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“If I could rate it six, I would!” 5 of 5 stars
Review of Park Plaza Delhi CBD Shahdara

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Park Plaza Delhi CBD Shahdara
4.0 of 5 Hotel   |   Plot 32, Central Business Disctrict | Behind Karkarduma Court, New Delhi 110095, India   |  
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Ranked #97 of 598 Hotels in New Delhi
Pondicherry, Pondicherry, India
1 review
1 helpful vote 1 helpful vote
“If I could rate it six, I would!”
5 of 5 stars Reviewed April 2, 2013

I chose this hotel after reading many reviews on TripAdvisor, The Hotel itself is of a very good standard, being brand new since December 2012, was one my main reasons for booking this hotel. Overall a very nice and pleasant stay and would highly recommend to others, its new, everything in excellent working order, its part of a international chain. Good property and value for money. End of the day after hectic work and Delhi traffic once you reach Park Plaza you will feel relaxed. The service and atmosphere will keep you energized. Food is also tasty. There is safety and what else one will look for. We Will back soon!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, April 3, 2013
Greetings from Park Plaza Shahdara!

Thank you for your review. I am glad that you liked the hotel services. I will share the feedback with my entire team.

We look forward to your next stay with us.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Traveler rating
    47
    41
    19
    6
    4
See reviews for
25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Hyderabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

Very nice hotel. Food, staff, rooms, lobby, everything is just perfect.
Only the location could definitely be a bit better, since it is very far from the city and difficult to locate.
But once we reached there, it was definitely worth it.

Room Tip: Good for leisurely and corporate people.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, April 1, 2013
Dear Guest,

Thank you for your review. I am glad that you liked our services and we look forward to seeing you at Park Plaza again.

As for the location, there are 3 metro stations within 1 km radius of the Hotel. Closest metro station being Karkarduma. We will be happy to arrange for pick-ups from closeby metro stations for your convenience .Also, the closest landmark is Karkarduma court which is signposted everywhere. For future visits, we request you to follow signs for Karkarduma court and that will bring you to the hotel. You can also call the hotel on 011-45630000 for directional guidance.

Thank you very much for staying with us.

Kind Regards,
Siddharth Chaudhry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chandigarh
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

staff was so friendly, rooms was so clean, arrangements was good, food was good
Exceptional treatment and hotel was quite peaceful that makes us so comfortable to stay there and the last thing that someone wants after a long journey is welcome with a smiling face and nice treatment that makes me relaxing after a tiring journey

Room Tip: rooms are quite clean and well furnished
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, April 1, 2013
Dear Guest,

Thank you for taking the time out to review us on Tripadvisor. We value your feedback and it is a huge motivational tool for us to make the property better daily for future guests.

I am glad that you liked our services. Thank you very much. We look forward to seeing you at Park Plaza again.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agra, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 29, 2013

i am writing this review not because that i not like this property its just not as we expected !!
i was with my wife and we stayed for 3 nights ..

1. it was really far from the city and difficult to locate .
2. room service from kitchen was really bad .
3. the lock of my door was stuck every time when i open .
4. bathroom was not much spacious.
5. staff was not able to communicate .
6. food not worth for the money better eat outside .
7. small small things like : no tissues on the table on break fast , before closing buffet breakfast they should ask from guest ... i am sorry but even 2 star hotels have this much experience .

So i can only recommend this hotel if they make these changes .

Room Tip: rooms are good and clean :)
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, March 30, 2013
We would like to thank you for your recent stay at our hotel and for sharing your valuable feedback on TripAdvisor.

We regret your disappointment with certain aspects of the hotel services; we highly value your opinion and thank you for sharing this with us.

We constantly endeavor to offer all our guests an enriching and fulfilling experience, it is unfortunate that we fell short of in our delivery of service on this occasion.

We hope that this one off incident will not change your opinion of our hotel, please do allow us to serve you better next time.I will look into the corrective measures myself and will not allow these to be repeated. I am very sorry once again.

Kind Regards,
Siddharth Chaudhry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Иркутск, Россия
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 29, 2013

Nice hotel, but the staff is not professional, hotel is far from the city, but metro station just in 1 km from the hotel. A lot of minor flaws and mainly because of the staff. Some speak English as a 3 year old child. The restaurant even though it was a small too long are dirty tables at staff too much even for such a small restaurant! No napkins. Although even in hotels 2 star restaurants have always napkins. But it is clear that the staff tries to maintain at a high level, just have not experienced. After a few months, the hotel will match a 4 star but for now no matter how good your room when the service does not match the level to stay in a hotel just do not feel like there is no other option! Honestly it is better not to order food in the room. The price does not match the quality! The taste of food was very bad. But the prices are very high. But when there is no choice you can't do anything also.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, March 30, 2013
Greetings from Park Plaza Delhi - CBD Shahdara!
Thank you very much for choosing to stay with us and i am sorry for the lack of services faced by you during your recent trip to Park Plaza. We take a lot of learning from all feedback and in this case, we seem to have failed to deliver you the Park Plaza experience. I am sharing this feedback with my entire team so corrective action can be taken immediately and we will not repeat these shortcomings. I am very sorry!.
I request you to please give us another chance to host your stay. I will personally look in to your feedback and make the hotel services better for future guests.

