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“James Bulus. . .NIGERIA.....GREAT HOTEL” 5 of 5 stars
Review of The Suryaa New Delhi

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The Suryaa New Delhi
5.0 of 5 Hotel   |   New Friends Colony, New Delhi 110025, India   |  
Hotel amenities
Ranked #44 of 593 hotels in New Delhi
KADUNA
1 review
3 helpful votes 3 helpful votes
“James Bulus. . .NIGERIA.....GREAT HOTEL”
5 of 5 stars Reviewed November 5, 2013

We stayed in room 524 for 13 nights(15-10-13 to 29-10-13). It was a wonderful stay with my wife.
The room was very neat and spacious.All the Staff were excellently neat and ready
to assist joyfully. The ground floor restaurant was very good and food excellent varieties.
The location to Apollo hospital is close . My wife had come for a follow up at Apollo hospital.
I enjoyed the gym . The bed was comfortable and the bathroom was always kept excellently neat.
The air-condition system was perfect. This hotel is always improving because last year we were
here and stayed for 7 nights when my wife had her surgery at Apollo hospital.It has always been excellent services.I will always recommend this hotel to people and i will continue to stay
here any time i`m in Delhi.

Room Tip: Rooms on the fifth floor are less noisy.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team and services, I have shared your experience with my team and they also felt excited to know that you are happy, it is comments such as yours that help us to achieve even higher levels of perfection.
Thank you once again, we hope to see you soon.

Regards,

Pankaj Manager-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

Comfortable beds and linens, good size rooms with mini frige, iron, iron board. Very clean bathrooms. Good food and service at main restaurantrant. Great athmosphere and view at dinner time on top floor restaurant. Courteous service at front desk and business center. Safe environment.

Room Tip: I stayed at two different occasions on rooms at different sides and both were quiet
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you so much for your very kind feedback. I happy to know that you enjoyed your stay with us. Thank you for appreciating our rooms, food, services and especially Sampan, Comments such as yours is our greatest reward. Your feedback has been shared with our team and they also felt happy to know that you are delighted. Thank you very much for your patronage.
Your feedback is important to us.

Regards,

Pankaj Mathur- General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2013

We stayed here for 4 nights in this 5 star hotel, as part of a group going to the Indian GP and then a trip to Jaipur and Agra (The Golden Triangle).It was situated in the hub of the city, but seemed a million miles away from it when you were there. Although they were doing some renovations, it didn't effect us. It was a beautiful hotel that was really clean and had the friendliest staff I have ever met. Nothing was too much trouble for them. The room was spacious and the bed was so comfortable we didn't want to get up. There was a large bathroom with plenty of complimentary toiletries. It also had complimentary tea/coffee making facilities with plenty of goodies like biscuits and Mars Bars. We were spoilt for choice in the Atrium Restaurant and Bar which did a buffet service or al le carte. The staff in there were just lovely particularly Dalbiq Singh (the Manager) with a special mention to Poonam, whose smile was infectious. The hotel was just beginning to have a BBQ service on the rooftop,which overlooked the city, and the food was delicious with plenty of it. The AC was so effective we had to turn it off on occasions. There were lots of GP personnel there, but the hotel ran so smoothly that it didn't impact on our stay. In this chaotic city, the Suryaa, was the perfect haven to escape to as it had a peaceful and calming ambient feel to it. Although excited about going onwards with the tour, it was sad to leave such a great place.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, services and team members especially Dalbir Singh & Poonam, we have appraised their sincere effort and conveyed your compliments to them, I must appreciate and thank you for taking out time to write such an elaborated feedback. Thank you for your patronage.

We are extremely delighted to have you with us and look forward to welcoming you back.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

Its like my home. Staff is very nice in all areas of the service. I am staying this hotel for past 1 years every time I have got excellent experience at The Suryaa. I come to New Delhi for my business purpose and treatment of my father and wife, this hotel is located at a very convenient place and proximity of the medical centers & hospitals. All the best and keep it up.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, November 8, 2013
Dear Valued Guest,

Thank you so much for your kind feedback. We are truly grateful for the wonderful things you have said about us.

At The Suryaa, New Delhi, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We are extremely delighted to have you with us and look forward to welcoming you back.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario canada
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 26, 2013

I good hotel that I am sure will be better in years to come. The hotel is pretty but parts are under renovation. The room was a good size and beds were comfortable. The food was good and staff in the dining room was excellent. The fire alarm went off a couple of times so sleep was not restful. I would have liked a wash cloth in bathroom. There was lots of hot water for bathing. My one major complaint is no free wifi and to purchase it was quite expensive. I tend to stay in only places were I can keep in touch with family and friends. Phone calls were also expensive. I wish them luck with renovations.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, October 29, 2013
Dear Valued Guest,

Thank you very much for taking out time and writing this feedback, I am happy to know that you liked our food and staff, I have carefully noted your concerns regarding refurbishing and would like to bring it to your notice that we undergo necessary refurbishments from time to time, thank you very much for showing your concern, also I have noticed your apprehension regarding fire alarm and regret the inconvenience caused. Regarding your concern about wifi, I am happy to inform you that we have a choice of room packages inclusive of wifi, I will be happy to receive your reservation next time your travel brings you back to Delhi. You can reach me at pankaj.mathur@thesuryaa.com

Thank you, your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed October 22, 2013

This hotel is definitely not in the five star category but is a very decent four star hotel in a VERY good location in Delhi.

