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“Park Plaza CBD Shadara” 5 of 5 stars
Review of Park Plaza Delhi CBD Shahdara

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Park Plaza Delhi CBD Shahdara
4.0 of 5 Hotel   |   Plot 32, Central Business Disctrict | Behind Karkarduma Court, New Delhi 110095, India   |  
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Hotel amenities
Ranked #107 of 608 Hotels in New Delhi
Derby, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Park Plaza CBD Shadara”
5 of 5 stars Reviewed February 12, 2013

The Hotel itself is of a very good standard, being brand new since December 2012, was one my main reasons for booking this hotel. The hotel itself didn't dissapoint. The check in was seamless after being stuck in rush hour traffic from the airport. The normal 45 minute drive took twice as long. My own fault, my flight arrived late and i left the airport at 5:40pm. The hotel pick up from the airport was excellent, I was in India with my family, my wife, my mother and 2 children and loads of luggage. The hotel arranged for one of their cars and a MPV vehicle to collect me from the airport. Although my flight was late by 2 hours the driver waited patiently at the airport.

I stayed for 2 nights Fri/Sat/Sun and found the rooms to be of a very good standard, the beds were comfortable, the hygiene and cleanliness of the rooms was very good. The bathroom was excellent, the shower was hot and powerful. The management had carried out all of my requests, as I had asked for 2 interconnecting rooms. The overall ambience and comfort of the hotel is very good. There are electronic safes in the rooms which I found very useful. Just be careful with the powerful shower as sometimes the base can't cope with all the water and sometimes overflows into the bathroom. The shower base needs to be raised.

The steam room in the gym area is excellent, although it opens a little late at 9am, just ask at reception to turn it on early shoul you desire. The outdoor pool looks nice, but they don't run it in winter. In summer I'm sure it will be great.

We had the complimentary buffet breakfast at The Promenade restaurant, which I thought had enough variety but could do with more western cooked breakfast items suc as bacon, waffles, baked beans etc for western palates. They had cerals, juices, fruit and other indian breakfast items. Eggs were available on order, but did take slightly long to arrive once ordered. One day it took 15 mins for an ommelete to arrive.
We had an evening meal at The Promenade which I thought was very nice and pleasant, the food was very good, compliments to the chef. The front house restaurant staff could be a littlt more attentive towards their guests at brakfast, instead of huddling around wit each other.

The hotel is quite well placed for Central Delhi, we headed out on Saturday morning and it took about 20-25 mins to reach India Gate. The traffic in Delhi can be horrendous, it's 20 times worse than London at peak hour. Even during the day and weekends it can be difficult to get around, the metro (underground) might be a wise choice.

The only one negative point about the hotel is it's immediate surroundings, which I must mention. When I booked the hotel direct on the phone, the staff did not mention the immediate surroundings, when I quizzed them about he hotel.
The hotel is surrounded on 3 sides by empty grounds. In the wedding season these grounds get converted into temporary marriage marquees. On the first night there were 2 weddings going on simultaneously and the noise was very loud. The noise was filtering into all of the rooms. Also in the corridor the noise was coming through the air conditioning vents. When I complained, I was reassured the music would be switched off by 10 -10.30 pm according to local laws. It went off about 11pm. On the Saturday, luckily there was no weddings. The only other downside is the view of a site which belongs to the metro where they carry out their works, but no noise. The 5 star Kempinski is just around the corner and I imagine in 5-6 years this area will be up and coming.

The manager Mr Choudary was very nice and accomodating and he actually called the police to have the music shutdown according to the law. I found Siddarth (general manager) very helpful and always aiming to please.

My checkout was quick and fast and my 2 vehicles to the airport were waiting.

Overall a very nice and pleasant stay and would highly reccomend to others, its new, everythings in excellent working order, its part of a international chain and you can't go wrong except for the weddings going on outside which is the only drawback. Get those stopped and I wouldn't have too much to moan about. N.B. If in Delhi, make sure you visit Akshardam Temple in the evening, the architecture and the whole place is out of this world. Amazing do not miss.

A special thanks to all the staff, keep up the good work, although your hotel is new, don't let your standards slip as they are excellent at the moment. And a special thanks to the General manager Siddarth for making us feel welcome.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, February 13, 2013
Dear Mr. Johal,

Thank you very much for staying with us. We are extremely grateful for your feedback. I am glad that you liked your stay at Park Plaza Delhi - CBD Shahdara.

I will share this detailed feedback with my entire team and we are already taking necessary steps towards making the hotel better for your next visit. Points mentioned by you like waffles, baked beans and bacon have been noted and i am arranging for these to be on the buffet spread from tomorrow morning itself. I have already added a live cooking omelet station for quicker delivery of omelet's and pasta to the guests.

Thank you very much once again and please give us another chance to serve you. Please take care.

Kind Regards,
Siddharth Chaudhry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    57
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    23
    9
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See reviews for
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

went in the mnth of dec.amazng stay gud csd servc specialy the frnt ofc staf.
very helpful and full of amiableness.
rooms were well maintained
dinng is well organised.
staff knows how to maintain the decorum.
as the infrastructure is newly built so its as per the present era.
CHEERS

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, February 15, 2013
Dear Ms. Sharma,


It such a pleasure to recieve this wonderful review from you on Tripadvisor,
Thank you very much for your stay and for sharing your thoughts,we are really glad that you liked our service, food, contemporary style and design.

