We spent quality time researching for a good hotel in Paharganj which could be an oasis from the hassle of the surrounding area and we chose Arjun as it had really good reviews. We made a reservation through Agoda, paid for the superior room and were looking forward to staying there.
However, on arrival we were given a substandard room and the management (although very nice) were trying to convince us that this was the superior room we paid for while it was clear it was not. When we showed them the description of the superior room they placed on agoda themselves, they were still trying to fool us. When we demanded to get what we paid for they finally moved us to another room, which obviously again turned out to be substandard vs what we reserved. After making a really big argument, the management promised to give us the superior room in two hours so we went out for dinner. Having returned 3 hours later we found that the guy we talked to is long gone, obviously superior room was not available, we were again told we ARE staying in a superior one and we had to explain everything once again. We were finally transferred to a different hotel owned by the same people where the staff turned out be really rude and the room was dirty.
All in all, it was a really frustrating experience which we very much hoped to avoid. And it’s not about the room not being available. It’s about trying to cheat us. Apparently Arjun is no different to the rest of Paharganj where guests are an unnecessary burden and are treated as fools. If you want to avoid being cheated and don’t want to experience the hassle of fighting for your own rights, look for other place to stay in Paharganj. Luckily it’s easy to find hotels where the staff knows what hospitality means.
- Official Description (provided by the hotel):
- Warm hotel with 14 rooms: Superior Rooms - Quality upholstery, flat screen TV, intercom, electric kettle, hot and cold shower with comfortable beds and a table and chair. Some rooms have a street view, air conditioning or air coolers and refrigerators. 24 hours Wi-Fi is available for hotel guests free.Basic Rooms - Rooms with TV, hot and cold shower, intercom, comfortable beds, table and chair. 24 hours Wi-Fi is available for hotel guests at a nominal price. ... more less
- Reservation Options:
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