Positives: Reasonably close to the airport , has a very nice shopping complex next door with a Dominos , McDonald , a movie theatre , ATMs , a few shops including a well stocked grocery store. Room is smallish but well furnished , linens are clean and has an electric kettle plus a large screen TV. Hotel ambience is good with clean carpeted corridors and a large atrium with a few shops and restaurant.

Negatives: Almost every service is EXPENSIVE compared to the average price in Delhi. Airport pickup (unless included in room price) is a steep 2000 rupees whereas a normal taxi costs only 600. Noisy location next to a mosque which blares out prayers at 4AM. Highly polluted air , should take higher floor rooms to stay healthy.

Conclusion: Recommended only as a nice transit/business stop for a night or two. Choose another hotel in a more residential neighborhood if staying for a longer period.

Room Tip: Choose higher floors , ask for rooms facing away from the mosque.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, October 29, 2013
Dear Valued Guest,

We are happy that you took out time to write such a thorough experience, thank you for that. We have gone through it properly and noted that you found few of our services expensive, to bring it to your notice that all of our services are in line with other 5 star hotels of the city. We hope that you keep this issue isolated and it will not mar your decision to stay again with us.

Thank you, your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 20, 2013

This was our first trip to India undertaking the Golden Triangle Tour.

After a long flight from the UK we arrived at the hotel and our representative from Sita saw to all the checking in etc. I have to say Sita representatives were with us for all parts of our stay in India and their attention to detail was excellent. I would recomend this agent to anyone travelling be they for tourism or business.

The hotel has a buffet restaurant on the lower floor with great service and an adequate choice of food. On the top floor there is the Sampan restaurant serving asian food and there is a small bar. The views over Delhi at night are great. The food was ok but more of a worry was that the first night we got great food and service at a good price but the second night the service was worse, food was poorer and the charging was far different from the first night. We thought we were being ripped off.

There is a spa on the lower ground floor which is adequate and a swimming pool. Towels are provided.

For the more adventurous - and if you are going to India you want to be adventurous - if you go right out of the main entrance there is an area with restaurants and bars only about 50 yards away. It is bustling at night but the restaurants are ok. We survived. There are also bars and if you go for happy hour which lasts several hours the beers are about 120 rupees each - or a quater of the price in the hotel.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PankajMathurGM, General Manager at The Suryaa New Delhi, responded to this review, October 22, 2013
Dear Valued Guest,

Many thanks for taking effort and writing such a detailed feedback. Thank you very much for appreciating our services. At The Suryaa New Delhi we take utmost care to deliver services of international standards to our guests however I regret that our restaurant services did not meet your approval, thank you for showing your concern, here, may I request you to provide me few more details about your experience at The Suryaa New Delhi so that we can find out the details, kindly share your feedback at pankaj.mathur@thesuryaa.com. Your comments will eventually help us to enhance our services further. Thank you for your patronage. Should your travel brings you back to Delhi, I will be happy to take your reservation in future.

Your feedback is important to us.

Regards,

Pankaj Mathur-General Manager
The Suryaa New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Suryaa New Delhi

Address: New Friends Colony, New Delhi 110025, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in New Delhi
#24 Luxury Hotel in New Delhi
#25 Romantic Hotel in New Delhi
#37 Business Hotel in New Delhi
#43 Family Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Suryaa New Delhi 5*
Official Description (provided by the hotel):
We are Professionally Personal!The Suryaa, New Delhi with its host of facilities and services is designed to meet your business need. Our 242 well-appointed guestrooms and suites are elegantly designed and the delectable dining options, technologically advanced conferencing features, exquisite recreation facilities as well as warm and attentive service are just some of the things that make The Suryaa, New Delhi a preferred destination.The hotel is in close proximity to the world-renowned Apollo Hospital & the Escorts Heart Institute. A Shopping arcade and other recreation facilities are within walking distance from the hotel. ... more   less 
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Also Known As:
The Suryaa New Delhi Hotel New Delhi
Crowne Plaza New Delhi
Crowne Plaza Hotel Delhi
Crowne Plaza Delhi
Crowne Plaza Hotel New Delhi
Crowneplaza Hotels

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