not disturbed at night at any point.
It was slightly out of the City Centre but the hotel Taxi costs us approx £15 to hire for 8 hours so if you want to sight see then this was a great way to do so.
We would recommend this hotel, the price was excellent, middle of the road which is often difficult to find in Dehli.

  • Stayed March 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tivolihospitality, Manager at Tivoli Garden Resort Hotel, responded to this review, July 14, 2014
Dear Guest
Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments.
Warm Regards, Management Tivoli Hotels & Resorts New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tivoli Garden Resort Hotel

Address: Chattarpur Mandir Road | Near Chattarpur Metro Station, New Delhi 110074, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in New Delhi
#36 Business Hotel in New Delhi
#49 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tivoli Garden Resort Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
TIVOLI Garden Resort Hotel, the flagship property of Tivoli Group, is nestled in the heart of South Delhi at Chhattarpur Hills, Mehrauli,12 kms from the international airport and 10 kms from the domestic one. Spread over 10 acres of lush green landscaped garden, this luxe banqueting haven is the preferred destination for elite social events, top end MICE and recreation for the capital's creme-de-la-creme corporate and leisure travelers alike. Extending signature hospitality distilled from year's heritage, coupled with an array of breath-taking venues, premium services and effortless luxury, poised to make your every celebration or meetings in Delhi a cherished affair. ... more   less 
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Also Known As:
Tivoli Garden Hotel New Delhi
Tivoli Gardens

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