My son and I stayed at the Radisson Blu Plaza at New Delhi airport for one night in September and visited the hotel on another day in early October. The hotel is very close to the airport and is beautifully appointed and maintained. What makes this hotel outstanding, however, is the warm, friendly and anticipative service provided by both management and employees.
Due to weather disrupted travel arrangements I had to make last minute changes to my reservation. These were handled very smoothly by the hotel and we were provided with both a lovely welcome to the hotel and an unexpected upgrade when we finally arrived. The rooms are very well presented, very clean and quiet. The Food and Beverage services are also first class. We ate at the NYC Coffee Shop breakfast buffet and the Great Kabab Factory (which gave us a superb introduction to the diversity and quality of Indian food) for dinner.
Again though it was the service that inspired. We had special needs re making and changing arrangements for transport and tours, that changed a number of times, and were complicated by communications difficulties during our time in northern Kashmir. The hotels efforts could not have been greater and everything we needed was provided without fuss and with great accuracy.
Special thanks to Vishvaveet and his excellent team and particularly to Puneet who handled every request we had with professionalism and aplomb. I will look forward to staying at the hotel again on my next visit to India.