I've booked two rooms by booking.com from 10-12 Feb, 2013. When I checked-in the room that found a mistake I made. I would flight to Shanghai at 3AM on 12 Feb and no need to book two nights at hotel. I wrote email to the agency to cancel one night room stay but received an email said hotel rejected my request. I checked with their duty manager but still received the bad news. He told me that when the guest check in the rooms that means can not change the reservation, if you want to change or cancel should 48 hrs upon check-in. Obviously, I only filled out the register form and signed, but nobody and black & white showed the change and cancellation policy. As a tourist, I was very unsatisfied and disappointed with solution way of the hotel management.
- Official Description (provided by the hotel):
- bloomrooms at Link Rd is superbly located in the heart of New Delhi, opposite Jangpura Metro Station. Only 4 minutes from historic Humayun's Tomb, 5 minutes from beautiful Lodi Gardens, 6 minutes from bustling Khan Market and 7 minutes from the Pragati Maidan Exhibition Centre. All our rooms come with custom built Cloud Beds, designed for an amazing sleep and in all our bathrooms you'll find award winning Grohe rain showers and Gilchrist & Soames amenities for an all round incredible wash. Each room features a 32 inch plasma TV with a good selection of channels and an in-room digital safe to keep your valuables guarded. We also offer FREE high speed wifi throughout the hotel and in all guest rooms, FREE mineral water and shuttle services- all helping you SAVE time & money. ... more less
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