The hotel is out of the way from the airport and main tourist areas. According to staff, there was nothing to see within walking distance of the hotel. Rooms were OK, but walls were pretty banged up, and the bathroom smelled awful - a damp smell that would seem to come and go for no reason. Worst part, was getting ripped off for the airport pickup. My room was booked through work, and no one mentioned airport pickup, so when I arrived, I went to the pre-booked taxi stand, paid 300 rupees, got my receipt and headed towards the taxis. On my way there, I noticed my name on a sign from the hotel. He told me the ride was complimentary, one of the services the hotel offers, so I cancelled my taxi. Upon checkout, I questioned the 3000 rupee charge, and was told it was for airport pickup. Staff refused to accept that I was told it was complimentary, and demanded that I pay it. I was with a co-worker, who also heard it was complimentary. Now, I dont even really care about the money, work pays for it, but it is the principle of it that bothers me. I was told it was free, then charged 10X more than the regular taxi rate. That left a bad taste in my mouth.

I stayed at the Crown Plaza for three nights in April. The hotel certainly looks better inside than it does from outside. Since I last stayed there eight years before it has had a big refit. The main open areas are airy and bright, nicely fitted out and while the bar area below reception lacks atmosphere it’s a good place to meet. My room on the forth floor was good, nicely fitted out with good facilities.
Service was very good – I was met at the airport by the hotel car, reception was helpful and service at the bars and restaurants attentive.
Breakfast buffet was very good, especially if you like Massala Dosa for breakfast like I do, there was a good selection including omlettes and fruit. The evening buffet was very good and a meal in Seven, the a-la-carte restaurant was excellent.
The location is little too far south if you want to get to the central tourist spots in Delhi, but it can be a quick ride if the traffic is good to you, All in all a good stay and based on my experience a good hotel that justifies it’s rating

My business colleagues booked three nights for me in the Crowne Plaza during a recent business trip to our nearby India headquarters.

The public spaces are spacious and flashy, and are intended to impress. My Club level room was large and comfortable. The Club level breakfast buffet was not overly large or varied, but entirely adequate for my needs. I did not personally experience the other restaurants. I did not take advantage of the large pool.

The staff was overall reasonably professional. The Club level clerk who checked me in was cold, bureaucratic, and officious, with little sympathy for the late hour and my travel weariness as she demanded every detail of my travel plans. I did not find the Concierge to be very helpful when I inquired about taxi options for local travel.

There were a number of tour groups staying in the hotel. From my observation, they seemed reasonably content with the hotel.

Since I had a free Sunday during my visit, my colleagues arranged a car for a visit to Agra and the Taj Mahal. Round trip from the Crowne Plaza and back, with three hours for touring and lunch in Agra, took thirteen hours total with normal Sunday highway traffic conditions.

There are a number of shops in the lower lobby area of the hotel. In addition, there is a small commercial area just off the hotel property with an assortment of Indian and Western restaurants and shops of varied quality. Use your "street-smarts" if you venture into this area.

Overall, I would stay at the Crowne Plaza again, mainly due to its convenient location near my colleagues' work location.

The only thing which is 5star at this hotel is the price. We spent a few days at the Crowne Plaza and we really regretted it. The service is bad. Food is not good.
The hotel has a problem with the air conditioning: at restaurants and in the lobby it is very cold. In the rooms it is not possible to have a normal temperature: either you switch on the AC and its cold or your switch it off and it is getting too warm.
The waiters in the restaurants are slow. It takes ages till you get served (tea arrives after the breakfast is done).
As said above - we cannot recommend to anybody to stay at this hotel - especially not to families with children!
Generally an unpleasant place! We didn't like it at all.