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“Potentially ok, but not for us this time.” 3 of 5 stars
Review of Hotel City Star

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Hotel City Star
3.0 of 5 Hotel   |   8718, D.B. Gupta Road | Paharganj, New Delhi 110055, India   |  
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Hotel amenities
Ranked #14 of 608 Hotels in New Delhi
Bournemouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Potentially ok, but not for us this time.”
3 of 5 stars Reviewed April 14, 2013

We arrived at midnight and took a room on the ground floor. Big mistake. We were woken by the noise from reception which started early, and so did the deliveries. Nothing short of shouting from around 6am onward. In the daylight the room had dirty walls, damp coming through, and a frosted glass window with bars like a jail. One of the most depressing rooms I've seen. after breakfast we were given a room higher up and a late check out. Sadly it was too late for us but I felt disappointed we had been duped. This lower sub standard room should not be given to anyone. None of the issues were apparent at midnight and we were tired. The building is ok but has the usual Indian-ness. The phone outlet in the bathroom was in the shower cubicle. I wish I'd taken a photo for you.

The rooftop breakfast area is nice, and the breakfast average. The location is great for NDLS station which was our reason for choosing it.

I'd give them another go, but only if I could have a high rear facing room.

Room Tip: High floor, rear facing.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Brentwood, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2013

Booked this gem of a hotel from Booking.com for two nights to explore Delhi; hotel has a central location close to the railway station, Connaught place & Lutyens’ Delhi.
Free airport pickup was reasonably smooth. Once at the hotel the front desk manager greeted us with a warm welcome & we were served refreshing juice & water. The hotel is centrally air-conditioned; the reception and lobby are well lit and designed tastefully, similar to the hotels in the west.
Our room on third floor (302) was spacious, modern and elegantly furnished, the sheets, towels, the bathroom and the room itself were spotlessly clean (usually a rare thing in budget hotels), hats off to the housekeeping staff.
The hot shower was impressive with high pressure, free wifi connection in the room working perfectly (used Skype for half an hour without break) was something surprising! The aircon was effective and the sound isolation of the windows was pretty good, had a sound sleep.
Complimentary buffet breakfast was served at the nice roof top restaurant which included various options of Indian & continental dishes; would specially recommend “salt n pepper mushroom,” we had as starter at the dinner; the food was reasonably priced, sumptuous and appealing to the palate.
The Hotel offers a gym with adequate equipments to do cardio exercises! We had a day’s city tour to venture the historic sites of Delhi, very well organized by Mr. Guman Singh the amicable General Manager. I would specially thank Aalam a hard working steward, who returned my wife’s 750 pound ring, left carelessly in a closet while checking out. That was remarkable.
I wish good luck to the entire management and staff and sincerely hope that they maintain such exemplary standard of hospitality in the future as well.
We had a memorable experience at this beautiful boutique hotel, what else would you ask for? The hotel offers much more in comparison to what we pay (especially in my case) and that makes this hotel a perfect value for money and is worth coming back to!! I would highly recommend hotel city star!!!

Room Tip: Back Side rooms are more quieter.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 9, 2013

Out of all the hotels I have stayed at in India, this was absolutely the best. Upon our arrival, the staff had juice and complementary waters waiting for us. In our room, they had even more waters and snacks! What a great way to make your guests feel welcome. I think the absolute best part was that the staff were so incredibly friendly and helpful. The street out front is extremely busy and can be terrifying for a tourist to try and cross, they got one of the staff to buy an adapter for my laptop for me! The fitness room is not exactly as the website advertises - more of a treadmill with a machine but still, better than nothing. Our room was clean and the sheets were washed - not something you experience in every hotel in India. The food is way overpriced as can be expected at any touristy hotel - better to go eat at a local place. Breakfast spread is great though!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2013

