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““Outstanding hotel”” 5 of 5 stars
Review of Kempinski Ambience Delhi

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Kempinski Ambience Delhi
5.0 of 5 Hotel   |   1 CBD, Maharaja Surajmal Road | near Yamuna Sports Complex, New Delhi 110032, India   |  
Hotel amenities
Ranked #18 of 592 hotels in New Delhi
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
““Outstanding hotel””
5 of 5 stars Reviewed June 12, 2013

My husband and I stayed at Kempinski during our recent stay in New Delhi (May 24-27 2013). Where do I begin!? From the moment we set foot in the hotel to the day we checked out, the service was phenomenal!

The hotel is an oasis from the hustle and bustle of this amazing city.

The Reception staff are extremely professional, knowledgeable, friendly and truly go above and beyond! They truly make you feel like royalty!

The food in each of the restaurants was fabulous! Usually, I'm weary of buffets, but I was thoroughly impressed by the quality and variety of food offered at the breakfast buffet. We also had a great a la carte dinners at the Indian restaurant located in the hotel.

The amenities are immaculate and well appointed.

Our room was state of the art, luxurious and had a great view of the park.

I cannot say enough great things about this hotel and I know that when I return to New Delhi,

I will ONLY stay at this hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VellaRamasawmy, General Manager at Kempinski Ambience Delhi, responded to this review, August 6, 2013
Dear Guest,

Thank you for making the decision to stay at Kempinski Ambience Delhi.

Your invaluable feedback is important to ensure we maintain and even exceed the levels of service Kempinski Hotels are renowned for. It was a pleasure to know that you found our services to be worthy of such high praise.
Every guest is very special to us and it is our endeavour to make sure that they have a memorable experience. Your compliments will certainly act as a source of great motivation for all of us to strive even further for excellence.
We thank you for your recommendation and support and hope that Kempinski Ambience Delhi remains your preferred hotel on all your future visits to Delhi.

regards,
Vella Ramasawmy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

136 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Kolkata (Calcutta), India
Top Contributor
69 reviews 69 reviews
47 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed June 8, 2013

I had checked in this property for a conference and the whole place was booked by the company. The main problem if the location which is far away from major parts of Delhi/Gurgaon/Noida. It took us more than 2 hours from Terminal 3 during evening hours. There is nothing to do near by and no place to hangout. The worst part was that there was no connectivity of Tata Photon and other mobile operators like Vodafone and Airtel inside the property which was a major setback as the wifi was chargeable. The second drawback I found was that you had to change lift mid way in order to reach your room. Though it is a personal choice, but I found this a bit annoying. The food was decent. Overall this would do only because of the conferences because of bulk discounts and I have my doubts if this would be a choice for anyone to stay individually.

Room Tip: There is nothing around this property apart from vacant plots.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VellaRamasawmy, General Manager at Kempinski Ambience Delhi, responded to this review, June 13, 2013
Dear Guest,

Thank you for sparing the time for updating your experience on TripAdvisor.

The Hotel has excellent connectivity from all parts of Delhi N.C.R. We are 10 kms from the city centre (Connaught Place), 10 kms from Noida and 35 kms from the International Airport.

Keeping in mind the safety and security of our guests, we have separate elevators to access the public areas and the guest rooms.

Even though Kempinski Ambience Delhi has been known to cater small and large format conferences, we have been successfully pleasing the individual travellers as well who like to stay in a city resort and enjoy the facilities and services of our hotel.

I would request your audience when you visit the hotel next; so that specific feedback can be taken about your stay experience. Thank you once again for sharing the feedback.

regards,

Vella Ramasawmy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed June 7, 2013

Stayed here on business for three nights. We arrived very early on our first day but reception team was very accommodating and offered us rooms right away - very much appreciated.

Unfortunately all of my dinners and lunches were in Ball room so I didn't have a chance to sample the restaurants.
Concierge was excellent and very efficient, helped me to send the conference material to Singapore in fairly quick time.

