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“Incredible hospitality, great hotel staff” 5 of 5 stars
Review of Hotel City Star

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Hotel City Star
3.0 of 5 Hotel   |   8718, D.B. Gupta Road | Paharganj, New Delhi 110055, India   |  
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Hotel amenities
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Ranked #14 of 626 Hotels in New Delhi
Certificate of Excellence
New York City, New York
1 review
12 helpful votes 12 helpful votes
“Incredible hospitality, great hotel staff”
5 of 5 stars Reviewed August 18, 2014

Us:
Two recent graduates with Masters degrees, from the U.S.

Short:
Great hotel, awesome staff, satisfying breakfast, but most of all: incredible hospitality. Services expected of a $400 resort, received at a $50 hotel.

Long:
We arrived at the Indira Ghandi International Airport, expecting the driver of the free hotel shuttle to be waiting for us (which was arranged well ahead of time). Didn't see our driver - found out 20 minutes later that the hotel made an error and did not send a driver after all. On the phone, we were told that we should take a cab and the hotel would reimburse us. Standard procedure.

On our way to the hotel a tiny piece of rock hit the windshield and shattered it into pieces. (I cannot even make this story up.) Unfazed, the taxi driver kept driving, navigated through the infamous Delhi traffic and got us to Hotel City Star superbly. That was probably one of the more exciting episodes of our travel experiences.

On our arrival (~5pm), upon learning about the ordeal we've gone through, hotel staff was incredibly apologetic and gave us a complimentary room upgrade. Staff members meticulously dusted glass shards from our luggage. A complimentary basket of light snacks, bananas and bottled water arrived at our room soon after.

Hotel staff at the front of the hotel helped us hire a tuk-tuk and negotiated the price, whenever we left the hotel. They even jotted down the driver's number, our room number and departure time for our safety.

At 4 in the morning, when we found ourselves thirsty and without potable water, they delivered bottled water promptly after a quick call to the front desk.

The next day, after a full day of exploring the city, we were given a complimentary room at 4pm to shower and freshen up, until we took a taxi to the airport at 6pm. Everything just to make sure that we had a pleasant stay.

This is how you run a successful hotel - shower your guests with hospitality! I will definitely come back to Hotel City Star when I visit Delhi next time. I highly recommend it.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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719 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Mumbai
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 17, 2014

Hotel is excellent on a good location providing all the facilities of star Hotel, Room are very clean well maintained staff is very nice. Complimentary Breakfast was very nice Hotel is very suitable for local as well as international traveler.

Room Tip: Nice hotel to stay in Delhi good value for the money
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 17, 2014

We stayed at here for 3days .its very nice hotel .price are reasonable.its located at good location.staff behavior is very nice .services is also good.we stay here familiar .food taste is good .room is well decorated.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 16, 2014

The hotel was very clean, the service was excellent. The security guard managed all our tuks tuks and kept a record of their number and details just in case anything happened. The only downside was the restaurant on the top floor was noisy through the floor to the 4th floor rooms till late, if a door shut in another room on the floor it echoed right through the room very loudly. Breakfast was fresh and there was enough to satisfy western traveller. The room service curries were devine, at the back of the menu there is a set meal with a variety of items, i had that every night it was so nice. We had the pick up from the airport, first one was ok, however 3 guests being picked up in a small car was a bit squishy especially with 3 large suitcases to fit in plus carry on. The second pick up however was not so good. I understood i had to pay for the parking, the driver said it was 300 rupees, i only have 500 note so gave him that, he got 300 change so that made the parking cost 200 rupees, so i took all the change and said we would talk to the hotel when we got back, he wouldnt come inside. This was very disappointing as the hotel organised this driver for us.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston upon Thames, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 14, 2014

Would thoroughly recommend. Very welcoming staff. clean rooms, comfortable beds. Had a great night's sleep. Excellent, reasonably priced food and fantastic views from roof top restaurant. Located 5 mins from New Delhi station, useful for our early departure to Shimla. Busy lively area, safe to walk around local streets fro real side of Delhi. Travelling with 16 and 18 year old, they thought it was great!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirencester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 13, 2014

Myself and my husband had thee nights in total here and would highly recommend it. It is a really handy location for the sights of the city, it is clean and comfortable and offers all the facilities you need for a city break. The restaurant was great, the food excellent and the staff really friendly and helpful especially Imtiyaz.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mataró, Catalunya
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 12, 2014

The hotel was really good with very competent,helpful and friendly staff that remade our trip from Delhi to Agra, Jaipur and Varanasi. The location of the hotel was the worse part of our stay, too dirty, caotic and annoyed. Anyway, it was an unforgettable experience.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel City Star

Address: 8718, D.B. Gupta Road | Paharganj, New Delhi 110055, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #14 of 626 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel City Star 3*
Number of rooms: 31
Official Description (provided by the hotel):
Located in central Delhi, convenient 2-minute walk from the New Delhi Train Station. Hotel Ciy Star featuring fitness center and a rooftop restaurant, offers complimentary pickup service, free Wi-Fi is available throughout the hotel and complimentary private parking is provided. The hotel is only 1 km to the well-known Connaught Place, Jama Masjid and Chawri Bazar Metro Station. The Karol Bagh Market, Red fort and the iconic India Gate are just 2 km away. Fitted with a desk, air-conditioned rooms are equipped with a personal safe, a flat-screen satellite TV and a minibar. En-suite bathrooms offer a hairdryer, shower facilities and free toiletries. Hotel City Star operates a 24-hour front desk that can assist with luggage storage, laundry and ticketing services. Meeting facilities and a tour desk is provided for convenience. Guests can also request for currency exchange and car rental arrangements. ... more   less 
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