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“Dated hotel rude staff” 1 of 5 stars
Review of The Uppal Hotel - an Ecotel Hotel

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The Uppal Hotel - an Ecotel Hotel
4.0 of 5 Hotel   |   National Highway 8 | Near the IGI airport, New Delhi 110037, India   |  
Hotel amenities
Ranked #111 of 608 Hotels in New Delhi
Sant Antoni de Portmany, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Dated hotel rude staff”
1 of 5 stars Reviewed January 2, 2013

After being promised a free transfer to airport when booking found out on arrival that we had to pay, which for a hotel taxi was more than it would be for a taxi from the city. The staff were rude and told us to go to bed when we complained because we were tired. Got to room and it was freezing cold and had to request a heater as the Aircon heating was not working. The room was set up for single occupancy so we had to ask for double of everything to be brought to room. It was late so we ordered room service, which was so disgusting it was inedible. Breakfast was ok. When checking out I asked for a taxi to be called to hotel because I didn't want to pay extortionate rates for the short airport transfer with the hotels own taxi and after some argument it was arranged by the extremely rude staff on reception. I was ignored when we left and said goodbye. Will never stay at the upaal again and would strongly encourage anyone else not to stay in this very dated and tired looking hotel. Especially as the rates are not cheap either.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Bellary, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2012

N H location so decided to try it out. In terms of facilities and quality of room, i would rate it as average 4 star. It is well kept but dated and needs major overhaul. TV did not work properly, internet was slow and bed was not really comfortable. Service is good .
good but can be better

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 28, 2012 via mobile


After reading some good reviews on trip advisor we decided to use this hotel as a stopover between flights from the airport.

We had an airport transfer included with our booking. We found the driver easily at the airport and he was friendly and efficient.

The rooms are well appointed and decorated, however watch out for the DAMP. We had to change rooms twice because of the damp smell and MOULD growing on the wall. Our third room did not have damp problems... But there was some scurrying in the air vent which must have been a mouse or rat (as the review of 17th dec suggested).

Breakfast was ok, but nothing special. Dinner was good, but too expensive for what it was.

Whilst the nightly rate is reasonable and the proximity to the airport is convenient, I wouldn't recommend this hotel because of the damp / mouse issues.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nieuwegein, Utrecht, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 24, 2012

For the first time I went to India on nov. 3 2012. Although the plane was delayed for more then an hour and there was a long queue at the customs and luggage band, the man who picked me up from the hotel was still there waiting for me. He had been waiting for 3 hours!
Furthermore the room, breakfast and hotelservice were very good. The garden is lovely and very quiet.Good to escape for the busy city of Delhi. And near the airport.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dharamsala, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 17, 2012

I wanted to warn everyone NOT to stay at this hotel--despite the 5-star status, it was by far the worst hotel we've stayed at in India.
We awoke to a large RAT scrambling in the air vent above our bed, trying to escape into our room, sticking it's nose and claws out. Needless to say, our two-year old daughter (as well as my husband and I) were really shocked and scared!
Now, we live in India, and understand these things happen. However, the way that the Uppal staff dealt with the rat was beyond belief, and was one of the worst customer service experiences I have ever had.
The manager basically did not believe us, and staff even laughed at our shocked reaction, even though we could still hear the rat crawling above our heads. Their response was--you can pack up your stuff and move to another room. No compensation offered, no APOLOGY even! After literally an hour of arguing with the staff, they finally comped us part of our meal--only part of our meal!
I strongly urge you not to visit this hotel--we certainly will never be returning.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 16, 2012

The Uppal appears to be an older hotel which may be a little worse for the wear. They were nice enough to furnish an adapter we needed, but the socket was so worn it kept falling on the floor. Beware of the shower which has a half plate of glass. Of course all the water drains down the glass and ends up as a puddle which requires all your towels being used to keep from slipping on the wet floor. The breakfast was adequate, nothing more. We asked for a car and a driver for the day and were told they would call us in the room. When the call never came, called the desk and they didn't know anything about it so we had to wait again. Nothing we couldn't deal with and the price wasn't too high. Be aware that winter is Indian wedding time so all the hotels are noisy and busy.

Room Tip: We stayed on the 1st floor behind the restaurant and the noise wasn't as bad.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong kong
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 16, 2012 via mobile

Aging plave but price is fair and convenient when u need a place to crush next to Delhi airport. Breakfast is good and staff helpfull. Wifi expensive and no nego possible. What else? Late check out till 2pm was easily accepted

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Uppal Hotel - an Ecotel Hotel

Address: National Highway 8 | Near the IGI airport, New Delhi 110037, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in New Delhi
#76 Business Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Uppal Hotel - an Ecotel Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
The Uppal - 5 star Hotel, New Delhi. is spread over an expanse of 10.5 acres of scenic grandeur and greenery. The Uppal is located in close proximity to the industrial suburbs of Gurgaon and Delhi and 4 kms away from the Indira Gandhi International airport, New Delhi and 7 kms away from the Domestic airport. ... more   less 
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Also Known As:
Uppal's Orchid Hotel
Uppals Orchid Hotel
Uppal Orchid Hotel

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