This hotel claims to provide a 5 star service and facilities but falls very very far short in terms of delivery. Having stayed here for 6 nights there are clearly systematic problems in terms of management and infrastructure.
a) plumbing/water. For one night we were without running water (or in lavatory), and often the water ran brown. The gurgling of the plumbing kept me awake long enough to have knock on effects for my meetings the following day.
b) noise - a colleague of mine suffered from intermittent but persistent electric motor noises in some service shaft near his room. When eventually moved a day or so later, was moved to exact same position on another floor, with same environmental noise pollution.
c) food - the quality and upkeep of the food is questionable. At breakfast the sliced tomato/cucumber was dried up and almost curling. The cheese board also in a poor state. poor range of food available for breakfast. In general, bizarre discrepancies between room srevice and restaurant menu - such that when asked for a light meal of mushroom soup followed by cheese selection in restaurant was told 'mushroom soup only available via room service'. So, had to go to room, order soup, wait 20 minutes, eat that, then descend to restaurant for cheese course.
d) key system - on at least 5 occasions during stay the swipe card key to room became inactive, and so had to make long trip via slow lift service back to reception to get reactivated - I should put in expense claim for the time and travel involved !
e) overall staffing attitude - the patina of obsequiousness displayed by the staff was not matched by the concept of service provision to the customer - obstructive and just plain unintelligent.
The range of areas in which this hotel falls short amazes me - strongly recommend not to use this.











