Back at The Manor in Friends Colony....I feel comfortable here in this tree-lined and boomed-off suburb of South Delhi. It fits in with my sense of style, the patio and small garden are a respite from the pounding that one takes in a big city, the restaurant is EXCELLENT and it is central enough and with good access to everything I want to do here. But, I think this hotel may be losing its personal touch....and a bit of red tape sometimes make me feel like I've just hit a brick wall. i do understand that business is there to make money, but the hospitality business makes money on service to people. Unless you go the extra mile to make your guests feel special, it will be penny wise and pound foolish. Since I was last here, there are some small changes - like charging per hour for wireless internet - that made me raise my eyebrows. Why not just give this away? I doubt that a few guests in a small property could be crunching through the broadband allocation. As a tour operator, I get good feedback from my clients who are booked here, but our commission is so small - from the hotel - it doesn't make much sense for me to go on using this property. What a pity.