At Park Plaza Delhi - CBD Shahdara, we try to make sure that every little detail is taken care of when it comes to guest comfort. I am sure you will discover this on your future trips and stays as well.

It will be a pleasure to have you at our hotel again, we hope to offer you a new perspective yet again.

Kind Regards,
Siddharth Chaudhry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2013

Park Plaza the brand new hotel from Carlson International having all required ammenities to feel you home away from home. Good property and value for money. End of the day after hectic work and Delhi traffic once you reach Park Plaza you will feel relaxed. The service and atmosphere will keep you energised. Food is also tasty. There is safety and what else one will look for.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, February 5, 2013
Dear Mr. Ruben,

Thank you very much for your feedback!

I have shared this with my entire team and we are very happy that you had a comfortable stay. We look forward to seeing you at Park Plaza again.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 2, 2013 via mobile

I've just returned from a business trip and stayed in this hotel
Staff good rooms ok
BUT could do with being updated a little
Good location
Health spa and pool
Limited dining
Book transfers to office and try to get then in with the price

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, February 4, 2013
Greeting from Park Plaza Delhi - CBD Shahdara.

Thank you very much for your review. I hope you will give us another opportunity to serve you again. We value your feedback and will work towards making the hotel better for your next stay.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2013

Good Hotel with decent amenities. Very Helpful and friendly staff. Well maintained rooms. Would recommend for business travelers (preferably with own transport as it would make the commute to the city much easier) would like to try the spa during my next visit.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, January 31, 2013
Dear Mr. Gautham,

Thank you very much for staying at Park Plaza Delhi - CBD Shahdara! We value your feedback and thank you for sharing the same. I am glad you liked our services and we look forward to seeing you at Park Plaza again.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

Brand new hotel with pleasing atmosphere. Very Tasty food, big spread of buffet. Brilliant service by all the staff, very professional, managers and other employees. Enjoyed the stay very much. The location was slightly inconvenient to me.

Keep up the outstanding service! Enjoyed being there at the The Park Plaza and I strongly recommend for any type of traveller .

Nirmala Lilly

Room Tip: stayed at #715
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, January 25, 2013
Dear Ms. L:illy,

Thank you very much for choosing to stay at Park Plaza Delhi - CBD Shahdara. I am glad that you liked the hotel. We look forward to seeing you again.

Thank you very much for your feedback.

Kind Regards,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2013

The property is good. Choice of food is also good, along with the quality. Employees seem to be mostly trainees, and have a slightly unprofessional approach. Somehow tey also gave a feeling, they are not very secure about their payments. The location is between Ghaziabad and Delhi and therefore made a good choice for us. However, being slightly inside, gives a minus point. But in spite of being inside, due to lot of open mairrage gardens nearby, have a lot of sound / distrubance.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SiddharthChaudhry, General Manager at Park Plaza Delhi CBD Shahdara, responded to this review, January 19, 2013
Dear Mr. Tilak,

Thank you for your review.

We are glad that you liked your stay at Park Plaza. The shortcomings mentioned by you in your review have been duly noted by me and we will take every step possible to make sure your next visit is perfect.

I hope you will give us another chance to serve you.

Sincerely,
Siddharth Chaudhry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Delhi CBD Shahdara

Address: Plot 32, Central Business Disctrict | Behind Karkarduma Court, New Delhi 110095, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #107 of 608 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Delhi CBD Shahdara 4*
Number of rooms: 91
Official Description (provided by the hotel):
With 91 exquisitely furnished rooms & suites, Park Plaza will mark the arrival of the first internationally branded elegantly appointed full service 5 star, property in East Delhi-CBD. The hotel offers an optimum blend of unrivaled comfort, outstanding value of service and convenience to business travelers. Each room & suite is complete with luxurious beds, premium furnishings, a carefully stocked mini-bar, electronic safe, wi-fi connectivity and modern in room amenities & services including LCD TV with Satellite channels, in room tea/coffee maker, 24 hours in room dining, international direct dial telephone, access to business centre with secretarial services and much more. Guests will have the opportunity to unwind by the open air swimming pool and at the state-of-the-art gymnasium. Dining options include Promenade - the all-day dining, Chingari - the Indian cuisine fine dining restaurant, Rouge - the lounge bar, Shish - the open air Mediterranean restaurant and Pool side Bar. The large conference and banquet venues are apt for special occasions, product launches, business meets etc. One could also enjoy an eclectic mix of time-tested Indian & Western therapies / treatments at the spa & salon. The hotel is strategically located close to Connaught Place, Patparganj industrial area, Shastri Park IT Hub and is in close proximity to Sahibabad industrial area and business district of Noida. The hotel is based in the central business district of Shahdara, East Delhi with close proximity to the railway station, metro station, domestic and international airport. Closest Metro station is Karkarduma at a distance of 1.8 kms . New Delhi Railway station is at a distance of 10 kms and IG International airport is at a distance of 30 kms and domestic airport is at a distance of 25 kms. New Delhi Local Information:When India gained independence from British rule in 1947, Delhi was declared the capital city and the seat of government. The city, planned by Edwin Lutyen's - a leading 20th century British architect, is known for its wide, tree-lined boulevards and numerous national institutions and historic landmarks. These icons are testimony to the grandeur of the past and also serve as major attractions for visitors to the city. Owing to the migration of people from across the country, Delhi has grown to be a cosmopolitan metropolis. Its rapid development and urbanization, coupled with the relatively high average income of its population, has transformed the city completely. Today Delhi is a major cultural, political, and commercial center of India. ... more   less 
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