My boyfriend and I (22 and 23 years old) stayed at this hotel on 2 occasions during our trip to India - 24-26 march and 29th march. The hotel served as a great base for exploring Delhi. The rooms were spotlessly clean with modern furnishings and a cosy bed. The rooftop restaurant was convenient and nice, lots of choice. We also tried the room service - and chanced the western food as a change from a week of curry - dont bother! The location was good as a hub however the manager informed us that after 9pm it's best not to go outside as there are bag snatchers! I suppose if you got a rickshaw from the hotel to a restaurant this would be safe - and theres the restaurant upstairs. The staff were very friendly and helpful, and very accommodating. The hotel organised a private air conditioned car to take us anywhere we wanted in Delhi for the day - while the driver was very friendly and the made an excellent tour guide, we later found out that it was very overpriced compared to exploring Delhi by rickshaw or car from other tourist operators. However, we cant complain as it was very convenient and the air con was much appreciated.
Definitely a great choice for a stay in Delhi - great value for money - we booked with Agoda and got a free airport pick up :)

Room Tip: Rooms facing the main road are a little noisy due to Delhi's famous horn beeping rickshaws! It w...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed twice at the hotel during our trip in India for 5 days, in a group of 4 couples. The most important thing is it was very clean and rooms were very nice.

The staff was very friendly and always trying to help. The hotel is recently renewed and is definitely the best hotel in the area since I had to look other options for one night were it was full. The road and area are very convenient to move around Delhi, especially if you are using the train, but it is not the nicest road of the city.

It has a rooftop restaurant with an excellent service, good food and very reasonable prices. The breakfast was very simple, it could have more options. We didn't use the travel agency in the hotel and only used their transfer to the airport once which was fine.

Room Tip: The area is quite noisy. I preferred a room to the front road, and despite it was very busy it was O...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 6, 2013

Stayed for 3 nights at this hotel. Absolutely top marks to the staff for their efforts. Ate in the rooftop restaurant twice and thoroughly enjoyed the food. Asked for breakfast in our room at 5.00 am so we could catch the 6.00 am train to Agra. The breakfast arrived bang on 5. The hotel looks like it has just been refurbished and everything looks new. I made a mistake by going into Delhi to try and catch the sightseeing bus, what I advise you to do is get the hotel to sort you a day trip out from the hotel. The hotel is about 200 yards from the new delhi railway station for the train to Agra and the Taj Mahal. Stay here rather than a large hotel and I don;t think you will have any complaints. One thing the hotel should do is install safes in the rooms.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 6, 2013

I have stayed in City Star hotel for only one night, i hve just arrived from the Delhi airport and was 11 pm, they didn't have a room available for me (despite my reservation), so i have to be waiting in the lobby with my luggages for 30 min, after go to my room, there was a square outside the window with a party and a lot of noise, so i ask for another room in the oposite side of the building, but 5 am start the horns in the street and i coudn't sleep anymore.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel City Star

Address: 8718, D.B. Gupta Road | Paharganj, New Delhi 110055, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #14 of 608 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel City Star 3*
Number of rooms: 31
Official Description (provided by the hotel):
Located in central Delhi, convenient 2-minute walk from the New Delhi Train Station. Hotel Ciy Star featuring fitness center and a rooftop restaurant, offers complimentary pickup service, free Wi-Fi is available throughout the hotel and complimentary private parking is provided. The hotel is only 1 km to the well-known Connaught Place, Jama Masjid and Chawri Bazar Metro Station. The Karol Bagh Market, Red fort and the iconic India Gate are just 2 km away. Fitted with a desk, air-conditioned rooms are equipped with a personal safe, a flat-screen satellite TV and a minibar. En-suite bathrooms offer a hairdryer, shower facilities and free toiletries. Hotel City Star operates a 24-hour front desk that can assist with luggage storage, laundry and ticketing services. Meeting facilities and a tour desk is provided for convenience. Guests can also request for currency exchange and car rental arrangements. ... more   less 
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