After being promised a free transfer to airport when booking found out on arrival that we had to pay, which for a hotel taxi was more than it would be for a taxi from the city. The staff were rude and told us to go to bed when we complained because we were tired. Got to room and it was freezing cold and had to request a heater as the Aircon heating was not working. The room was set up for single occupancy so we had to ask for double of everything to be brought to room. It was late so we ordered room service, which was so disgusting it was inedible. Breakfast was ok. When checking out I asked for a taxi to be called to hotel because I didn't want to pay extortionate rates for the short airport transfer with the hotels own taxi and after some argument it was arranged by the extremely rude staff on reception. I was ignored when we left and said goodbye. Will never stay at the upaal again and would strongly encourage anyone else not to stay in this very dated and tired looking hotel. Especially as the rates are not cheap either.
- Official Description (provided by the hotel):
- The Uppal - 5 star Hotel, New Delhi. is spread over an expanse of 10.5 acres of scenic grandeur and greenery. The Uppal is located in close proximity to the industrial suburbs of Gurgaon and Delhi and 4 kms away from the Indira Gandhi International airport, New Delhi and 7 kms away from the Domestic airport. ... more less
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- Also Known As:
- Uppal's Orchid Hotel
- Uppals Orchid Hotel
- Uppal Orchid Hotel