Bloomrooms is a modern boutique hotel that claims to focus on the basics, but fails to address a critical design flaw - siting above ground-shaking subterranean metro trains. As a result, the hotel is unable to fulfill the basic value proposition and raison detre of any hotel - SLEEP!
After long, full days of sightseeing and haggling with tuk tuk and taxi drivers, our heads would hit the pillowtop mattress only to hear the amplified roar and vibrations of metro trains passing underground for (what felt like) every two minutes until way past midnight. Unfortunately these trains also start up again in the wee hours of the morning. Even my friend, normally a sound sleeper, struggled.
Service was equally and surprisingly disappointing. We were given a smaller room than the one we paid for, overcharged by the hotel provided taxis to see the taj mahal, and multiple inquiries and messages to hotel management went unanswered.
The hotel uses two pumps for soap and shampoo (yay to environmental savings!) but we had to ask before the bottles were refilled during our stay. Also the free laundry that the hotel advertises on the website was not available, and we learned hadn't been for weeks.
The shuttle was valuable, but did not run on Sundays. This was inconvenient given we only had a 3-day weekend stay in Delhi. The metro, which sounds near in your room, is actually a 10 min hike from the hotel either across multiple lanes of traffic or through an underpass pass some pretty shady and aromatic areas.
Ultimately, the two stars from this review go to cafe amici's tasty (!) if relatively pricey food, and the hotel's well equipped lounge areas (indoor and outdoor) that are good for rainy day games or a smoke. Of course, these are accessible without actually staying at Bloomrooms.
stay elsewhere unless you can sleep through vibrations which can be felt and heard even on the secon...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your valuable feedback, we really appreciate you taking the time out to share your experience.
We're very upset to hear you did not enjoy your stay at bloomrooms and a little perplexed as to how so many things went wrong. Please accept our sincere apologies and be assured we will be looking at detail into every piece of your feedback.
In terms of sleep quality you are 100% correct, it is the fundamental value proposition of any hotel. That is why we provide cloudbeds™, designed like a 5* bed for an amazing sleep. You are the first guest to comment on the underground metro, which runs near the hotel. You are the first guest to mention it and we don't know why in your case it has caused a disturbance but we will have our engineering team look into it right away.
With regards to service we cannot find any evidence of a guest being given a smaller room than they paid for. This is certainly against our hotel policy and in the instance that a guest needed to be moved to a smaller room for reasons outside of our control, we would certainly refund the guest immediately.
Our hotel management is always at the hotel, for the very reason they should be able to answer all guest queries and resolve any issues on the spot. We cannot find any reason why this was not the case in your instance and we can only apologise if somehow your inquiries and messages were missed.
All tours booked by the hotel are done so through a third party travel agency. We do not make any commission on these tours for the specific reason that we want our guests to receive the lowest possible rates - after all we are a hotel that aims to give our guests maximum value for their money, inside and outside of the hotel.
The bloom city shuttle is offered completely free of charge, to try and save our guests money when they want to explore the city. It does not run on Sunday's at the moment and we are sorry this was such an inconvenience to you. We do try to clearly state the running times of the shuttle so guests do not have their expectations set incorrectly.
We're really glad you enjoyed the Amici Cafe, the lounge and the sunken garden area, however we must point out that these are only accessible for in-house guests only.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.