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“The toilet leaked in 2 rooms” 2 of 5 stars
Review of Hotel Sunstar Residency

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Hotel Sunstar Residency
3.0 of 5 Hotel   |   8A/50, W.E.A. Channa Market, New Delhi 110005, India   |  
Hotel amenities
Ranked #28 of 597 Hotels in New Delhi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“The toilet leaked in 2 rooms”
2 of 5 stars Reviewed January 3, 2013 via mobile

We stayed here for one night while passing through Delhi.

Our first room had a window onto the road and while the street was not noisy the toilet leaked, meaning there was water on the floor in the bathroom. There was also no toilet paper so we were concerned that the bathroom had not been cleaned.

We asked to move room and to their credit we were moved immediately with no fuss. The new room was cleaner but also had a leak from the toilet.

We had room service and the food was ok, not amazing! We walked the neighbourhood a bit, there was not too many tourists and it seemed like a quiet residential area.

We booked a taxi at 05:30am through the hotel which arrived on time.

Having stayed in Delhi previously we would not stay here again - we know there are better rooms for a couple of extra pounds!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, January 7, 2013
Greetings from Hotel Sunstar residency
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going.
We are very sorry for the inconvinince you faced in our hotel. happy to know that you enjoyed your stay at our hotel.








Greetings from Hotel Sunstar residency.
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going. But we are sorry to know that you had to change the room.
You have said food was ok but not amazing.
We will strive to improve our services, even further and we will make sure that you keep patronizing our hotel as you have been doing in the past
I think that you have a good knowledge about building construction. You must be knowing that with time water pipelines do get damaged & these have to be replaced. At the time of alloting room to you we did not know about the leakage. We have called our plumber & We are trying to find the fault so that we can repair it.
You can not blame someone for the unforseen faults that can occur any time.

Our entire team is very thankful to you for your complaints as they always motivate us to improve..

Regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    59
    29
    13
    2
    5
See reviews for
18
28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Maidenhead, United Kingdom
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 24, 2012

Great place - everything you could want but Indian style, ie slightly old fashioned but functional. Breakfast served on the terrace over looking the streets.
Room was old but clean, but don't expect a view!
Main drawback is the noise from the lift shaft and the kitchen on the terrace where they start chopping at 0600! They shut the road out front so no hooting from the cars during the night!
Great atmosphere, good staff and free wifi.

Room Tip: Try to be as far away as possible from the liftshaft and the terrace so you get less noise
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, December 27, 2012
Greetings from Hotel Sunstar residency
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. Though you found the hotel "great place"but it was not as modern as in your country.you found the rooms clean.
We are also very sorry for the lift & kitchen noise. We have taken some steps in this regard. We now switch off the lift after 11pm,as every body is in by this time.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. .
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
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Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 16, 2012

A group of us stayed at the Sunstar Residency for just under a week in late October and were happily surprised by what we found. The hotel is not the flashiest or by any stretch luxury, but it is clean, comfortable and reasonably priced.
The hotel staff are very welcoming and are quick to respond to requests. There is free WiFi, minibars, a quick laundry service and a roof terrace and with it only being a 5-10 minute walk into Karol Bagh market, it's in a great location.
Food is served on the roof terrace and we were very impressed with the quality. Breakfast for us consisted mainly of omelettes (even if you didn't order one - turned into a bit of an in-joke!) and toast, but other more traditional breakfast items were available.
We ate dinner at the hotel a few times and everything was fresh, tasty and abundant!
We always had hot water and clean towels and the rooms were cleaned each day.
Only downside to this hotel is the noise that comes from the lift. My husband and I were next to the lift and it is very loud; for the first few days made me jump every time it was used. Saying that, a pair of ear plugs at night sorted the problem and actually when we got used to it, we were able to block it out. We did have a few instances of people noise in the hotel (I think the staff) waking us up, but it wasn't every night and I wouldn't not stay here again because of it.
All in all, I was very happy with this hotel and if visiting Delhi again, would be happy to stay here.

