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“Boutique hotel in the middle of Delhi.” 5 of 5 stars
Review of Basil the Residency

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Basil the Residency
3.5 of 5 Hotel   |   77 Sukhdev Vihar | Mathura Road, New Delhi 110025, India   |  
Hotel website
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Hotel amenities
Special Price
50% off room rate
Ranked #34 of 593 hotels in New Delhi
1 review
3 helpful votes 3 helpful votes
“Boutique hotel in the middle of Delhi.”
5 of 5 stars Reviewed September 28, 2013 via mobile

Great hotel friendly service super clean all amenities there for you. Amit is the best most hospitable friendly staff ever. Neighborhood is gated with some lovely walks nearby gardens. Walking distance to Carnatic cafe!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

66 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Barcelona, Spain
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 19, 2013

surely you have a car with driver, so, that's not the main problem.
The restaaurant is poor, but now they re changing the menu. ask for your favourite food.
they booked me transfers, guide, driver and all very trusteable.
good place if you have car and driver
specials thanks to Rajneesh and amit for his kindness

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 8, 2013

Good points: Comfort, price, staff
Less good point: location

I stayed in low season, so the hotel was very quiet (it's a small place in any case). The ambiance is relaxed and informal. My room was comfortable, with a good firm bed, neat and unpretentious. The staff were eager to please, polite and helpful, happy to make arrangements on your behalf (even to the extent of an overnight trip to Agra, at a very good price); and when the inevitable couple of miscommunications arose, they were scrupulously and calmly sorted out. The rooftop terrace, though dusty and basic, gives an unexpectedly green view north towards the city.

The disadvantage of the hotel is the location. It is 30 hectic minutes into the city centre, and difficult for cabs and tuk-tuks to find on the return journey (tip: from the airport, make sure you hire a pre-paid cab, as it may take the driver 45 minutes of asking passers-by for help.) The hotel fronts on to a perpetually busy and dusty main road. There are in fact two local neighbourhoods one can walk around in. One (Sukhdev Vihar) is round the corner, away from the main road. The other (the Friends Colony, good for food) requires a hair-raising walk along the main road - only for those willing to negotiate broken pavement and dodge traffic. So one need not feel isolated. But for those wanting immediate access to Delhi's central attractions, the location will be a nuisance.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 2, 2013

Basil is situated in South Delhi and is traffic jam free. The hotel looks modest. The room is not very big and the washroom small. The staff are friendly and courteous. Breakfast does not have variety. Our room was not made up even though we have informed the staff and have hanged sign on door. The bed is comfortable and wifi is clear. It was the most expensive hotel we have stayed in India but not the best one.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 9, 2013

Stayed here with my family on the 7th August 2013, Having read all the great reviews I though it would be a good excperience. It first went askew when they demanded the passports of my nz citizen children, after explaining to them that this rule only applies to persons over 18 yrs old they called the police and the police/govt department confirmed to us by phone that the rule applies to persons over 18 and not minor children of 1/3/5 and 7 yrs such as ours when with parents. Next issue is that it took 3 requests to get the extra bed brought to the room and we refused to pay the extra charge when asked as we had already paid for it with the room booking via travel guru. Then was the food we ordered, poor quantity and fewer portions than advertised. eg: 'chicken sausage 8 pc rupees 180'. it was 2 chicken sausages each cut into 4 pcs to make 8 pcs. the black mould in the bathrooms was offputting as was the dirt between the grouting of this bathroom tiles and the smell coming from the drains of the bathroom. all of these things could be put aside perhaps if it was not for the final drama, we were running late for the flight back to NZ and when we went downstairs to pay the bill (food only) the credit card machine was not working. the receptionist told us to go and find an atm (at 5.15 am) and return with the money before we were permitted to leave. my husband told him to note the credit card number and process it when the machine was working later on. and what ensued was a 25 minute argument over the payment making us very late. I only managed to board the plane 5 mins from departure. I am very disturbed about the overall service of this place and would never consider saying again on my next trip to India.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

Apologies for the inconvenience caused but at the same time we would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2013

The hotel has nice size and clean rooms, AC (very quiet) and hot water and the other facilities you would expect from from a nice hotel. The staff is very helpful and friendly. The food was nice (though the menu needs description). We have asked of we could eat on the roof terrace and it was organised for us. Can't flaw the hotel in any way. A tip: if a taxi is having difficultied finding the hotel, just ask them to ring the residency (make sure you have their phone no) or you can ask local people around and they'll point you in the right direction.

Room Tip: we stayed on the third floor, away from the road (have requested it when was booking the room).
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 18, 2013

The rooms are decent sized and clean. The staff is courteous. Prices are higher than what is on offer but then most South Delhi hotels are exorbitant. Breakfast needs to be improved. The options are too limited in the breakfast. When you are paying close to US$80 per night you surely expect better fare. The rooftop lounge/restaurant was not functional while i was there so can't comment on that. Location is good depending on where you want to go. The property is clean

Room Tip: Choose rooms on higher floors which are typically the deluxe rooms.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vikaasG, General Manager at Basil the Residency, responded to this review, May 2, 2014
Dear guest,

We would like to thank you for giving us your valuable time & feedback.

This means a lot to us. It gives us a chance to eliminate our weaknesses & make them our strength. We believe in guest satisfaction which can be only achieved by your support.

Hope to see you again in the near future. Please feel free to contact us any time for any information.

Thanking you
Team – Basil the residency hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Basil the Residency

Address: 77 Sukhdev Vihar | Mathura Road, New Delhi 110025, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #34 of 593 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Basil the Residency 3.5*
Official Description (provided by the hotel):
Basil the residency is a newly constructed Hotel situated in the middle of South Delhi, on the National Highway 2 ( Mathura road) connecting Agra / Noida and a 5 minutes drive to the beautiful Lotus Temple with an amazing view from our rooftop lounge. Also suitable for medical tourism - walking distance to Fortis escorts and a 5 min drive to Apollo hospital.We believe in guest satisfaction for which we make sure we provide comfort, security, cleanliness and privacy and thus keep our promise. ... more   less 
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