Overall, I can't find reason to fault the hotel for 90% of the 3 night experience. The suite room was very nice, as advertised, and the amenities in the room very modern and useful. An extensive array of electronic conveniences, including 110v power suuplies and USD charging stations are at the work desk, along with electronic controls for lighting and room temperature.
For US-based travelors familiar with the Radisson brand in the U.S., this hotel will be a nice surprise in that it is a 4-star type property whereas in the U.S. most Radisson hotels are typically 2 to 3-star in my view. Obviously, the hotel owners have taken the Radisson brand and management concept but have exceeded standards in many ways such that one should not really equate the Radisson brand in India with Radisson hotels abroad. This particular Radisson is much better and atypical of the overal Radisson chain.
I used the spa, and while the treatment itself was very nice, the spa (particularly the facilities) is in no way comparible to more upscale spas through India. The jacuzzi/wet area is not very inviting and the equipment does not work very well - I sat in the Jacuzzi (which had a slimy feel) for all of 2 minutes and got out. There was one spa attendant (female) who could not access the men's changing area for obvious reasons so I found myself alone wandering around trying to figure out how to use the lockers and other facilities before the treatment actually started. I would not recommend the spa overall at this hotel, although it is highly promoted and has prices equivalent to those at 5-star properties.
The typical India hotel annoyances are pervasive - long check-in process with intrusive questions. After a long journey, one does not want to discuss family, marital status, company association, or give blood! One just wants to check in to the room and be left alone basically. The final straw with me always occurs when they insist upon being provided with a business card, although they have every other form of identification (including passport, credit card authorized,etc.). This annoys me because I don't freely give these out and I don't feel it is necessary for a hotel to have this information - everything needed is in my reservation record. When I inquired as to why they request the card (I'm always interested in what the answer will be), I am promptly advised that it is requested to create a profile for me. Ridiculous and ludicrous. Along with being handed a very complex survey to complete at every turn (spa and breakfast) which I ignored to the shock of the person handing me the survey, and employees at every turn stopping to say "hello Sir, what country are you from", I wanted to just retreat at times to the privacy of my room to avoid running into these annoying confrontations. I am not anti-social, but in a business environment and when one has traveled so far, surveys and inquiries into one's personal life are typically not appreciated or needed.
So, I give this hotel a high rating for the actual room, and for basic service. I realize some of my negative comments are standard practice in India, but perhaps when a few of these chains mature and train employees, they will realize some of the practices are unnecessary and intrusive. I would stay here again if a quick stay is needed close to the airport, otherwise, I would also probably give other more 5-star properties a try if airport convenience is not a major factor.
- Official Description (provided by the hotel):
- Radisson Blu Plaza Delhi is located within 4-5 Km of the International Airport. It offers a feel-at-home business or leisure stay with easy access to shopping and business districts of both Delhi and Gurgaon. Designed for travelers who want to be in a central location, Radisson Blu Plaza Delhi has 261 beautifully appointed guest rooms, including 140 Superior Rooms, 64 Premium Rooms, 35 Business Class Rooms, 7 Executive Suites, 14 Deluxe Suites and a Presidential Suite. Contemporary and modern in setting, all rooms offer elegant décor and luxurious amenities. Guests can savour the critically acclaimed cuisine, enjoy top-of-the-line service, relax at the Savannah bar and de-stress at the R- The spa. The Radisson’s theme-based spa suites are a perfect wellness retreat - a rejuvenating haven to restore energies, detox and unwind. Spread over an area of 20,000 sq ft at three levels, the spa offers the right blend of Asian traditions and European therapies. Radisson Blu Plaza Delhi is ideally suited for business travelers and leisure from across the globe. ... more less
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- Also Known As:
- Radisson Hotel New Delhi
- Radisson Hotel Delhi
- Raddison Hotels