Room Tip: Rooms ending in '05' are the ones that are closest to the lift - Avoid these if you can
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, December 27, 2012
Greetings from Hotel Sunstar residency
We are thankful to you for writing a review of our hotel. It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel. You found the hotel reasonably priced .you found the rooms clean,you found staff to be very friendly & prompt service.
We are also very sorry for the lift noise. We have taken some steps in this regard. We now switch off the lift after 11pm,as every body is in by this time.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past. .
Our entire team is very thankful to you for your words of encouragement.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 9, 2012 via mobile

We stayed at the Sunstar twice during our India trip and both times had a good experience.

It is by no means the best nor flashiest hotel in town but offers good clean and comfortable rooms at a reasonable rate.

Food is ok but never ate other than breakfast. Their skills of tracking orders remain somewhat to be desired but your food always comes out eventually!

Free WiFi, a small roof terrace and friendly staff make this a good port of call.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, November 13, 2012
Thanks & greetings from hotel sunstar residency.
We are very thankful to you for patronizing our hotel.
You found our rooms good ,clean & comfortable.
You have also mentoined our hotel to be value for money. YOu also liked free Wi-fi facility.
You loved the smallroof terrace. Our every staff member has been trained to give good & prompt service.
Thanks & Regards
Hotel Management
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Cape Town Central, South Africa
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2012

Second time in staying i this area and again not disappointed! Good clean rooms with tv, fridge, free wi fi. I even had a bath in my very clean bathroom! Nice welcoming lounge also, room service and mini bar. The staff is very well spoken, helpful and friendly. Very comfortable stay, thank you!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, October 7, 2012
Greetings from Hotel Sunstar residency.
Thanks a lot for writing review about our hotel.
We are thankful to u for patronising our hotel second time. We try our best to keep our hotel clean & staff is trained at intervals. We take care of our guest comfort.We also train our staff to be caring & helpful towards guests.
We do not know whether we are successful or not but reviews of guest gives a clear picture.
Thanks & Regards. Ashok Taneja
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Leeds, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2012

Arrived in Delhi and as always had to search for a HOTEL to stay in. Asked for the drivers help who took me to Karol Bagh as I had asked for a central location. Upon visiting a few properties I realised something was amiss. So I decided to ditch the driver and got down to searching the hotel on my own. After searching for a while I arrived at Hotel Sunstar Residency and it was the first place which offered a decent price for the stay. The front desk manager was a nice smiling chap. After a few negotiations and getting the breakfast included in the price I was offered a welcome drink and a speedy check-in. The staff was efficient and got about their job pretty quickly and sincerely. The breakfast was delicious and you could also get it served at your room without any extra charge.
I stayed a total two days at this hotel and enjoyed every moment of it. Mr Nayar went out of his way to help me out. Overall lovely stay and two big thumbs up to this property.

Room Tip: Prefer a room above ground floor
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, October 7, 2012
Greetings from Hotel Sunstar Residency.
Thank you very much for sparing your valueable time to write this review.
We are very happy to know that you had a lovely & excellent stay at our hotel. It was by chance & Gods will that you stayed at our hotel.Our prices are very reasonable & our staff has been trained for doing their job in a professional way.
Again thanks a lot . We work better when we get a pat on our shoulders.
Thanks & Regards. Hotel management
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Delphi, Greece
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2012

best hotel, best room excellent service....we love to stay in future. we suggest everybody to try once again................................................................................................................................................................

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akt1957, Owner at Hotel Sunstar Residency, responded to this review, October 7, 2012
Greetings from Hotel Sunstar Residency.
Thanks a lot for praising us in your reviews.
We will always welcome you in future & give you the best service we can.We will love to have you as our guest once again.
Trust me you are a wonderful person.
Thanks & Regards. Ashok Taneja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sunstar Residency

Address: 8A/50, W.E.A. Channa Market, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#23 Business Hotel in New Delhi
#27 Best Value Hotel in New Delhi
#36 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sunstar Residency 3*
Reservation Options:
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Also Known As:
Sunstar Residency Hotel

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