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“In the heart of it all” 4 of 5 stars
Review of The Claridges New Delhi

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The Claridges New Delhi
5.0 of 5 Hotel   |   12 Aurangzeb Road, New Delhi 110011, India   |  
Hotel amenities
Ranked #27 of 626 Hotels in New Delhi
Certificate of Excellence 2014
New York
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
“In the heart of it all”
4 of 5 stars Reviewed January 9, 2013

We were at the Hotel at a time of mass protest. This property is not far from India Gate and the protests were right there. This is a smaller property that says "British" all over it. However, it could use an upgrade. The rooms are outdated and the walls are not in the condition one would hope for. However, the location and the price are wll worth the stay. The Restaurant is too small when the Hotel is full.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for choosing to stay and liking our location and service.

The hotel is undergoing renovation and soon will soon boast a fresh new look.

We look forward to welcoming you back.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Belfast, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 8, 2013

The Claridges is a lovely hotel - not too "stuck up", just the right level of service. We stayed 2 non consecutives nights and were upgraded on both occasions - the second time to the penthouse suite which was pure bliss although we unfortunately didn't have much time to enjoy it. Check in on both occasions was swift and hassle free. The Sevilla restaurant is well worth a visit - quaint little outdoor/indoor restaurant. The vodka cocktails at the bar are also delicious.

Our sincere thanks to the hotel management for the upgrades - much appreciated.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for choosing to stay with us for the second time. Your words of appreciation is the biggest reward.

We are glad you loved dining at our award winning Mediterranean restaurant, Sevilla.

We look forward to welcoming you back.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

My family and I stayed at Claridges as the first leg of a tour of North India ......
4 adults and 4 children was quite challenging but I have to say I was nothing but impressed with the efficient manner of check in and the general service levels .We were here for 2 nights during which Suhani @ the travel desk made sure that any concern we had with logistics or questions regarding shopping,itinerary were handled with aplomb.In fact we checked out early the 3rd morning to get a very early train from New Delhi to Amritsar and she very kindly supplied complementary breakfast bags for the whole family which was a very kind thought and gesture as we had a 6 hr journey ahead of us .We even left the bulk of the luggage with them and picked up after out overnight sojourn in Amritsar.All in all I would have no hesitation in recommeding this hotel ....Its not the oberoi but we found it very competitive and full of an old world charm.....Would definately stay here again..............Only 2 mild downsides ...Dhaba restaurants was too expensive for what it was and wifi should have been complimentary......All in all a great choice ................

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for your generous comments regarding our staff, location and service and choosing to stay with us on your trip to India.

We wish you a comfortable and happy journey ahead.

We look forward to welcoming you back.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
basel/switzerland
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 6, 2013

We where twice in this hotel within two weeks. The staff was very friendly, the rooms clean and big. Breakfast was very good and the restaurants where really good. My only complain: wifi was not complementary. You can expect this from a hotel in this price class.

Favorite employee: Mustafa at the Dahba. He made us feel at home. Thank you!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for the kind words of appreciation. We are glad that you had a comfortable stay.

We, at The Claridges aim at exceeding guest expectations and your acknowledgement is the biggest reward.

We look forward to welcoming you back to our hotel.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
127 reviews 127 reviews
32 hotel reviews
Reviews in 82 cities Reviews in 82 cities
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed January 6, 2013

This is a nice hotel, situated in a safe VIP area of New Delhi. We stayed there when the massive street protest broke out following the brutal gang rape, and there was police with road blocks in the whole area (making it tough to reach the hotel by vehicle).
The reception is nice, as is the small sitting are in front of Ye Old Bakery (which for Christmas had been decorated with real gingerbrad on ALL walls: amazing!).
Breakfast is very good; though it can get quite busy. Getting decaf was not an issue here.
The rooms are well-appointed, quite colonial. Ours smelled like a wine cellar (which I actually like); the second one smelled OK. There was a little fresh welcome cake (yummy) and some very special tea (fresh: very nice).
THe issue is the total lack of sound insulation, between the different rooms, and also between the rooms and the corridor. The latter is long straght and marble, without sound absorbing material. Combin that will ultra-thin and not-well-fitting doors and you understand that you hear every sfaff member and guest, especially if they have a roller suitcase, or talk. Worst are the door bells: these are so loud. I got up three times during the night because a door bell was rung a few rooms away and it sounded like it was ours. Needless to say that we did not sleep well in such nice surroundings.

Room Tip: The issue is finding a quiet one to rest: not sure if they have those!
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 25, 2013
Dear Guest,

Thank you for choosing to stay with us and appreciating our service and location.

We apologies for the inconvenience caused, however, would like to mention that our hotel is undergoing renovation and soon will boast a fresh look, yet maintaining its colonial charm.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

The hotel is located in one of the top-adresses in New Delhi. If you stay here you can breathe the charm of forgotten times in India, when style was rather an attitude and not measured by the size of ones bank account. Excellent Dhaba and chinese restaurant.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 5, 2013
Dear Guest,

Thank you for staying with us and the positive comments about our hotel locations and services. We are glad to have met your expectations.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

In the true spirit of high hospitality there is always somebody listening to you and your desires at The Claridges New Delhi. Discreetly they remember your name and preferences which all become the base of your stay, you feel personally attached and welcomed by a staff so efficient you forget they even existed.
The location whether for business like me or pleasure is unbeatable, so central literally everything is nearby for New Delhi standards, a perfect place to improvise meetings as everybody turns out to be 'around the corner'
It is a place I would definitely also recommend for families, there is a feeling of home away from home.
I did not use the spa unfortunately, but have heard good things about it.

Room Tip: I loved the rooms in front with a view on the lawn, very soothing
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claridges51, General Manager at The Claridges New Delhi, responded to this review, January 5, 2013
Dear Guest,

Thank you for staying with us and the positive comments about our hotel locations and services. We are glad to have met your expectations.

Warm Regards,
Oliver C Martin
Regional General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Claridges New Delhi

Address: 12 Aurangzeb Road, New Delhi 110011, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in New Delhi
#14 Luxury Hotel in New Delhi
#15 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Claridges New Delhi 5*
Number of rooms: 137
Official Description (provided by the hotel):
The Claridges, New Delhi is located in the heart of Lutyens Delhi. This gracious three-storied hotel is within close proximity of the business districts, diplomatic missions, shopping centres and historical landmarks like the India Gate and Rashtrapati Bhawan. The hotel offers a wide choice of accommodation ranging from well-appointed, deluxe rooms to luxury suites, some with their own private terrace. The rooms are amongst the most spacious in Delhi and are a blend of classic and contemporary styles. ... more   less 
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Also Known As:
The Claridges Hotel New Delhi
Claridges Hotel New Delhi
The Park Hotel Delhi
Claridges New Delhi
Claridges Hotel Delhi
Hotel Claridges
Claridges India
The Claridges Delhi

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