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“Run like hell in the opposite direction!” 1 of 5 stars
Review of Clarion Collection, Qutab New Delhi

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Clarion Collection, Qutab New Delhi
4.0 of 5 Hotel   |   Qutab Institutional Area, Shaheed Jeet Singh Marg | South Delhi, New Delhi 110016, India   |  
Hotel amenities
Ranked #205 of 608 Hotels in New Delhi
Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Run like hell in the opposite direction!”
1 of 5 stars Reviewed November 23, 2012

Positives-
Location, and ONE helpful front office staff- Sophia

Negatives-
Poor attitude of staff
Lackadaisical service
Horrible restaurant
No redressall of guest grievances

My experience-
1. Airport transfer fails to turn up and I was lied to later.
2. No bath mats in the room from day 2.
3. No towel on day 3. Had to make 3 calls to reception and wait for an hour. (Housekeeping phone doesn't work)
4. Room isn't made up until 5 in the evening.
5. Housekeeping doesn't turn up on day 3 - I was told that I was going to check out on day 4 anyway.
6. Sheets weren't changed despite repeated requests.
7. Restaurant staff ignores requests for coffee and eggs to order. (A lady colleague was refused omelette and asked to have boiled eggs instead. (Bizarre- since other guests were seen having omelettes- But they were Caucasians, more on this later)
8. No hot water in the shower. Just barely lukewarm.

The list goes on and on.

Strangely enough, other members of my group said they had a great stay and the staff was exceedingly courteous. The only difference was they were foreigners (Caucasians and African) and stayed on the 6th floor. Feel free to draw your own conclusions. As far as I'm concerned I ain't going back there and would advice you to ignore the great reviews and probably do your own research if you're still keen on staying at this bug-infested, racist hell-hole.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for sharing your feedback with us.

On behalf of the management, please accept my sincere apologies for the inconvenience faced by you during your stay.
It was unfortunate that you faced so many problems in the hotel and other members had a comfortable and enjoyable stay with us as mentioned by you in your feedback.

We at Clarion Collection strive to make every guests stay a memorable one with out best services however in your case I feel that we failed.

I would request you to give us an another opportunity so that we can serve you with highest quality of hospitality that we are known for.

regards
Ankush Sharma
Resident Manager

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
San Francisco, California
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 27, 2012

I am disappointed with my 6 day stay at the Clarion Collection. They are renovating one of the two restaurants and it is impossible to spend any time in or around the bar that is also being used as a restaurant in the mean time. It has friendly staff lost in a management vacuum. The hotel felt absolutely dead with no warmth, charm and no atmosphere. It is very run down and almost impossible to find managers actively supervising bar/restaurant staff who are busy watching television or talking among themselves. Don't get me wrong, the staff was very nice and friendly but the place lacks management.

Rooms are comfortable and bathrooms need upgrading. The food is mediocre and the menu is very limited. It is a shame because the hotel has a lot of potential but suffers from poor management.

Room Tip: Higher floors are quieter and pool facing rooms look into lush gardens.
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We understand your grievances and apologies for any inconvenience faced by you during your stay at Clarion Collection.
We at Clarion Collection continuously keep upgrading our facilities and services to satisfy the needs of our customers, and renovation of restaurant and other facilities is one of the example mentioned by you in your feedback. We understand that you had limited facilities in the hotel available due to this.
Your feedback related to restaurant staff has been taken up very seriously and is discussed with the department concerned for corrective action.

Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
1 review
5 of 5 stars Reviewed October 1, 2012

I have been staying at the Clarion for several years! I have experienced its always a pleasure to be staying at this hotel. Its got a nice pool, spa, restaurants and is very centrally located. The ambience is very serene, neat and clean and the hospitality and service at its best!

Room Tip: The rooms that have a view to the pool side give you a nice view of Delhi especially in winters the...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
137 reviews 137 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 24, 2012

Its a nice hotel with nothing exceptionable about it. If you have to stay in that area than go for it. Else, look for other alternatives.

Rooms are nice and clean and comfortable, Restaurant is decent with decent breakfast spread.

Staff can certainly be better in the restaurant but at the reception they are professional.

Other facilities - spa, gym- sufficient.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

Your feedback has been shared and discussed in detail with the department concerned and necessary corrective action has been taken.

Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 10, 2012

I have used the Clarion for business trips to Delhi on numerious occassions over the past 18 months. It is reasonably priced, has excellent friendly service, and the food in the restaurant is also excellent. I will certainly be back soon.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 18, 2012

I stayed here for business related travel in March 2012. The hotel is well located and service is prompt and efficient. Breakfast spread is nice but the room service menu is heavily over priced, a meal for 2 can touch Rs.1500 without any special efforts! The rooms are spacious and clean and the staff is efficient and prompt. Gym is another big plus.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionCollection, Manager at Clarion Collection, Qutab New Delhi, responded to this review, December 11, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 26, 2012

A really Nice Hotel. They have good service and are really helpfull. It is really clean. Nice breakfast and good food in the restaurang and a good selection of pastries. The pool and the gym is a Big plus and why dont you tyr a massage as well...

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Clarion Collection, Qutab New Delhi, responded to this review, June 28, 2012
Dear Guest

Thank you for taking the time to let us know how you feel!!!

We are glad you enjoyed staying at Clarion Collection New Delhi- The Qutab and appreciated the facilities available in the hotel.
Looking forward to be of your service again

regards
Ankush Sharma
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection, Qutab New Delhi

Address: Qutab Institutional Area, Shaheed Jeet Singh Marg | South Delhi, New Delhi 110016, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Spa Hotel in New Delhi
#55 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Collection, Qutab New Delhi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Clarion Collection is located in Qutab Institutional Area, a five minutes' drive from Qutab Minar. It offers Wi-fi, an outdoor Swimming Pool, 3 dining options, and rooms with large bay windows with a view of Qutab Minar and greenery around. Well-situated in South Delhi, Hotel Clarion Collection is 23 km from the high-tech city of Gurgaon and 14 km from Connaught Place, 5 km from Shopping centres like Select Citywalk, DLF Emporio, Ambiance, DLF Promenade, Ansal Palza, Dilli Haat, and places to see like Garden of Five Senses, Lodhi Garden, Humayun Tomb, Qutab Minar, etc. Hotel is surrounded by various institutions like Fore School of Management, IIFT, International management Institute, Institute of Public health and finance, Indian Institute of Mass Communications and hospitals like Sita Ram Bhartia, Rockland , Fortis, AIIMS and Max. The air-conditioned rooms at Clarion New Delhi come with 24-hour room service and Wi-Fi access. Standard amenities include a minibar and tea/coffee maker. Club Prana features a well-equipped fitness centre with sauna facilities and steam baths which is available to the staying guest free of charge. Massage therapist is available to rejuvenate your senses after a hard tiring day. Guests can book a day trip at the tour desk- Jetfleet. Buffet Breakfast is served in Zerzura. At Zerzura, the cuisine encompasses the best of Middle East, North Africa and elements of the Mediterranean. Drinks, snacks and Indian food are available at Va bene. The Hiatus by the poolside serves world cuisine. Hotel offers free parking, valet services and is around 9 miles from Indira Gandhi International Airport. ... more   less 
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Also Known As:
Clarion Collection New Delhi Hotel New Delhi
Qutub Hotel Delhi
Qutab Hotel Delhi

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