Kind Regards,
Siddharth Chaudhry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2013

it is not often that hotel pictures are exactly the same as the actual hotel. We booked hoping to find a quiet peaceful hotel. Afterall the last thing that one wants after a long tiring flight from atlanta is a noisy hotel. Lobby is okay, rooms okay, staff is willing to help with a smile on the face.
What works -
Spa - definitely recommended for anyone. the therapist recommended a stress relieving therapy which sent me to sleep 5minutes into the 45 minute session. Followed by a trip to the steam room and an hour later, i was fresh as a daisy.
The restaurant on the first floor is good for rich indian food. Though i am not a big fan of the same but this time the boyf won. Good food indeed.

What doesnt work-
There is hardly anything to do in the area after 7 pm, one needs to head out to central delhi according to taxi drivers. So if you are looking at having a go at the delhi pubs, it will take you almost 30 minutes to get to one.

For tourists, there are internaional food chains around the hotel (visit closeby malls) for all your cravings for junk food. We stayed here for 2 days and werent dissappointed. This trip finished and took us to the beautiful city of Agra for Taj Mahal. That is in my next review.

Room Tip: all should be okay considering we got a decent room.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, March 11, 2013
Greetings from Park Plaza Delhi - CBD Shahdara!!

Thank you very much for taking the time out to write this review. We appreciate this feedback and it will help us make the hotel better for your next visit.

We look forward to seeing you at Park Plaza soon.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a fairly new hotel just opened late last year. The rooms are clean and modern, however there is a serious problem with the shower and drainage system. The drain gets blocked up pretty quickly and floods the bathroom. We stayed in 3 different rooms and had a flood in each bathroom as a result of using the shower. Ended up pulling the drain cover out to prevent the bathroom from flooding.
Very friendly and helpful staff especially the F & B team that took good care of us. Food was pretty good too.
The hotel is not centrally located. There is nothing much within walking distance and you will need a car to get around.
Overall great stay! Thoroughly recommended (if you have a driver to take you around) and will stay there again.
Free Wifi (no multi login).

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, February 26, 2013
Dear Guest,

Thank you very much for you feedback. We value the same and appreciate the time taken to write this.

I am glad that you liked the hotel and the food that we serve. I am very sorry for the water clogging in your rooms. This problem is being rectified as I write this email to you. I am very sorry once again and can promise you that we will take every step possible to make sure that this problem is not repeated for all our future guests.

The hotel has a fleet of chaffeur driven cars kept exclusively for the guests staying with us. We will be happy to provide to with the same for your future visits. This will make travel easier in and around delhi.

We thank you once again for writing this review and look forward to seeing you at ParK Plaza shortly.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Delhi CBD Shahdara

Address: Plot 32, Central Business Disctrict | Behind Karkarduma Court, New Delhi 110095, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #97 of 598 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Delhi CBD Shahdara 4*
Official Description (provided by the hotel):
With 91 exquisitely furnished rooms & suites, Park Plaza will mark the arrival of the first internationally branded elegantly appointed full service 5 star, property in East Delhi-CBD. The hotel offers an optimum blend of unrivaled comfort, outstanding value of service and convenience to business travelers. Each room & suite is complete with luxurious beds, premium furnishings, a carefully stocked mini-bar, electronic safe, wi-fi connectivity and modern in room amenities & services including LCD TV with Satellite channels, in room tea/coffee maker, 24 hours in room dining, international direct dial telephone, access to business centre with secretarial services and much more. Guests will have the opportunity to unwind by the open air swimming pool and at the state-of-the-art gymnasium. Dining options include Promenade - the all-day dining, Chingari - the Indian cuisine fine dining restaurant, Rouge - the lounge bar, Shish - the open air Mediterranean restaurant and Pool side Bar. The large conference and banquet venues are apt for special occasions, product launches, business meets etc. One could also enjoy an eclectic mix of time-tested Indian & Western therapies / treatments at the spa & salon. The hotel is strategically located close to Connaught Place, Patparganj industrial area, Shastri Park IT Hub and is in close proximity to Sahibabad industrial area and business district of Noida. The hotel is based in the central business district of Shahdara, East Delhi with close proximity to the railway station, metro station, domestic and international airport. Closest Metro station is Karkarduma at a distance of 1.8 kms . New Delhi Railway station is at a distance of 10 kms and IG International airport is at a distance of 30 kms and domestic airport is at a distance of 25 kms. New Delhi Local Information:When India gained independence from British rule in 1947, Delhi was declared the capital city and the seat of government. The city, planned by Edwin Lutyen's - a leading 20th century British architect, is known for its wide, tree-lined boulevards and numerous national institutions and historic landmarks. These icons are testimony to the grandeur of the past and also serve as major attractions for visitors to the city. Owing to the migration of people from across the country, Delhi has grown to be a cosmopolitan metropolis. Its rapid development and urbanization, coupled with the relatively high average income of its population, has transformed the city completely. Today Delhi is a major cultural, political, and commercial center of India. ... more   less 
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