I reached the hotel at 7:00 AM in the morning on 21st September having a booking confirmation from 20th September 2013 12 PM to 21st September 2013 12 PM. At the reception the receptionist told me that the hotel had not received my booking voucher from Cleartrip and they were supposedly oversold so they could not accommodate us even though I had a prepaid voucher with me. I showed him my booking confirmation on my phone. So he asked me to mail the hotel our booking voucher. Still he was adamant on the part that they were running full. The worst part is that the receptionist (or whatever you want to call him) was extremely unfriendly and stupid. He had the nerve to tell me that "he cannot do anything..." The Receptionist & the Manager was very rude throughout. He had the same expression on his face throughout which seemed as if he DIN'T CARE AT ALL & was so unhelpful.
He told us to wait in the lobby till the time any of the guests din't check out which they were unsure about. Fortunately after an hour of arguing with him & waiting in the lobby for him to sort this out there were a couple of guests who were checking out so we had our luck by our side for them to finally accommodate us in even though I wonder what they would have done if this wasn't the case. I was so pissed by the management of the hotel which is negative in hospitality levels.
The good part about the hotel is that it is Located just next to GK M Block Market but seriously I would recommend any other hotel besides this one because the whole line has a chain of other hotels which I am sure would be MUCH Better.
HORRIBLE service and management standards. And there seems no signs of Improvement seeing the reviews out here saying the same things over & over again.
- Official Description (provided by the hotel):
- Its a Boutique Hotel with 23 Rooms. The hotel provides you with all modern amenities required for a comfortable stay. The Hotel is very near to Nehru Place, Lotus Temple and other famous places. ... more less
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