Had a visit to the spa for a massage which was good but didn't have a chance to sample the other facilities.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
4 of 5 stars Reviewed June 7, 2013

Probably one of the best if not THE best hotel we have ever visited. There is nothing negative to be said about this hotel. The security, the greeting on arrival, the service, standard and cleanliness of the room, the choice of food and general ambiance made our experience second to none. We arranged tours of Delhi and Agra through the concierge which were perfect in every way.

One particular nice touch, that the hotel provided, was assistance at the airport on our departure.

Gaurav was excellent manager, he not only ensure our stay is comfortable but also went out of his way to arrange for the nice guide to show us old delhi.


Nothing was too much trouble for the staff, they really made you feel special.
The attention to detail makes this the most exceptional place to stay.


We would recommend Kempinski Ambience to anyone who likes to be looked after and will not hesitate to stay here next time in Delhi.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

Awesome service staff from driver till reception..very accomodating and very warm...was given room at 8am without charge though my conference host were not sure of this and I was ready mentally to wait till 11am...staff is very nice and do go out of the way to help.

Will certainly love to come back for future meetings which are scheduled in august.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VellaRamasawmy, General Manager at Kempinski Ambience Delhi, responded to this review, June 2, 2013
Dear Guest,

Thank you very much for sharing your compliments about Kempinski Ambience Delhi.

It was our pleasure to have served you again and we are happy to read such a delightful review.
We value your support and patronage and look forward to welcoming you back in August.

regards,
Vella Ramasawmy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
1 review
5 of 5 stars Reviewed May 31, 2013

My sister and I stayed at the Kempinski in May for 2 nights and it was one of our best experiences in India. Reservation was quick and effortless, check in was smooth with room near to elevator as we were two girls staying together.

All the staff were so friendly and genuinely wanted to make our stay as happy as possible.

The hotel was beautiful with amazing staff everywhere. The pool was fantastic. Beds were so comfortable. Breakfast was superb with great coffee.

Outstanding hotel with great staff specially the girls wearing beautiful red saree....

Room Tip: I would suggest to book the room on the club tower... as you get access to club lounge and even the...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VellaRamasawmy, General Manager at Kempinski Ambience Delhi, responded to this review, June 2, 2013
Dear Guest,

We sincerely thank you for your encouraging and kind words of praise for our hotel services.

It was our pleasure to have served you and we are happy to read such a delightful review. Every guest is very special to us and it is our endeavour to make sure that they have a memorable experience. Your compliments will certainly act as a source of great motivation for all of us to strive even further for excellence.

We thank you for your recommendation and support and hope that Kempinski Ambience Delhi remains your preferred hotel on all your future visits to Delhi.

regards,
Vella Ramasawmy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

Checked into Kempinski Ambience on may 27th may night, was given a warm welcome by a lady in Red, and was taken to the lobby on 3rd floor, the chk in process was smooth and quick, and i was escorted to my room on the 8th floor. the room was modern, bright, and Spacious, the bed was very comfortable and the quality of the linen was excellent, you also have a pillow menu to choose from.Bathroom was well laid out, and the Rain shower was indeed a good experience, the break fast was at the coffeshop was good, a wide variety of fruits, fruit juices, bakery products,and cold cuts like Smoked salmon were good. the chkout was also quick and hassle free. So a really good Hotel...........................

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Ambience Delhi

Address: 1 CBD, Maharaja Surajmal Road | near Yamuna Sports Complex, New Delhi 110032, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 592 hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Ambience Delhi 5*
Official Description (provided by the hotel):
Delhi is one of the oldest capital cities in the world, steeped in centuries of cultural history. Kempinski, Europe's oldest hotel group, has ignited the rich traditions of this city with its newest landmark property - Kempinski Ambience Delhi. Encased within its two towers are 480 rooms and suites, two swimming pools, 6503 sqm (70,000 sq ft) of banqueting space, including India’s largest pillar-less ballroom that can host up to 6000 guests, three specialty restaurants and bar along with unique recreational facilities like hammam and an ice fountain. Strategically located in East Delhi, Kempinski Ambience Delhi is just a 45-minute drive from the Indira Gandhi International Airport and is well connected to the city centre. The hotel is situated close to prominent entertainment destinations and prime business districts as well. ... more   less 
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