The hotel is conveniently located and is good value for money. However they could really work on improving their service part. We had booked 3 rooms. The rooms were not ready on arrival and were on different floors. They offered to shift the rooms the following day. But owing to no response from their end we dint bother. There is also a vast difference the renovated and non -renovated rooms. Choose and opt for the renovated rooms if possible. There was a vast difference between the rooms allocated.
Though breakfast was part of the package, we could not have breakfast for 2 days out of 4 owing to early travel requirements. We enjoyed a wonderful breakfast on one day and were in for a shock the next day morning. On reaching the restaurant we were informed that the restaurant was closed for renovation and breakfast would be served as room service. The choice was limited and we were informed that we would be charged extra for some extra slices of breads we had consumed. This was later though not charged when complained about still left a bad feeling. Also they could have informed us in advance that the restaurant was closed and the breakfast would be served room service. This would have saved us some precious time and also avoided the inconvenience of waiting for the breakfast. Missing out on the good Buffet breakfast was another dampener.
We had to ask for towels and in rooms we did not ask for towels none were provided.
Room cleaning was done daily if the room key left back the at Front Desk which was a good thing. Again on the positive side, the things left back in the room were safe. The Reception was also cooperative and agreed to safe keep laptops valuable and other things we did not want to lug around but were still hesitant to leave back in the room. The Doorman was very courteous and always cheerful.
The cab arranged for Airport drop was not on time giving us a few anxious moments.
So all in all it was a mixed experience and yes I would recommend this hotel if one is willing to ignore minor irritants.
- Official Description (provided by the hotel):
- Raja hotel is an architectural marvel, boasting aesthetically designed rooms featuring modern amenities, contemporary design and décor amidst peaceful & serene surroundings. All rooms & suites are spacious and tastefully decorated, designed, furnished & equipped to meet the discerning guests' needs. The rooms present a sense of luxurious comfort and residential warmth to its dweller. It beautifully blends luxury with comfort giving the travelers an ease to relax after a hectic day of sightseeing or business meetings. ... more less
- Reservation Options:
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- Also Known As:
- Raja Hotel New Delhi