We first booked two superior rooms through their website and requested a non-smoking room. However, when we checked in, we got a smoking room, and one of the room was a wheel-chair accessible one, which we did not ask for.
We then changed to one deluxe room. The room was nicer, and at the end of the hall so maybe a little bigger. There was a king size bed but because we were three of us, we had to pay for 2 extra persons. I don't understand why this was so because we only asked for one rollaway bed, which at first was a separate mattress on the floor! We refused to accept the mattress and asked for a proper rollaway. If they are going to charge extra, why should we have to sleep on the floor!
Service at the front desk was polite and efficient. They guided us well with all our inquires. In between, we checked out for 2 days to visit Jammu and they let us keep our extra luggage for free and kept an arriving parcel for us.
They brought us a free fruit basked and mini-chocolates in our deluxe room (but not to our intial superior room,)
The dinner we had at their restaurant, Seven, was nice. There was a ghazal group singing. It was my parents anniversary so they brought us complimentary cake. Their morning breakfast at Le Cafe was good with variety.
Good stay for good service.












