First time in Dehli we were looking for a tranquil haven to relax into our India excursion. The service started smoothly and efficiently with Surgeet waiting a long time for us to come through customs and immigration and greeting us warmly. He went on to provide exemplary service for the remainder of the week as our driver and
The hotel building itself met the standards as portrayed in their advertising providing a quiet, clean (down to disguising unsavoury odours outside with scented burners) and elegant environment. The restaurant we found to be very good particularly the chef's table and they accommodated my nut allergy with no fuss.
In particular I have to mention two people other than Surgeet who provided excellent service and a warm and friendly manner and they were the Sikh gentleman in the bar and a young chap with black spectacles (apologies for forgetting your names) who did our housekeeping and turn down service.
A couple of small gripes that I think make this miss from being a 5 star establishment:
The towels show signs of being laundered in the very polluted environment and are thin and grey. Would be good to see them replaced with thick and maybe not white hence the staining from the air/water? would not show.
The mood lighting meant at night I could not see much, the room was quite dark.
The room was exceptionally cold and the in room heating made it colder. Staff provided a fan heater that after two to three days continuous and noisy operation did lift the room temperature to bearable but hardly 5 star comfort. To be fair we did arrive in winter from an Australian summer but still!
The spa was absolutely freezing for my massage to the point of goosebumps.
The general demeanour of the staff could not be faulted as such but we felt it to be somewhat cold. Always professional and courteous but lacking friendly warmth.
Having said all of the above The Manor filled our needs to be away from the hustle and bustle, and give us a peaceful retreat. We would definately stay again.